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- Tasks: Lead a team of 10 in resolving customer complaints and ensuring excellent service.
- Company: Join a dynamic recruitment agency focused on equal opportunities and professional growth.
- Benefits: Enjoy a competitive salary, up to 16% pension, 26 days holiday, and a car scheme.
- Why this job: This role offers leadership experience, personal development, and a chance to make a real impact.
- Qualifications: Previous customer service or complaints experience is essential; leadership skills are a plus.
- Other info: Refer a friend for a chance to earn a £500 retail voucher!
The predicted salary is between 28000 - 42000 £ per year.
Basic + bonus: c£35-37,000 p/annum
Pension: up to 16%
26 days holiday + bank holidays
Car scheme
Are you…
- A strong Customer Services Executive, looking for a step up into a Team Leaders role?
- A Complaints Specialist, looking to take on a Team Leaders position?
- Someone with previous experience in financial services / complaints, looking for a return to work after a break?
We have a great Team Leaders role available, where you’ll be responsible for overseeing the activities of your permanent and temporary colleagues - around 10 people in total. As a team, they handle mainly complaints over the phone, but also all necessary administration and follow-up documentation.
Duties will include:
- Fact finding, as well as investigating to come up with successful solutions to customer issues as they arise.
- Liaising with external contacts to gather evidence and background information – always with the customer journey forefront in their minds.
- Being a point of contact for less experienced colleagues, and a guide for others on problem solving.
- Taking ownership of the more challenging cases, and liaising with external and internal Key Stakeholders to agree resolution.
- Helping all colleagues to achieve and exceed their personal goals through proactive support and developing their natural skills and talents.
- Monitoring progress and performance against individual team and department goals.
- Maintaining a positive and professional atmosphere, and contributing to the ongoing success of the team, department, and wider business.
Refer a friend and earn a retail voucher worth up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Customer Relations Team Leader employer: Lloyd Recruitment
Contact Detail:
Lloyd Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Team Leader
✨Tip Number 1
Showcase your leadership skills during the interview. Prepare examples of how you've successfully led a team or resolved conflicts in previous roles, as this will demonstrate your capability to manage and guide your colleagues effectively.
✨Tip Number 2
Familiarise yourself with common complaints in the financial services sector. Being knowledgeable about industry-specific issues will help you stand out as a candidate who understands the challenges your future team may face.
✨Tip Number 3
Emphasise your customer-centric approach. Be ready to discuss how you prioritise the customer journey and how you’ve implemented solutions that enhance customer satisfaction in your past roles.
✨Tip Number 4
Network with current or former employees of StudySmarter or similar companies. This can provide you with insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Customer Relations Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to handle complaints and lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer relations and your leadership skills. Mention any previous experience in financial services or complaints handling, and explain why you're excited about this opportunity.
Highlight Key Skills: In your application, emphasise skills such as problem-solving, communication, and the ability to motivate others. These are crucial for a Team Leader role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer relations.
How to prepare for a job interview at Lloyd Recruitment
✨Showcase Your Leadership Skills
As a Customer Relations Team Leader, you'll be overseeing a team. Highlight your previous leadership experiences, even if they were informal. Discuss how you've motivated others and resolved conflicts to demonstrate your capability.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in handling complaints. Prepare examples of challenging situations you've faced and how you successfully resolved them, focusing on the customer journey.
✨Understand the Company’s Values
Research the company’s mission and values. Be ready to discuss how your personal values align with theirs, particularly in terms of customer service and teamwork. This shows your commitment to contributing positively to their culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, performance metrics, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
