Administrative Support Assistant

WMJobs – Worcester, England, United Kingdom

Administrative Support Assistant

Salary: £24,200 – £24,584 per annum

35 Hours per week

Location: Wildwood

Team: Permanency Planning and Support Team

Employment type: Permanent

Seniority level: Entry level

Job function: Administrative

Industries: Human Resources Services

Responsibilities

• Completing a range of administrative tasks that support the day‑to‑day work of the team.
• Supporting children, families, and partner agencies to access the service effectively.
• Working closely with Case Progression Officers on private law tasks, liaising with the Court, and keeping case trackers and the children’s information system (LCS) up to date.
• Preparing documents in Word, Excel, and PowerPoint, including reports, meeting minutes, and presentations.
• Collating and presenting service data and assisting with project work and information gathering.
• Handling incoming enquiries, organising meetings, and maintaining excellent customer care standards.
• Supporting the team’s work with Special Guardianship (SGO) and private law families, ensuring accurate and timely administrative input to achieve positive outcomes.

About You

• Has experience in administration, ideally within children’s social care or a similar environment.
• Is confident using Microsoft Office, spreadsheets, databases, and general office systems.
• Can produce accurate documents, handle sensitive information confidentially, and prioritise your workload effectively.
• Communicates clearly and professionally with families, social workers, partners, and external agencies.
• Can work well as part of a team and adapt to the fast‑paced, sometimes emotionally demanding nature of the work.
• Is committed to developing your skills and maintaining high standards of service delivery.

Qualifications

• Essential: NVQ Level 2 in a relevant subject (or equivalent).
• Desirable: ECDL or an equivalent IT‑related qualification.

Benefits

You’ll find an overview of the benefits Worcestershire County Council has to offer on our webpage.

• Worcestershire County Council – Why work for us?
• Children’s Workforce Academy
• Great Holiday Entitlement: 26 days paid holiday (pro‑rated for part‑time staff) and up to 31 days after five years of service.
• Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS).
• Professional Learning & Development: We actively encourage learning and development for all staff who wish to progress further or explore other areas within the organisation.
• Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible.

For further information please contact Michelle Hargun at 01905 843563 or MHargun@worcestershire.gov.uk, or Emma Finch at +441905843276 or EFinch1@worcestershire.gov.uk.

Equality & Diversity

The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.

Application Closing Date

17th December 2025