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- Tasks: Be the first point of contact for emergencies and manage real-time responses.
- Company: Join a leading team in critical incident management at Restrata.
- Benefits: Enjoy competitive pay, generous leave, and full training opportunities.
- Why this job: Make a real impact while working with cutting-edge technology in a dynamic team.
- Qualifications: Excellent communication skills and tech-savvy; no prior experience required.
- Other info: Flexible shift patterns and opportunities for career growth await you!
The predicted salary is between 28800 - 43200 £ per year.
Emergency Control Room Operator (CRO)
Location: Aberdeen
Shift Pattern: 12-hour day and night shifts, rotational (includes standby)
Type: Full-time, entry-level
Are you ready to be at the forefront of critical incident management and make a real impact? We’re looking for motivated individuals with excellent communication skills and who are adept with digital tools to join our team as Emergency Control Room Operators (CROs). This is your opportunity to kick-start a meaningful career in the exciting world of emergency response.
Why Join Us?
- Purpose with Impact: You’ll play a vital role in managing real-time emergency responses and ensuring safety for people across the globe.
- Cutting-Edge Tech: Work in a state-of-the-art Global Operations Command Centre (GOCC), using innovative platforms and solutions.
- Training and Growth: We provide full training, ongoing support, and opportunities to develop skills in emergency response, incident management, and client interaction.
- Team and Culture: Be part of a supportive, dynamic team where every day is different and every effort counts.
About the Role
As a CRO, you’ll be the first point of contact for emergencies, working 24/7 in our GOCC. Your responsibilities will include:
- Monitoring global operations, tracking personnel, and maintaining critical IT systems.
- Answering emergency calls, extracting key information, and initiating response procedures.
- Managing client support tickets, troubleshooting IT issues, and compiling daily reports.
- Providing first-line support for SOS alerts and working with international teams to resolve incidents.
This is a fast-paced role where you’ll need to think on your feet, stay calm under pressure, and handle responsibilities with precision and professionalism.
Who We’re Looking For
We want candidates who are:
- Excellent Communicators: Confident in both written and verbal communication, with a clear and professional phone manner.
- Tech-Savvy: Comfortable with a variety of digital platforms and software solutions.
- Quick Thinkers: Resilient under pressure, able to prioritise tasks, and solve problems independently.
- Team Players: Adaptable, willing to learn, and eager to contribute to a high-performing team.
Additional Skills and Traits:
- Strong attention to detail and a proactive approach to problem-solving.
- A flexible attitude and willingness to go the extra mile for clients.
- Previous experience in emergency response or the energy sector is desirable but not essential.
What We Offer
- A competitive salary and generous leave package.
- Training in emergency response, first aid, and IT systems.
- Opportunities for career progression and development.
- The chance to work on impactful projects with multinational clients.
Restrata | Control Room Operator (Shift work) employer: Restrata
Contact Detail:
Restrata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restrata | Control Room Operator (Shift work)
✨Tip Number 1
Familiarize yourself with emergency response protocols and procedures. Understanding the basics of incident management will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling emergency calls, being clear and professional in your communication is crucial.
✨Tip Number 3
Get comfortable with digital tools and software commonly used in emergency management. Familiarity with these platforms can set you apart from other candidates.
✨Tip Number 4
Showcase your ability to work under pressure. Think of examples from your past experiences where you had to stay calm and make quick decisions, as this is a key trait we are looking for.
We think you need these skills to ace Restrata | Control Room Operator (Shift work)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Emergency Control Room Operator. Familiarize yourself with the skills required, such as excellent communication and tech-savviness.
Tailor Your CV: Customize your CV to highlight relevant experiences and skills that align with the job description. Emphasize any previous roles that involved emergency response, communication, or IT support.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your motivation for the role. Mention your ability to stay calm under pressure and your eagerness to contribute to a dynamic team.
Highlight Relevant Skills: In your application, clearly outline your communication skills, tech proficiency, and problem-solving abilities. Use specific examples to demonstrate how you've successfully handled similar situations in the past.
How to prepare for a job interview at Restrata
✨Showcase Your Communication Skills
As an Emergency Control Room Operator, excellent communication is key. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Be prepared to demonstrate how you handle emergency situations and communicate effectively under pressure.
✨Familiarize Yourself with Digital Tools
Since the role requires comfort with various digital platforms, make sure to research and understand the types of software and tools commonly used in emergency response. Highlight any relevant experience you have with technology during the interview.
✨Demonstrate Quick Thinking
Prepare for situational questions that assess your ability to think on your feet. Practice scenarios where you had to prioritize tasks or solve problems quickly, showcasing your resilience and decision-making skills under pressure.
✨Emphasize Teamwork and Adaptability
The role involves working closely with a dynamic team. Share examples from your past experiences where you successfully collaborated with others, adapted to changing situations, and contributed positively to a team environment.
