Real Estate Claims Handler

Real Estate Claims Handler – McLarens

Date posted: 23 Dec 2025

Location: Chelmsford, LND, GB

Company: McLarens, established in 1932, is a premier independent global insurance services provider with a widespread global presence. Specialising in complex, commercial, and niche markets, the company offers comprehensive loss adjusting, claims, and risk management services, along with forensic technical services, auditing, and pre-risk surveying. McLarens\’ extensive global network allows for consistent service delivery to clients globally, while also providing localized expertise and responsive support. Our seasoned adjusters boast an average of over 20 years of experience, catering to various industries with expertise in Property, Casualty, Crisis Management, Natural Resources, Construction & Engineering, Agriculture, Aviation, Forensic Accounting, Investigation, Marine, FAJ & Specie, Global TPA Services, and Environmental consulting services.

Opportunity

Reporting to the Operations & Client Relationship Manager – Casualty and based in our Chelmsford Office on a hybrid basis, you will be responsible for the desktop handling of UK and European Casualty Real Estate Claims.

Responsibilities

• Desktop technical handling of UK and European Real Estate Casualty Claims (typically Public Liability – injury and third-party property damage)
• Incoming and outgoing emails, telephone calls, video calls, correspondence to progress claims and resolve queries
• Controlling the lifecycle of the files to drive diary management and proactive handling
• Liaising with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a point of contact for interested parties
• Liaising with both our UK and European Casualty Adjusters and Account Management Teams
• Time reporting and billing compliant with internal standards processing and systems
• Data capture and MI production for clients as well as for internal use, including performance measurement and data integrity reports
• Ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security
• Account management
• Invoicing

Qualifications

• Proven experience of handling a caseload of Casualty Claims (Public Liability is essential – both Injury and third-party property damage) on a full handling (cradle to grave) basis.
• Handled UK claims and comfortable with the relevant protocols such as the low value claims portal.
• Beneficial, but not essential, knowledge/experience of handling Real Estate Claims and/or claims in Europe.
• Comfortable with undertaking desktop investigations into casualty claims with a view to establishing policy coverage, reserves and legal liability on both a delegated and non-delegated basis.
• Comfortable with producing reports and formal advice for clients.
• Self-motivated, attention for detail and desire to progress technically.
• Comfortable with managing client accounts/schemes.
• Suitably driven and comfortable meeting targets in relation to SLA’s, hours charged and fee income.
• Comfortable working alone but also with the rest of the Real Estate Team, along with Casualty Adjusters in the UK and Europe.
• Advantageous, but not essential, ability to speak other European Languages (Spanish, French, German, Italian).
• Desirable to hold or be working towards a professional claims’ qualification.

Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.