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- Tasks: Join a small team to configure and support web-based Network Management tools.
- Company: DXC provides global network management services, focusing on secure public sector solutions.
- Benefits: Enjoy opportunities for professional growth and work in a dynamic, supportive environment.
- Why this job: Be part of a zero-outage platform, enhancing your skills while making a real impact.
- Qualifications: UK citizenship and relevant experience in network management and application support required.
- Other info: On-call duties include weekends; SC clearance preferred, with DV clearance needed.
The predicted salary is between 36000 - 60000 £ per year.
DXC provides a Global Network Management Service for customers to outsource the management of their networks. A part of this service is the provision of a suite of Network Management tools. Separate, independent, UK-based instances of this service are also provided specifically for UK public sector clients.
The Network Tooling Engineer will be part of a small team responsible for the configuration and ongoing support of mainly web-based Network Management tools for one of these secure instances. Ideally, the candidate will already have SC clearance and be willing to undergo further DV clearance, which is a prerequisite. These are zero-outage platforms, so the candidate will need to gain a good understanding of the entire application suite and aim to become a subject matter expert for one or more applications.
It is expected that the candidate will have well-developed diagnostic, communication, and analytical skills across a range of technologies to maintain service continuity. Out-of-hours on-call work is required, including weekends. Note that access for remedial actions is only permitted from within secure on-site facilities.
Education and Experience
- A recognized formal qualification in a computer-related subject is preferred.
- Significant relevant work experience is essential.
Technical Delivery
- Capacity Management
- Monitoring, planning, and implementation of application capacity
- Backup support for team members in case of non-availability
- Incident Management
- Ensure incidents are resolved and logged within SLA parameters
- Perform on-call duties within a defined rota
- Problem Management
- Technical ownership for designated applications
Responsibilities include
- Security, change, and problem management
- Change Management
- Coordinate with application owners and change managers
- Implement changes within defined parameters
- Escalation
- Act as an escalation point for team support
- Identify technical resources for escalations
Business Acumen
- Fluent English
- Ability to work in a small team and in a matrix environment
- Understanding of business processes and organization
- Strong interpersonal skills
- Ability to follow project plans and collaborate with project managers and application owners
Essential Skills:
- UK Citizenship and security requirements (e.g., no recent travel outside the UK, DV clearance)
- Ability to adapt to changing requirements and a thirst to learn
- Support of production applications
- Knowledge of Change and Incident Management processes
- Familiarity with programming languages such as SQL, PHP, Perl, or Shell scripting
- Strong Linux environment application deployment skills
- Experience with MySQL, Postgres, or Vertica
- Understanding of PKI/Digital Certificates
- Networking troubleshooting skills, including TCP/IP, OSI model, firewalls, IP addressing, SNMP, Syslog, ICMP, SSH, REST API, Webhooks
- Experience with Linux services like Apache and nginx, and deploying Linux-based applications
- Experience with appliance-type applications support
Desirable Skills:
- ITIL Foundation certification
- Knowledge of TACACS+ and ITSM systems like ServiceNow
- Experience with Event, Performance, and Configuration Management Applications
- Knowledge of Java and Windows application deployment
- Advanced networking knowledge including packet capture, routing, switching, VLANs, NAT/PAT, and core services like DNS, DHCP, NTP, SMTP, HTTP
- Experience with containerization technologies like Docker or Podman
Network Tooling Engineer employer: DXC Technology Inc.
Contact Detail:
DXC Technology Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Tooling Engineer
✨Tip Number 1
Familiarise yourself with the specific network management tools mentioned in the job description. Understanding how these tools operate and their role in service continuity will give you a significant edge during interviews.
✨Tip Number 2
Since this role requires SC clearance, ensure you have all necessary documentation ready to demonstrate your eligibility. Being proactive about your security clearance can set you apart from other candidates.
✨Tip Number 3
Brush up on your knowledge of incident and change management processes. Being able to discuss real-world scenarios where you've applied these principles will show your practical understanding and readiness for the role.
✨Tip Number 4
Network with professionals in the field, especially those who work with DXC or similar companies. Engaging with industry peers can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Network Tooling Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Network Tooling Engineer position. Familiarise yourself with the specific tools and technologies mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your technical delivery capacity, incident management experience, and any familiarity with programming languages or Linux environments.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and your understanding of the company's needs. Mention your willingness to undergo security clearance and your ability to work in a small team environment.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DXC Technology Inc.
✨Understand the Technical Requirements
Make sure you have a solid grasp of the technical skills mentioned in the job description, such as networking troubleshooting and familiarity with programming languages like SQL and PHP. Brush up on your knowledge of Linux environments and application deployment, as these are crucial for the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've handled incidents or problems in previous roles. Highlight your analytical skills and ability to maintain service continuity, as this will show that you're capable of managing the zero-outage platforms they operate.
✨Show Your Team Spirit
Since the role involves working in a small team, be ready to talk about your experiences collaborating with others. Emphasise your interpersonal skills and how you can contribute to a positive team dynamic, especially in a matrix environment.
✨Be Prepared for Security Discussions
Given the security clearance requirements, be ready to discuss your understanding of security protocols and your willingness to undergo further clearance. This shows your commitment to the role and the importance of security in their operations.
