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For Companies At a Glance
- Tasks: Provide technical support for IoT industrial systems and assist customers with solutions.
- Company: Join a leading firm in industrial information management, shaping the future of IoT.
- Benefits: Enjoy full training, a supportive team, and opportunities for continuous improvement.
- Why this job: Be part of a dynamic team that values problem-solving and customer satisfaction.
- Qualifications: Requires 2 years in software support, a relevant degree, and programming skills.
- Other info: Ideal for tech enthusiasts eager to make an impact in a complex environment.
The predicted salary is between 36000 - 60000 £ per year.
Do you love technology? Do you enjoy problem-solving and finding solutions? Then we may have your next role. Our client is a market leader in industrial information management systems built for the age of the Internet of Things (IoT) and Industry 4.0. The product allows industrial manufacturers, system vendors, and integrators to create a uniform real-time data infrastructure out of heterogeneous sensor, device, and systems environments, scalable and distributed on a super-regional scale.
You will join our technical team and focus on end customer and integration partner technical support. The system is complex, but full training and support will be provided to help create a world-class support quality system based on the best technologies available. We aim to integrate users and provide them with the support they require with the least possible effort on their side. Join our team and help us establish a support system unrivaled in our industry.
The Role:
- You have at least 2 years of experience in software product support, preferably in a complex technical environment.
- You are passionate about solving problems and helping development and QA to improve constantly while being patient and helpful with customers and partners.
- You understand and live by the concept that excellent product support is the best marketing for a complex software product.
- You are a native English speaker or have mastered the language at a proven level.
- You have at least a bachelor’s degree in a science, engineering, or technical subject.
- You are an advanced user of at least one modern operating system (Windows).
- You have experience in and aptitude for using a programming or scripting language. Knowledge of Lua would be ideal as that is what our customers use with our product.
- You are familiar with concepts such as networks, databases, communications, and information security.
- You have a good understanding of industrial IT environments (automation systems, interoperability standards, interfaces).
- Ideally, you have worked with technologies such as OPC UA, ODBC, MQTT, Kafka Producer, and the like.
- You enjoy teamwork and aim for continuous improvement.
- You get things done.
For further details regarding this exciting opportunity, please don’t hesitate to apply.
Technical Support Engineer employer: Endeavour Recruitment Solutions
Contact Detail:
Endeavour Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as OPC UA, ODBC, and MQTT. Having a solid understanding of these will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Engage with online communities or forums related to IoT and industrial automation. This will help you stay updated on industry trends and challenges, and you might even come across potential interview questions or scenarios that could be discussed during your application process.
✨Tip Number 3
Prepare to showcase your problem-solving skills through real-life examples. Think of specific instances where you've successfully resolved technical issues, as this will highlight your ability to provide excellent support, which is crucial for this role.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in software product support, especially in complex technical environments. Emphasise any relevant skills such as problem-solving, teamwork, and familiarity with IoT technologies.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and problem-solving. Mention specific experiences that demonstrate your ability to provide excellent customer support and how you can contribute to the company's goals.
Showcase Relevant Skills: Clearly outline your technical skills, including your proficiency in modern operating systems and any programming or scripting languages you know. If you have experience with Lua or other relevant technologies, make sure to highlight that.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Technical Support Engineer role.
How to prepare for a job interview at Endeavour Recruitment Solutions
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology and problem-solving during the interview. Share specific examples of how you've tackled technical challenges in the past, as this will demonstrate your genuine interest in the field.
✨Highlight Relevant Experience
Discuss your previous experience in software product support, especially in complex environments. Be prepared to explain how your background aligns with the requirements of the role, particularly your familiarity with programming languages and industrial IT concepts.
✨Demonstrate Communication Skills
Since the role involves supporting customers and partners, showcase your ability to communicate complex technical information clearly and effectively. Practice explaining technical concepts in simple terms, as this will be crucial in your interactions with users.
✨Prepare for Technical Questions
Expect to face technical questions related to the technologies mentioned in the job description, such as networks, databases, and specific protocols like OPC UA or MQTT. Brush up on these topics and be ready to discuss how you've applied them in your previous roles.
