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For Companies At a Glance
- Tasks: Provide top-notch service to residents and manage their requests efficiently.
- Company: Join Ballymore, a leading luxury residential site in Vauxhall.
- Benefits: Enjoy a flexible rota with 4 on, 4 off shifts and competitive pay.
- Why this job: Be part of a vibrant community, ensuring safety and comfort for residents.
- Qualifications: Polite, patient, and able to multitask; no prior experience needed.
- Other info: Opportunity to cross-train in various resort departments.
The predicted salary is between 30000 - 42000 £ per year.
Hours of work: 7:00 - 19:00 + 19:00 - 7:00, 42h per week
Rota: 4 on, 4 off, 4 on
Location: Vauxhall - Luxury Residential Site
Duties & Responsibilities
- Provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.
- Assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
- Ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
- Accept and issue resident's parcels.
- Meet and greet all residents, guests and clients. Demonstrate stand to greet service.
- Ensure the smooth running of the communication systems within the Estate, i.e., telephone, radios, internal intercom system, b. Life etc.
- Ensure only authorized persons are given access to areas.
- Issue visitor parking permits, offering explanations to the onsite parking procedures.
- Aid the Security of the estate by communicating regularly with them, including informing them of any concerning matters that have been notified to concierge.
- Liaise with cleaning staff regarding domestic rubbish being removed from apartments and remove rubbish if necessary, following operating procedures.
- Correctly report any security / health and safety issues.
- Correctly report any incidents or complaints.
- Safekeep security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
- Issue keys only to the correct personnel/residents, strictly checking that the appropriate authorization & disclaimers are in place.
- Cross-train other resort departments.
- Respond to resident enquiries by the b. Life system, ensuring the time constraints are met for open tickets.
- Receipt & issue residents’ dry cleaning/laundry, ensuring relevant paperwork is completed.
- Conduct apartment & estate key audits during night shifts, with follow-up for any missing keys with the last person in possession.
- Proactively deal with maintenance and cleaning problems that are identified within the estate.
- Maintain a safe environment for all people in the estate at all times.
- Securely handle people’s data, ensuring the PC is locked when not in use or nearby and comply with GDPR.
- Report any accidents and record in the accident book as appropriate.
- Turn on and off the lobby lights at the appropriate times.
- Handle high-pressure moments where many people may be queuing; deal with complex issues and remain calm when addressing challenging people.
- Conduct monthly stock checks of the first-aid box, concierge stock within the concierge office, and requisition supplies as appropriate.
- Assist residents in a friendly, proactive, and efficient manner with appropriate follow-up as necessary.
- Know all essential aspects of the resort.
- Build a good rapport with residents.
Skills, Experience & Qualifications
- Polite and confident with a great deal of patience.
- Ability to multi-task and time-manage.
Day & Night Concierge employer: Ballymore
Contact Detail:
Ballymore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day & Night Concierge
✨Tip Number 1
Familiarise yourself with the luxury residential sector and the specific needs of residents in such environments. Understanding the expectations of high-end clientele will help you demonstrate your ability to provide exceptional service during any interactions.
✨Tip Number 2
Practice your communication skills, especially in handling complex situations and high-pressure moments. Being able to remain calm and professional while addressing challenging issues will set you apart as a candidate who can thrive in this role.
✨Tip Number 3
Network with current or former concierges to gain insights into their daily responsibilities and challenges. This can provide you with valuable information that you can use to tailor your approach and show your genuine interest in the position.
✨Tip Number 4
Demonstrate your ability to multi-task and manage time effectively by sharing relevant experiences during interviews. Highlighting specific examples where you've successfully handled multiple requests or emergencies will showcase your suitability for the role.
We think you need these skills to ace Day & Night Concierge
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Day & Night Concierge position. Understand the key responsibilities and skills required, such as providing quality service, handling security, and managing resident enquiries.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the duties of a concierge. Emphasise your ability to multi-task, manage time effectively, and provide excellent customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your understanding of the responsibilities. Mention specific examples from your past experiences that demonstrate your ability to handle high-pressure situations and maintain a safe environment.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a concierge role.
How to prepare for a job interview at Ballymore
✨Showcase Your Customer Service Skills
As a Day & Night Concierge, you'll be the first point of contact for residents and guests. Highlight your previous experience in customer service roles and provide examples of how you've handled requests or complaints efficiently and professionally.
✨Demonstrate Your Problem-Solving Abilities
The role requires dealing with high-pressure situations and complex issues. Prepare to discuss specific instances where you've successfully resolved problems, especially in a busy environment, to show that you can remain calm and effective under pressure.
✨Familiarise Yourself with Security Protocols
Understanding security measures is crucial for this position. Research common security practices and be ready to discuss how you would ensure the safety of residents and the building, as well as how you would handle unauthorized access.
✨Emphasise Your Communication Skills
Effective communication is key in this role, whether it's face-to-face, via email, or over the phone. Be prepared to demonstrate your ability to communicate clearly and professionally, and perhaps even role-play a scenario where you need to manage a resident's request.
