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- Tasks: Engage with patients to promote eye care services and book appointments.
- Company: Join Optical Express, the UK's leading complete eye care provider since 1991.
- Benefits: Enjoy a competitive salary, uncapped bonuses, and free optical products.
- Why this job: Make a real impact on people's lives while working in a supportive team environment.
- Qualifications: Fluent German and English required, along with sales experience and strong communication skills.
- Other info: Work Monday to Friday, 40 hours a week, with no weekend shifts.
The predicted salary is between 19036 - 26754 £ per year.
Title – Contact Centre Agent – German Speaking
(Please note this role requires you to speak fluent German)
Location – Glasgow City Centre
Hours of Work – Monday to Friday – 40hrs per week
Salary- £23,795
We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the UK’s only complete eye care provider. From glasses and contact lenses to laser, lens and cataract surgery, we’re here to make poor vision a thing of the past for our patients.
Want to be part of a team that literally change people lives?
We are recruiting results driven, self-motivated individuals who are able to exceed targets whilst continually delivering a first class experience to our patients.
You will be contacting people who have expressed an interest in our services with a view to converting to an appointment or sale. Although the role is based in our fantastic Glasgow offices it is contacting patients in Germany, therefore, spoken and written German to fluent standard is required along with fluent English.
Key Responsibilities
- Making contact with patients who have recently attended an initial consultation
- Promoting the lifestyle and clinical benefits of our treatments
- Manage the patient pipeline
- Providing an exceptional after sales service
Essential skills
- German language skills to fluent level
- Excellent written and spoken English
- Achievement within outbound sales
- Proven track record in over achieving KPI’s
- Ability to converse and relate to a wide range of people
- Excellent communication skills with empathy and understanding
- Ability to deliver first class customer service
- Strong IT skills – database, word/excel and email
- Teamwork, with the skills to add value to the existing set up
The role is all about the customer experience coupled with exceeding conversion targets. You must be comfortable making outbound calls to discuss the consultation, benefits and options with the ultimate aim to book the patient in for the treatment, therefore you need to be resilient, have a caring, empathetic nature and be comfortable working to targets.
Flexibility is needed in order to ensure optimum cover at all times, working patterns are agreed well in advance so you have plenty of notice to plan outside of work, you will work a 40 hour week between 9am and 9pm (Mon to Fri) with no weekend working.
What’s in it for you?
- Salary with uncapped bonus and a host of benefits including individual rewards
- Free or discounted optical products/procedures
- On site subsidised restaurant
- Career progression
- Modern working environment with superb technology support
- First class training in our product range
- 40 hours per week and no weekends
This is a brilliant opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer
Optical Express | Contact Centre Agent - German Speaking employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Express | Contact Centre Agent - German Speaking
✨Tip Number 1
Make sure to brush up on your German language skills, especially in a customer service context. Practice common phrases and responses that you might use when speaking with patients to ensure you sound fluent and confident.
✨Tip Number 2
Familiarize yourself with Optical Express's services and treatments. Understanding the benefits and lifestyle changes associated with their offerings will help you communicate effectively with potential patients and convert calls into appointments.
✨Tip Number 3
Prepare for the role by practicing your outbound sales techniques. Role-play scenarios where you handle objections and promote services, as this will help you exceed targets and provide exceptional customer service.
✨Tip Number 4
Showcase your empathy and understanding during conversations. Patients are often looking for reassurance, so being able to connect with them on a personal level can significantly improve your chances of success in this role.
We think you need these skills to ace Optical Express | Contact Centre Agent - German Speaking
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Contact Centre Agent position. Understand the key responsibilities and essential skills required, especially the need for fluent German and English.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and sales. Emphasize your language skills and any previous roles that involved outbound calls or working towards targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to exceed targets. Mention specific examples of how you've delivered exceptional customer service in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. This is especially important since the role requires excellent written communication skills in both German and English.
How to prepare for a job interview at Optical Express
✨Demonstrate Your Language Skills
Since this role requires fluent German and English, be prepared to showcase your language proficiency during the interview. Practice common phrases and responses in both languages to ensure you can communicate effectively.
✨Showcase Your Sales Experience
Highlight any previous experience in outbound sales or customer service roles. Be ready to discuss specific examples where you exceeded targets or provided exceptional service, as this is crucial for the position.
✨Emphasize Empathy and Communication Skills
The role involves interacting with patients, so it's important to convey your ability to empathize and communicate effectively. Prepare examples of how you've handled difficult conversations or provided support to customers in the past.
✨Familiarize Yourself with Optical Express
Research Optical Express and its services thoroughly. Understanding their offerings will help you discuss how you can contribute to promoting their treatments and enhancing the patient experience.
