Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire the onboard team to deliver exceptional customer service.
- Company: Join Avanti West Coast, a diverse and inclusive company focused on excellence.
- Benefits: Enjoy a supportive team environment and opportunities for personal growth.
- Why this job: Be part of a close-knit team making a real impact in customer service.
- Qualifications: Strong communication skills and a passion for leadership are essential.
- Other info: This role is internal only, perfect for those already within the company.
The predicted salary is between 28800 - 43200 £ per year.
What is the purpose of this job? Are you ready to champion excellence in customer service on board at a really important time in our business recovery? This is an opportunity to develop your skillset in a leadership role.
What Skills do I need?
- Excellent customer service skills
- Thorough understanding of the service proposition and life on board
- Ready to develop skills to coach, mentor and lead your onboard team
- Strong communication skills
- Able to solve problems and take responsibility for the service delivery standards
- Positive and proactive influence
Interested? Please review the full and apply online, ensuring that you attach a copy of your CV. Please note, this is internal only.
At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability and sexual orientation. Everyone who joins Avanti West Coast becomes part of our close knit team. We’re committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use!
Onboard Assistant Service Manager - Manchester employer: Avanti West Coast
Contact Detail:
Avanti West Coast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboard Assistant Service Manager - Manchester
✨Tip Number 1
Familiarise yourself with Avanti West Coast's service proposition and values. Understanding their commitment to customer service excellence will help you align your approach and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Showcase your leadership potential by sharing examples of how you've successfully coached or mentored others in previous roles. This will highlight your ability to develop your onboard team and contribute positively to the work environment.
✨Tip Number 3
Prepare to discuss specific scenarios where you've solved problems effectively in a customer service context. This will demonstrate your proactive approach and ability to maintain high service delivery standards under pressure.
✨Tip Number 4
Engage with current employees or alumni from Avanti West Coast on platforms like LinkedIn. Gaining insights into their experiences can provide you with valuable information about the company culture and expectations, which you can leverage in your conversations.
We think you need these skills to ace Onboard Assistant Service Manager - Manchester
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and skills required for the Onboard Assistant Service Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved customer service, leadership, or problem-solving. Use specific examples to demonstrate your ability to coach and mentor a team effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your understanding of the onboard experience. Mention how you can positively influence the team and contribute to service delivery standards.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Avanti West Coast
✨Showcase Your Customer Service Skills
As an Onboard Assistant Service Manager, your ability to deliver excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for customers, demonstrating your commitment to service excellence.
✨Demonstrate Leadership Potential
This role involves coaching and mentoring your team. Be ready to discuss your leadership style and provide examples of how you've successfully led a team or project in the past. Highlight any experience you have in training or developing others.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. Consider preparing answers to common interview questions that require you to explain your problem-solving approach or how you handle difficult situations.
✨Emphasise Your Problem-Solving Abilities
In this role, you'll need to take responsibility for service delivery standards. Think of specific instances where you've successfully resolved issues or improved processes. Be prepared to discuss these scenarios during your interview to showcase your proactive approach.
