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For Companies At a Glance
- Tasks: Support clients in launching and maintaining mobile apps, ensuring seamless integration with websites.
- Company: Join Venn Apps, a dynamic startup revolutionising mobile e-commerce for top brands.
- Benefits: Enjoy flexible working, competitive salary, 33 days holiday, and regular team socials.
- Why this job: Make a real impact in a fast-growing company while collaborating with talented individuals.
- Qualifications: Strong communication skills, technical aptitude, and 1-2 years of relevant experience required.
- Other info: Diverse candidates are encouraged to apply, even if they don't meet every requirement.
The predicted salary is between 27500 - 29500 £ per year.
Are you ready to shape the future of e-commerce? Join Venn Apps and help build the next generation of mobile shopping experiences!
Join a rapidly scaling e-commerce mobile app startup. Help bring renowned brands like REPRESENT, Sidemen, Retrofete, MKI Miyuki Zoku, Cole Buxton, JADED, MOTEL, Never Fully Dressed, and TOTEME to life through cutting-edge technology. Work with international retailers across the UK, Europe, Australia, the Middle East, and the USA.
At Venn Apps, we build incredible e-commerce mobile apps for Shopify merchants. Our platform brings brands to life, ensuring businesses provide the best shopping experiences to their mobile customers. With over three decades of collective experience, we've created B2C apps that have scaled to millions of users.
The Role
As a Junior Implementation Specialist, you'll be the bridge between clients and our powerful app creation tools, ensuring continuity between websites and mobile apps - a core differentiator of Venn Apps. You’ll play a crucial role in setting up and maintaining our clients' mobile apps. Collaborate cross-functionally across Project Management, Customer Success, and Engineering - no two days will be the same.
What We’re Looking For:
- Strong communication and customer service skills
- Technical aptitude and ability to learn quickly
- Problem-solving attitude with troubleshooting ability
- Natural curiosity and investigative mindset - you don’t just solve problems, you dig deep to understand root causes and prevent future issues
- Quality focus with sharp attention to detail
- Organisational skills to handle multiple priorities
- 1-2 years of project or work experience in collaborative or cross-functional teams
- Comfortable navigating technical environments - you enjoy diving into new tools and technologies
Key Responsibilities:
- Learn the Venn Apps platform in-depth to provide excellent technical support
- Provide support to customers during critical launch, campaign release times, and new drops
- Collaborate with project teams to implement asset updates and changes
- Prepare new client applications for launch
- Write requirements for mobile Engineering Team to action
- Perform QA testing and troubleshoot issues
- Utilise JSON and text editing tools to update projects
Why Join Us?
- Work with cutting-edge mobile app technology
- Take on meaningful ownership with real impact
- Collaborate cross-functionally with talented individuals across Project Management, Customer Success, and Engineering
- Learn new skills and develop technical proficiency
- Work with innovative fashion and retail brands
- Opportunity to grow along with our rapidly scaling startup
We value diverse perspectives and studies have shown that some candidates only apply when they meet 100% of the requirements. If you’re excited about this role but don’t tick every box, we still encourage you to apply - we’d love to hear from you.
Benefits
- Office in the heart of Mayfair, London
- Competitive salary at going market rates starting at £27,500-29,500 per annum depending on experience
- 33 days paid holiday, +1 day for every year of service
- We are an early-stage startup so your work will have a huge impact
- Flexible working arrangements (we WFH on Wednesdays!)
- Regular company socials and events
- We provide all employees with the best tools they need to excel at their job
- We are an equal-opportunity employer and value diversity
- Coaching from experienced leaders who are invested in your growth
- You will be joining a vibrant, fun, and rapidly growing team of passionate and talented individuals.
Interview process
- Initial Phone Screen (15 min)
- Cross Functional Video Interview (30 min)
- On-Site Interview: (2-2.5 hours on site)
- Implementation Manager Interview (30 mins)
- Role Simulation / Problem Solving Task (45 mins)
- Cross-Functional Team Interview (30 mins)
- Final Interview with Founders and/Or Hiring team
We aim to provide feedback within 3 working days after each stage.
Contact Detail:
Venn Apps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Implementation Specialist | Mobile E-Commerce
✨Tip Number 1
Familiarise yourself with the Venn Apps platform before your interview. Understanding how their technology works and the specific features of their mobile apps will show your genuine interest and technical aptitude.
✨Tip Number 2
Brush up on your problem-solving skills. Be prepared to discuss past experiences where you successfully troubleshot issues or improved processes, as this role requires a strong investigative mindset.
✨Tip Number 3
Highlight your collaborative spirit during interviews. Since the role involves working cross-functionally, share examples of how you've effectively worked in teams to achieve common goals.
✨Tip Number 4
Prepare questions that demonstrate your curiosity about the company and its clients. Asking insightful questions about their projects or challenges can set you apart and show your eagerness to contribute.
We think you need these skills to ace Junior Implementation Specialist | Mobile E-Commerce
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in project management or collaborative roles. Emphasise any technical skills or tools you've used that relate to mobile e-commerce.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific brands Venn Apps works with and how you can contribute to their mission of enhancing mobile shopping experiences.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities. Discuss situations where you've identified root causes and implemented solutions, particularly in a team setting.
Highlight Communication Skills: Since strong communication is key for this role, include instances where you've successfully collaborated with others or provided excellent customer service. This will show that you're a good fit for the team-oriented environment at Venn Apps.
How to prepare for a job interview at Venn Apps
✨Understand the Company and Its Products
Before your interview, take some time to research Venn Apps and its mobile e-commerce solutions. Familiarise yourself with the brands they work with and their platform's features. This knowledge will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Communication Skills
As a Junior Implementation Specialist, strong communication is key. Prepare examples of how you've effectively communicated with clients or team members in past roles. Highlight your ability to explain technical concepts in simple terms, as this will be crucial when liaising with clients.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've encountered challenges and how you resolved them. The interviewers will be looking for your troubleshooting skills and your investigative mindset, so think of examples that showcase your analytical thinking.
✨Prepare for Role Simulation Tasks
Since the interview process includes a role simulation or problem-solving task, practice common scenarios you might face in the role. Brush up on your technical skills, especially with JSON and text editing tools, to ensure you're comfortable during this part of the interview.
