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- Tasks: Manage onboarding journeys for clients, ensuring a smooth transition from sale to go-live.
- Company: Join an award-winning health-tech company recognised as a top workplace with a focus on personal development.
- Benefits: Enjoy flexible working, a competitive salary, bonuses, medical care, and 26 days annual leave.
- Why this job: Be part of a growing team in a dynamic environment that values your growth and well-being.
- Qualifications: Experience in project management or customer onboarding, preferably in a tech-driven setting.
- Other info: This is a 12-month FTC with potential for extension or permanent placement.
The predicted salary is between 24000 - 40000 £ per year.
The Company: Globally established and offering the market leading solution in their space. Award winning company recognised as a Sunday Times best Place to Work! Huge investors in personal development and growth. Continuing to grow, thus the demand to add to the team!
The Opportunity: Please note this is a 12 month FTC opportunity, with scope to extend or become permanent due to demand. Due to demand and growth for their leading platform, this well-established health-tech business are looking for another Onboarding Manager to help clients through the post sales experience before go-live! Effectively manage the onboarding journey, working closely with sales, Account Management, technical implementation and support to ensure the most seamless experience to every client. Be the swan, serene and calm above water, whilst below the surface it’s all systems go! Managing 10 – 20 active projects at any given time, you’ll be their point of contact, calming influence and project manager, taking them from sale to go-live with no stress and no friction.
The Ideal Candidate:
- Experience in project management, customer onboarding, or a similar role, preferably in a SaaS or technology-driven environment.
- Demonstrated success in managing customer relationships and delivering projects on time and to plan.
- Experience with change management and driving customer adoption of new technologies.
- Strong project management skills with proficiency in tools such as Jira, Hubspot, and LMS platforms, or similar tools.
- PMP, PRINCE2, or other project management certifications.
- Experience working with or within the dental space.
The Package:
- A base salary up to £40k with a £5k bonus.
- Totally flexible working. Want remote, sure! Prefer some office time, no problem!
- Medical care, life assurance and mental-wellbeing support.
- Increased pension.
- 26 days annual leave plus paid volunteer days.
- And more!
ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!
Onboarding Specialist employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Contact Detail:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist
✨Tip Number 1
Familiarise yourself with the health-tech industry, especially in the dental space. Understanding the specific challenges and needs of clients in this sector will help you stand out during discussions and demonstrate your commitment to the role.
✨Tip Number 2
Showcase your project management skills by preparing examples of how you've successfully managed multiple projects simultaneously. Be ready to discuss specific tools you've used, like Jira or Hubspot, and how they contributed to your success.
✨Tip Number 3
Highlight your experience in customer onboarding and relationship management. Prepare anecdotes that illustrate how you've effectively guided clients through transitions and ensured their satisfaction, as this is crucial for the Onboarding Specialist role.
✨Tip Number 4
Research the company culture and values of the organisation. Being able to articulate how your personal values align with theirs can make a significant impact during interviews, showing that you're not just a fit for the role but also for the team.
We think you need these skills to ace Onboarding Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management and customer onboarding, especially in a SaaS or technology-driven environment. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the onboarding process and your ability to manage multiple projects simultaneously. Mention any specific tools you are proficient in, like Jira or Hubspot, to align with their requirements.
Showcase Your Achievements: In both your CV and cover letter, include quantifiable achievements from previous roles. For example, mention how you successfully managed customer relationships or delivered projects on time, which will help illustrate your capabilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Onboarding Specialist role.
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Showcase Your Project Management Skills
As an Onboarding Specialist, you'll need to demonstrate your project management expertise. Be prepared to discuss specific projects you've managed, the tools you used (like Jira or Hubspot), and how you ensured timely delivery and customer satisfaction.
✨Emphasise Customer Relationship Management
Highlight your experience in managing customer relationships. Share examples of how you've successfully navigated challenges with clients and ensured a smooth onboarding process, showcasing your ability to be a calming influence.
✨Demonstrate Adaptability to Change
Since the role involves driving customer adoption of new technologies, be ready to discuss your experience with change management. Provide examples of how you've helped clients adapt to new systems and overcome resistance.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face during the onboarding process and how you would address them, ensuring you convey your proactive approach.
