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For Companies At a Glance
- Tasks: Help customers resolve debts and reduce energy consumption with excellent service.
- Company: E.ON is a leading international energy company focused on innovation and customer solutions.
- Benefits: Enjoy a salary up to £36,285, flexible working options, 26 days holiday, and a generous pension scheme.
- Why this job: This role offers variety, independence, job satisfaction, and the chance to make a real difference.
- Qualifications: Previous customer-facing experience, strong communication skills, and a valid UK/EU driving licence required.
- Other info: Join a diverse team committed to equal opportunities and personal development.
The predicted salary is between 29000 - 38000 £ per year.
We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!
Here's what you'll be doing:
Salary – £36,285 & great benefits
Do you enjoy helping people? Do you want a varied, flexible role with scope to progress? If so, we want to hear from you! We're currently looking for Field Support Agents to join our growing Field Debt Solutions team. Here you’ll play an important role in helping our customers resolve their debts. You’ll work with our customers to support them with any future payments and help them find ways to reduce energy consumption.
Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more! If you’re looking for a role with real variety, independence, job satisfaction and the opportunity to help people please apply today!
Key responsibilities include:
- Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
- Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
- Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
- Recording job information using the appropriate paperwork or electronic equipment.
- Must have access to Broadband at home in order to upload day to day data. We will include a set monthly broadband allowance into your salary.
What we need from you:
- Previous experience gained within a customer facing role with a real desire to help customers.
- Excellent verbal communication and negotiation skills.
- Basic PC skills with the ability to use a smart phone and tablet.
- Live within the area and happy to travel.
- A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
Here's what else you need to know:
The salary for this role is up to £36,285. This includes revenue protection work, a base salary of £30,463 + location allowance + on-target reward scheme with the potential to earn more for higher performance. There is the potential to increase your salary up to £40,171 in the longer term if you upskill to fit gas and electricity meters. This is a permanent role.
Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings.
As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th) we’ve proven that we’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
We realise the best people bring their energy at different times, so we’re happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
Get in touch:
For more information about the role please contact the recruiter Greg Ellis - gregory.ellis@eonenergy.com
About us: E.ON is a privately owned international energy company. Our 42,000 colleagues in 13 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world.
Field Customer Support Agent - Bournemouth- Full Time/Part Time employer: E.ON Gruppe
Contact Detail:
E.ON Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Customer Support Agent - Bournemouth- Full Time/Part Time
✨Tip Number 1
Familiarise yourself with the energy sector and current trends in energy consumption. Understanding the challenges customers face can help you engage more effectively during interviews.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've helped customers in the past. This will demonstrate your ability to empathise and resolve issues, which is crucial for this role.
✨Tip Number 3
Practice your verbal communication skills. Since the role involves face-to-face interactions, being articulate and confident in your speech will set you apart from other candidates.
✨Tip Number 4
Research E.ON's values and commitment to diversity and inclusion. Showing that you align with their mission can make a positive impression during your discussions with the hiring team.
We think you need these skills to ace Field Customer Support Agent - Bournemouth- Full Time/Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles. Emphasise your communication and negotiation skills, as these are crucial for the Field Customer Support Agent position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your understanding of the energy sector. Mention any previous experience with debt solutions or energy consumption reduction to stand out.
Highlight Flexibility and Adaptability: Since the role offers flexible working options, mention your ability to adapt to different working hours and environments. This shows you are a good fit for their dynamic work culture.
Showcase Your Tech Skills: Include any experience you have with using smartphones, tablets, or other electronic equipment, as this is important for recording job information. Highlighting your basic PC skills will also be beneficial.
How to prepare for a job interview at E.ON Gruppe
✨Show Your Passion for Customer Service
Make sure to express your genuine desire to help customers during the interview. Share specific examples from your past experiences where you went above and beyond to assist someone, as this role heavily relies on excellent customer service skills.
✨Demonstrate Flexibility and Adaptability
Since the role offers varied tasks and flexible working hours, highlight your ability to adapt to different situations. Discuss any previous roles where you had to adjust your approach based on customer needs or changing circumstances.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations. Prepare by thinking of scenarios where you successfully resolved a conflict or helped a customer find a solution, showcasing your negotiation skills and problem-solving abilities.
✨Familiarise Yourself with the Company Values
Research E.ON's commitment to diversity and inclusion, as well as their focus on energy transition. Be ready to discuss how your values align with theirs and how you can contribute to their mission of leading the energy transition to net zero.
