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For Companies At a Glance
- Tasks: Manage export documentation and ensure top-notch customer service for our clients.
- Company: Join MSC, a global leader in containerized shipping with offices in 155 countries.
- Benefits: Enjoy competitive salary, full training, supportive environment, and 21 days annual leave.
- Why this job: Thriving in a dynamic team, this role offers growth and a chance to make an impact.
- Qualifications: Shipping experience is a plus; strong communication and organizational skills are essential.
- Other info: Be part of a diverse and positive company culture focused on employee well-being.
The predicted salary is between 28800 - 43200 £ per year.
MSC (Mediterranean Shipping Company) Limited was set up in 2002 and is the local Agency for MSC (Mediterranean Shipping Company) S.A., based in Geneva. MSC is a global organisation with offices in 155 countries. MSC is a leader in global containerised shipping.
At MSC we aim to be smart, hardworking and ensure a pleasant and productive experience for our clients and employees. We are currently recruiting for the above role to join our positive, diverse, and supportive company. The successful candidate will be highly motivated, ambitious and have a proven track record working in a fast-paced environment. The role represents a real opportunity to an individual who thrives in a dynamic, busy environment. As an integral part of a strong export team the successful candidate will work closely with the local Export team.
Job Description
The successful applicant will be responsible for part managing the export process in our Belfast office, while maintaining a strong customer service level to ensure our export clients receive the high level of service, they expect from MSC.
We believe the successful Export Operator should have the following skills:
- Shipping experience desirable
- Proven track record in a customer service role
- Excellent organisational skills
- Excellent verbal and written communication skills
- Ability to work to tight deadlines
- High level of computer literacy, with good working knowledge of current Microsoft applications
- Good geographical awareness
The key tasks for the Export Operator are as follows:
· Manage export documentation files, processing shipping instructions, VGM\’s and other related documentation
· Process draft bills and amendments
· Finalise DTX files and process EMC\’s (where necessary)
· Provide customs clearance to customers
· Process bookings and book haulage
· Meet customer service objectives for VIP clients, where assigned
· Ad-hoc duties as assigned by the export team or office manager
What can you expect from MSC?
· Competitive salary
· Full training in the role
· Supportive environment
· Pension – 8% of base salary
· Access to in-house and relevant external training
· Access to an Employee Assistance Programme
· 21 days annual leave
MSC Mediterranean Shipping Company | Export Operator employer: MSC Mediterranean Shipping Company
Contact Detail:
MSC Mediterranean Shipping Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSC Mediterranean Shipping Company | Export Operator
✨Tip Number 1
Familiarize yourself with the shipping industry and MSC's specific operations. Understanding the nuances of export processes and documentation will give you an edge during the interview.
✨Tip Number 2
Highlight your customer service experience in previous roles. MSC values a strong customer service orientation, so be ready to share examples of how you've successfully managed client relationships.
✨Tip Number 3
Brush up on your organizational skills. Be prepared to discuss how you manage multiple tasks and deadlines effectively, as this role requires excellent time management.
✨Tip Number 4
Showcase your computer literacy, especially with Microsoft applications. Being proficient in these tools is crucial for managing export documentation and processing information efficiently.
We think you need these skills to ace MSC Mediterranean Shipping Company | Export Operator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Export Operator position at MSC. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any shipping experience or customer service roles you've held. Provide specific examples of how you've excelled in fast-paced environments to demonstrate your suitability for the role.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this position, make sure to highlight these abilities in your application. Use clear and concise language, and consider including examples of successful communication in previous roles.
Tailor Your Application: Customize your CV and cover letter to reflect the values and culture of MSC. Mention your motivation to work in a supportive and diverse environment, and express your enthusiasm for contributing to the export team.
How to prepare for a job interview at MSC Mediterranean Shipping Company
✨Show Your Shipping Knowledge
Make sure to brush up on your shipping industry knowledge before the interview. Familiarize yourself with key terms and processes related to export operations, as this will demonstrate your genuine interest in the role and your ability to contribute effectively.
✨Highlight Customer Service Experience
Since the role emphasizes customer service, be prepared to share specific examples from your past experiences where you successfully managed client relationships or resolved issues. This will showcase your ability to meet the high service standards expected by MSC.
✨Demonstrate Organizational Skills
The job requires excellent organizational skills, so think of instances where you effectively managed multiple tasks or deadlines. Discuss how you prioritize your workload and ensure that all documentation is processed accurately and on time.
✨Prepare for Teamwork Questions
As you'll be working closely with the local Export team, be ready to discuss your experience in collaborative environments. Share examples of how you've contributed to a team’s success and how you handle challenges within a group setting.
