IT Support & Asset Manager

IT Support and Asset Manager required to join a well established technology company with a global presence and a strong base in Edinburgh. As the organisation continues to scale and evolve, this role will be instrumental in shaping the future of IT operations across the UK and beyond. You’ll play a dual role, overseeing both internal support delivery and the strategic management of IT assets making sure the team runs smoothly and the tools they use are secure, compliant, and well managed. The Company: This is a long standing and highly respected player in the tech space, known for creating high performance technology used by some of the world’s biggest and most recognisable digital brands. While you won’t see their name in the spotlight, their work powers everyday experiences for millions globally. With a reputation for engineering excellence and trusted partnerships at the highest levels, this business has quietly built a global footprint while keeping a down to earth, collaborative culture. The Role: This is a dual focus role, with equal emphasis on two core areas: IT support delivery and asset management. On one side, you’ll lead a small but skilled UK based support team, helping them deliver timely and effective tech support to internal teams. On the other, you’ll take ownership of the company’s software and hardware assets overseeing everything from procurement to compliance and audits. Key Responsibilities: ** Lead and mentor a team of IT Support Specialists, ensuring high quality, timely support while managing workloads and fostering professional development. ** Act as the escalation point for complex or unresolved technical issues, ensuring smooth resolution and maintaining a high level of user satisfaction. ** Oversee and improve helpdesk operations and IT processes, ensuring efficient service delivery and continuous enhancement of internal systems and documentation. ** Manage the lifecycle of hardware and software assets, from procurement through to retirement, ensuring optimal usage and compliance with organisational needs. ** Ensure strict compliance with licensing agreements and support internal and external software audits. ** Build and maintain strong relationships with vendors and technology partners to optimise asset use and costs. ** Collaborate with cross functional teams to ensure assets are optimised, costs controlled, and systems remain compliant and secure. Key Skills & Background: ** Proven experience managing an internal IT support function in a fast paced tech or enterprise environment. ** Strong understanding of hardware, software lifecycle management and asset compliance. ** Proficient in helpdesk and ITSM platforms to manage service delivery and support workflows. ** Experience leading, mentoring, and developing IT support teams with a focus on efficiency, service delivery, and user satisfaction. ** A proactive, service focused approach with excellent organisational and communication skills. ** Experience with CAASM platforms (Cyber Asset Attack Surface Management) is essential, tools like (Axonius, OctoXlabs, Lansweeper, runZero, Armis Centrix, JupiterOne, ThreatAware, Balbix, Panaseer) or other related asset visibility security platforms. The company boasts one of the best offices in Edinburgh City Centre, offering a stunning, modern workspace that perfectly complements its dynamic and innovative culture. The office is equipped with plenty amenities, creating an environment that’s not only comfortable but also designed to inspire collaboration and creativity. It’s a hybrid working model in place, you’ll be required in the office two days per week. On top of this, the company offers a competitive salary and a great benefits package. This is an opportunity to join a company at the forefront of innovation, where engineering excellence and cutting edge technology are at the core of everything they do. With a global presence and a commitment to pushing boundaries, you’ll be part of a team that’s shaping the future of its industry. If this sounds of interest, please apply and call Murray Simpson. #J-18808-Ljbffr