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- Tasks: Help clients book amazing trips from the comfort of your home.
- Company: Join a dynamic team in the travel industry, connecting people with their dream vacations.
- Benefits: Enjoy flexible hours, full training, and discounts on personal travel.
- Why this job: Perfect for travel lovers who want to make a difference in clients' experiences.
- Qualifications: Strong communication skills; no prior experience needed, just a passion for travel.
- Other info: Work part-time or full-time, with ongoing training and webinars to enhance your skills.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking outgoing individuals for our Remote Customer Service Consultant positions. As a Consultant, you will work from home booking vacations for leisure and corporate clients around the world. This position is perfect for anyone who loves to travel and loves to help others with planning.
ROLES & RESPONSIBILITIES:
- Research, Create, and Execute travel itineraries for your clients
- Review individual needs and wants for travel, to ensure you plan a trip designed specifically for your client
- Review budgets and plan client trips accordingly
- Book travel needs including airlines, hotels, car rentals, cruises, tours, events, and much more!
- Effectively communicate with clients pre and post travel to ensure client satisfaction
- Handle client issues that arise before, during, or after travel
- Complete ongoing trainings to maintain and earn certifications within the travel industry
- Attend ongoing webinars with vendors and suppliers to become specialized with specific destinations, types of travel, etc
- Remain current regarding changes within the travel and tourism industry
POSITION REQUIREMENTS:
- Strong communication skills
- Must have reliable internet access and a computer (recommended) or a smartphone
- Hospitality, Customer Service, or Sales background is a plus, but not a requirement
- Personal travel experience is a plus, but not a requirement
BENEFITS:
- Full training provided
- Work from home
- Full Time or Part Time
- No experience necessary
- Discounted personal travel
Seniority level: Entry level
Employment type: Part-time
Job function: Other
Industries: Internet Publishing
Client Services Associate employer: PerLuxe Travels
Contact Detail:
PerLuxe Travels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Associate
✨Tip Number 1
Familiarise yourself with popular travel destinations and current trends in the travel industry. This knowledge will help you engage with clients more effectively and demonstrate your passion for travel during any interviews.
✨Tip Number 2
Practice your communication skills by role-playing different client scenarios with friends or family. Being able to handle various situations confidently will set you apart as a candidate who can provide excellent customer service.
✨Tip Number 3
Network with professionals in the travel industry through social media platforms like LinkedIn. Connecting with others can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Stay updated on the latest travel technologies and booking platforms. Familiarity with these tools can give you an edge, showing that you're proactive and ready to hit the ground running in your new role.
We think you need these skills to ace Client Services Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in customer service or hospitality. Even if you don't have direct experience, emphasise skills like communication and problem-solving that are crucial for a Client Services Associate.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and helping others. Mention specific experiences where you've successfully assisted clients or resolved issues, showcasing your suitability for the role.
Showcase Communication Skills: Since strong communication is key for this position, consider including examples of how you've effectively communicated with clients or colleagues in previous roles. This could be through email, phone calls, or face-to-face interactions.
Highlight Personal Travel Experience: If you have personal travel experience, mention it! Share how it has shaped your understanding of client needs and preferences, and how it can help you create tailored travel itineraries for clients.
How to prepare for a job interview at PerLuxe Travels
✨Show Your Passion for Travel
Since the role involves booking vacations, it's essential to convey your love for travel during the interview. Share personal travel experiences and how they have shaped your understanding of customer needs in planning trips.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully communicated with clients or customers in the past, especially in resolving issues or providing exceptional service.
✨Research the Company and Industry
Familiarise yourself with StudySmarter and its approach to customer service. Understanding current trends in the travel industry will also help you answer questions confidently and show your enthusiasm for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to handle difficult situations or client complaints, and be ready to explain how you resolved them effectively.
