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For Companies At a Glance
- Tasks: Manage AOG events and enhance customer communication for a premium aviation service.
- Company: Join a leading company in the aviation market focused on exceptional MRO services.
- Benefits: Enjoy a hybrid work model with flexibility and opportunities for travel.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction in aviation.
- Qualifications: Requires an apprenticeship or degree in aircraft engineering, plus relevant experience.
- Other info: Equal Opportunities employer; diverse applicants are encouraged to apply.
The MCC Controller will provide an improved customer experience by introducing a single point of contact for managing communications across the network, enhancing our client's AOG management and response, and strengthening the company's strategic position within the aviation market by offering a premium MRO service.
Operation
- Provide a bespoke solution to a customer's AOG occurrence.
- Produce AOG recovery plans detailing the recovery timeline, estimated serviceability date/time and allocated resources.
- Managing AOG events globally, providing support to ensure safe and efficient and effective recovery to minimise impact for customers.
- Maintaining a dynamic feedback loop to ensure timely, regular and accurate communication to all internal and external key stakeholders.
- Assist the operations manager with the daily operation of the MCC department and supporting the day-to-day operation.
- Have commercial awareness of the impact that decisions can have on the customer and the business as a whole.
Compliance
- Ensuring standard operating procedures are complied with and maintained through an AOG recovery.
- Maintain awareness of company Health & Safety policy and ensure that staff deployed under their control practice approved methods to minimise risk to personnel or equipment.
- Uphold the company's policy on the KYC and approved supplier.
Cost
- Recording of cost expenditure during the AOG recovery for invoicing to the customer.
- Raising purchase requisitions.
Procurement, Logistics and Administration
- Assisting with planning and booking of flights and transport.
- Assisting with the procurement of standard parts, C&E and tooling.
- Co-ordinate with internal business units and external suppliers, as deemed necessary, to support an AOG recovery.
Personal Attributes
- Good knowledge of Aircraft systems.
- Ability to work under pressure to react to operational requirements and time constraints.
- Flexibility and adaptability towards rapidly changing situations.
- Strong communication skills.
- Methodical approach towards planning and organising.
Operating Environment
The role is based in an office environment 3 days per week at Stansted HQ (initially) and remotely the remainder of the week. The normal working day is between 07:00 and 19:00 working a 455 shift pattern. 30 minutes is provided for lunch. The role may be required to travel to the AOG location to provide onsite management and support as required.
Qualification & Education:
- A recognised apprenticeship within the aircraft industry or similar, or Qualified Part 66 Licence with a minimum of 5 years experience, or University degree relevant to Aircraft Engineering or aviation management.
Experience and Knowledge
- Technical experience in aviation.
- Working understanding of the full AOG journey from start to finish in a commercial environment.
- Have a working knowledge of Aircraft Maintenance Production Planning.
- Experience of leading changes, and delivering productivity and operational improvement.
- Ability to build strong and effective relationships with internal and external stakeholders.
- Trustworthy with the ability to work under pressure.
MCC Controller employer: Forward Assist Recruitment
Contact Detail:
Forward Assist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MCC Controller
✨Tip Number 1
Familiarise yourself with the specific AOG processes and recovery plans used in the aviation industry. Understanding these will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the aviation sector, especially those who have experience in AOG management. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Stay updated on the latest trends and technologies in aircraft systems and maintenance. This knowledge can set you apart from other candidates and show that you're proactive about your professional development.
✨Tip Number 4
Prepare to discuss real-life scenarios where you've successfully managed pressure or resolved complex issues. Having concrete examples ready will showcase your problem-solving skills and adaptability, which are crucial for this role.
We think you need these skills to ace MCC Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aviation and AOG management. Emphasise your technical knowledge of aircraft systems and any previous roles that required strong communication skills.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the MCC Controller role. Discuss how your background aligns with the responsibilities outlined in the job description, particularly your ability to manage AOG events and maintain effective communication.
Showcase Your Problem-Solving Skills: Provide specific examples in your application of how you've successfully managed AOG situations in the past. Highlight your methodical approach to planning and organising, as well as your ability to work under pressure.
Highlight Compliance Awareness: Mention your understanding of standard operating procedures and health & safety policies in your application. This will demonstrate your commitment to maintaining compliance and minimising risks during AOG recoveries.
How to prepare for a job interview at Forward Assist Recruitment
✨Showcase Your Technical Knowledge
Make sure to highlight your understanding of aircraft systems and AOG processes during the interview. Be prepared to discuss specific experiences where you successfully managed AOG events or implemented recovery plans.
✨Demonstrate Strong Communication Skills
Since the role involves maintaining communication with various stakeholders, practice articulating your thoughts clearly. Use examples from past experiences where effective communication led to successful outcomes in high-pressure situations.
✨Exhibit Flexibility and Adaptability
The aviation industry can be unpredictable, so be ready to discuss how you've adapted to rapidly changing situations in previous roles. Share stories that illustrate your ability to remain calm and effective under pressure.
✨Understand the Business Impact
Show that you have commercial awareness by discussing how your decisions can affect both customers and the business. Prepare to give examples of how you've balanced operational needs with cost considerations in past roles.
