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- Tasks: Manage onboarding journeys for clients, ensuring a smooth transition from sale to go-live.
- Company: Join an award-winning health-tech company recognised as a top workplace with a focus on personal development.
- Benefits: Enjoy flexible working, a competitive salary, bonuses, medical care, and 26 days of annual leave.
- Why this job: Be part of a growing team in a dynamic environment that values your growth and well-being.
- Qualifications: Experience in project management or customer onboarding, preferably in a tech-driven setting.
- Other info: This is a 12-month FTC with potential for extension or permanent placement.
The predicted salary is between 24000 - 40000 £ per year.
The Company: Globally established and offering the market leading solution in their space. Award winning company recognised as a Sunday Times best Place to Work! Huge investors in personal development and growth. Continuing to grow, thus the demand to add to the team!
The Opportunity: Please note this is a 12 month FTC opportunity, with scope to extend or become permanent due to demand. Due to demand and growth for their leading platform, this well-established health-tech business are looking for another Onboarding Manager to help clients through the post sales experience before go-live! Effectively manage the onboarding journey, working closely with sales, Account Management, technical implementation and support to ensure the most seamless experience to every client. Be the swan, serene and calm above water, whilst below the surface it’s all systems go! Managing 10 – 20 active projects at any given time, you’ll be their point of contact, calming influence and project manager, taking them from sale to go-live with no stress and no friction.
The Ideal Candidate: Experience in project management, customer onboarding, or a similar role, preferably in a SaaS or technology-driven environment. Demonstrated success in managing customer relationships and delivering projects on time and to plan. Experience with change management and driving customer adoption of new technologies. Strong project management skills with proficiency in tools such as Jira, Hubspot, and LMS platforms, or similar tools. PMP, PRINCE2, or other project management certifications. Experience working with or within the dental space.
The Package: A base salary up to £40k with a £5k bonus. Totally flexible working. Want remote, sure! Prefer some office time, no problem! Medical care, life assurance and mental-wellbeing support. Increased pension. 26 days annual leave plus paid volunteer days and more!
ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!
Onboarding Specialist employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Contact Detail:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist
✨Tip Number 1
Familiarise yourself with the health-tech industry, especially focusing on SaaS solutions. Understanding the specific challenges and needs of clients in this space will help you stand out during discussions.
✨Tip Number 2
Brush up on your project management skills, particularly with tools like Jira and Hubspot. Being able to demonstrate your proficiency with these tools can give you an edge in managing multiple onboarding projects effectively.
✨Tip Number 3
Network with professionals in the dental tech space or similar industries. Engaging with others who have experience in customer onboarding can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to showcase your ability to manage client relationships smoothly. Think of examples where you've successfully navigated challenges in onboarding or project management, as these stories will resonate well with the hiring team.
We think you need these skills to ace Onboarding Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management and customer onboarding, especially in a SaaS or technology-driven environment. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to manage multiple projects and customer relationships effectively.
Highlight Relevant Skills: In your application, emphasise your proficiency with project management tools like Jira and Hubspot. If you have any certifications such as PMP or PRINCE2, make sure to include them as they are highly valued for this position.
Showcase Your Adaptability: Given the dynamic nature of the role, illustrate your ability to adapt to changing circumstances and manage stress. Provide examples of how you've successfully navigated challenges in previous roles.
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Showcase Your Project Management Skills
As an Onboarding Specialist, you'll need to demonstrate your project management expertise. Be prepared to discuss specific projects you've managed, the tools you used (like Jira or Hubspot), and how you ensured timely delivery and customer satisfaction.
✨Emphasise Customer Relationship Management
Highlight your experience in managing customer relationships. Share examples of how you've successfully navigated challenges with clients and ensured a smooth onboarding process, showcasing your ability to be a calming influence.
✨Demonstrate Adaptability to Change
Since the role involves driving customer adoption of new technologies, be ready to discuss your experience with change management. Talk about how you've helped clients adapt to new systems and the strategies you employed to ease their transition.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to manage multiple projects simultaneously and how you prioritised tasks to ensure a seamless onboarding experience for clients.
