Field Service Tech

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary Salary: £27,250 + £1,300 shift allowance Location: North London Light & Wonder is currently recruiting for Field Service Technician(s) to cover our customer sites around the TW / SL / UB postcode areas. Field Service Technicians are responsible for the service, installation, and repair of betting and gaming terminals. As a Field Service Technician, you will ensure all of our customers receive the highest possible service standards and provide full instruction and ongoing training whenever necessary to customers. Our Service Engineers are also responsible for assisting in the development of customer service procedures and continuously improving the quality of the service we provide. Travel around your designated geography will be required; however, other travel to other areas as and when needed for cover may be required. The role covers a key area of our business, so with that in mind, the role requires you to work 40 hours per week on a rolling 5 days out of 7 days working pattern. You will be provided with a company van, mobile phone, tablet, and all other relevant equipment and tools needed. Key Responsibilities: To ensure all new shop installations are of the highest standard. Co-ordinate and supervise the removal of equipment from customers\’ premises. Maintain good customer relationships with all shop staff and provide basic operating procedures, event instruction, and any information on new software/hardware. To maintain all shops during service calls and preventive maintenance visits in accordance. Carry out shop visits and maintenance on an ongoing regular basis as instructed by your Line Manager. Log any concerns, incidents, and feedback from customers. Qualifications A passion for technology and the desire and ability to learn new systems. Clear and confident communication skills. Good time keeping and the ability to work to targets. A full UK driving license. Applicants with little experience, but relevant qualifications may also be considered. Previous experience working within a technical role would be preferable, ideally within the gaming/electronics field or IT sector. You may have experience of the following: Field Service Technician, Field Engineer, Electronics Field Service Engineer, IT Support, Electronics Engineer, Maintenance Engineer, Electrical Engineer, Technical Support, Installation Engineer, IT Trainer, Field Service Customer Engineer. About Us Light & Wonder, Inc. is the leading cross-platform global games company. Through our three unique, yet highly complementary businesses, we deliver unforgettable experiences by combining the exceptional talents of our 7,000+ member team with a deep understanding of our customers and players. We create immersive content that forges lasting connections with players, wherever they choose to engage. At Light & Wonder, it’s all about the games. The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. #J-18808-Ljbffr