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- Tasks: Lead the implementation of a new Order Management System and enhance customer experience.
- Company: Join a dynamic organisation focused on digital transformation and modernising core operations.
- Benefits: Enjoy hybrid/remote work options and flexible engagement tailored to your schedule.
- Why this job: Be part of a critical transformation initiative with growth potential in program management.
- Qualifications: Proven experience in OMS delivery, strong ERP integration knowledge, and excellent collaboration skills required.
- Other info: Initial discovery phase starts in Q1 2024, with opportunities for long-term engagement.
The predicted salary is between 48000 - 84000 £ per year.
Job Opportunity: Delivery Lead – Order Management System Implementation
Location: Hybrid/Remote (with on-site collaboration as needed)
Contract: Flexible engagement (initial 2–3 days/week ramping to full-time during delivery phases)
About the Role
We are seeking a highly skilled Delivery Lead to oversee the implementation of a new Order Management System (OMS) as part of a broader digital transformation program. This is a unique opportunity to play a pivotal role in modernising core operations and enhancing the customer experience for a dynamic organisation.
Key Responsibilities
- Lead the technical delivery of the OMS, ensuring smooth implementation within the IT department and alignment with the company's digital transformation agenda.
- Manage both in-house technical teams and external partners to ensure seamless integration with the existing ERP system.
- Collaborate closely with stakeholders across the business to align technical deliverables with business objectives, ensuring proper coordination across workstreams.
- Oversee the discovery phase by analysing requirements, validating solution feasibility, and developing an initial design roadmap.
- Implement and optimise OMS features such as stock availability prompts, delivery options, order prioritisation, and automation of payment triggers.
- Work with external implementation partners to tailor OMS solutions to fit the company's unique rental and hire processes.
- Support future initiatives, including integration with a transport management system, pricing optimisation, and modular scalability.
- Maintain a flexible approach to accommodate shifts in strategy, such as changes to the physical estate or customer engagement channels.
Key Requirements
- Proven Expertise: Demonstrated experience delivering Order Management Systems from inception, especially in complex, high-volume environments with specific needs such as rentals and returns.
- Technical Knowledge: Strong understanding of ERP integration (preferably Dynamics 365 F&O), OMS customisation, and modular project delivery methodologies.
- Stakeholder Management: Excellent collaboration skills to bridge IT and business teams, manage external partners, and engage stakeholders at all levels.
- Adaptability: Ability to manage varying project demands, from full-time involvement during discovery phases to flexible advisory support in other stages.
- Change Leadership: Skilled at navigating cultural resistance and driving adoption of new systems across an organisation.
Additional Information
- Contract Timeline: The initial discovery phase is expected to begin in Q1 2024, with up to 30 hours per week required. The role will evolve into a more advisory capacity before ramping back up during key delivery phases.
- Duration: This is a multi-year engagement in line with the company's long-term transformation plan.
- Growth Potential: The role has scope to expand into broader program management or technical leadership as the project evolves.
This is a fantastic opportunity to lead a critical transformation initiative for a company focused on modernising its core systems and improving customer experiences. If you are a driven, adaptable leader with a strong track record in OMS delivery, we would love to hear from you.
Delivery Lead / Delivery Manager - Order Management System (Retail) employer: True Worth Consulting Ltd
Contact Detail:
True Worth Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Lead / Delivery Manager - Order Management System (Retail)
✨Tip Number 1
Familiarise yourself with the latest trends in Order Management Systems and digital transformation. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the retail and technology sectors, especially those who have experience with ERP systems like Dynamics 365. Building these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed stakeholder relationships in previous roles. Highlighting your collaboration skills will be crucial, as this role requires bridging IT and business teams.
✨Tip Number 4
Showcase your adaptability by sharing experiences where you've navigated changes in project scope or strategy. This will illustrate your ability to thrive in a dynamic environment, which is essential for this position.
We think you need these skills to ace Delivery Lead / Delivery Manager - Order Management System (Retail)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in delivering Order Management Systems, especially in complex environments. Emphasise your technical knowledge of ERP integration and any specific projects that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company's digital transformation goals. Mention your proven expertise in managing both in-house teams and external partners, and how you can contribute to the successful implementation of the OMS.
Highlight Stakeholder Management Skills: In your application, provide examples of how you've successfully collaborated with stakeholders across different levels. This is crucial for the role, so demonstrate your ability to bridge IT and business teams effectively.
Showcase Adaptability: Illustrate your adaptability by sharing experiences where you've managed varying project demands. Highlight instances where you've shifted from full-time involvement to advisory roles, as this aligns with the flexible nature of the position.
How to prepare for a job interview at True Worth Consulting Ltd
✨Showcase Your OMS Experience
Be prepared to discuss your previous experiences with Order Management Systems, especially in high-volume environments. Highlight specific projects where you led the implementation and how you navigated challenges.
✨Demonstrate Technical Knowledge
Familiarise yourself with ERP systems, particularly Dynamics 365 F&O, and be ready to explain how you've integrated or customised these systems in past roles. This will show your technical prowess and understanding of the role's requirements.
✨Emphasise Stakeholder Collaboration
Prepare examples of how you've successfully collaborated with both IT and business teams. Discuss your approach to managing external partners and engaging stakeholders at various levels to ensure alignment on project goals.
✨Adaptability is Key
Illustrate your ability to adapt to changing project demands. Share instances where you've shifted your focus from hands-on delivery to advisory roles, demonstrating your flexibility and strategic thinking in managing projects.
