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- Tasks: Manage general liability claims from start to finish in a fast-paced environment.
- Company: Join Reserv, an innovative insurtech transforming claims with AI and automation.
- Benefits: Enjoy remote work flexibility, competitive holidays, and a generous health insurance package.
- Why this job: Be part of a dynamic team tackling real-world challenges in the insurance industry.
- Qualifications: 5+ years in liability claims; strong communication and organisational skills required.
- Other info: Diversity is valued here; we encourage applicants from all backgrounds to apply.
The predicted salary is between 36000 - 60000 £ per year.
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.
Who you are
- Highly motivated and growth-oriented. You’re excited by the prospect of building a tech-driven claims organisation.
- Passionate adjuster who cares about the customer and their experience.
- Empathetic. You exercise empathy and patience towards everyone you interact with.
- Sense of urgency - at all times. That does not mean working at all hours.
- Creative. You can find the right exit ramp for the resolution of the claim that is in the insured’s best interest.
- Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
- Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
- Anti-status quo. You don’t just wish things were done differently, you act on it.
- Communicative.
- And did we mention, you have a sense of humour. Claims are hard enough as it is.
What we need
- Ability to handle claims from ‘cradle to grave’.
- Attention to detail and the ability to provide quality interactions with stakeholders, clients and customers to the high standards required by our business.
- Strong organisational skills and the ability to prioritise your workload.
- Ability to work to system driven SLAs and workflows.
- Strong communication skills - both written and oral.
- Comfortable working in a fluid role in a fast-paced environment.
Requirements
- Minimum of 5 years of experience in general liability claims.
- A background working in a similar role or for an Insurer within a Liability Claims team or working within the Loss Adjusting/Legal field managing Liability claims.
- Experienced at managing your own caseload of EL/PL with a hands-on approach also within a technical capacity.
- Industry qualifications preferred or a desire to work towards.
- Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures.
- Curious and motivated by problem solving and questioning the status quo.
- Desire to engage in learning opportunities and continuous professional development.
- Willingness to travel for client and claims needs.
Benefits
- Generous health-insurance package with nationwide coverage.
- Pension plan with employer contributions.
- Competitive holiday/leave policy in addition to bank holidays.
- Industry Qualifications paid by us (after a qualifying period).
- Work from anywhere to facilitate your work-life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun.
- Apple laptop, large second monitor, and other quality-of-life equipment you may want.
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply.
General Liability Claims Adjuster, UK employer: Reserv
Contact Detail:
Reserv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Liability Claims Adjuster, UK
✨Tip Number 1
Familiarise yourself with the latest trends in insurtech and AI technology. Understanding how these innovations are transforming the claims process will not only impress us but also show your genuine interest in the role.
✨Tip Number 2
Highlight your experience in managing liability claims effectively. Be prepared to discuss specific cases where you demonstrated your problem-solving skills and ability to handle complex data, as this aligns closely with what we’re looking for.
✨Tip Number 3
Showcase your communication skills during any interactions. Since we value empathy and a sense of humour, be ready to share examples of how you've successfully navigated conflicts or challenging conversations in previous roles.
✨Tip Number 4
Demonstrate your adaptability and willingness to embrace change. We’re looking for someone who can thrive in a fast-paced environment, so share experiences that highlight your ability to adjust to new processes or technologies.
We think you need these skills to ace General Liability Claims Adjuster, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in general liability claims, particularly focusing on your ability to manage a caseload and your attention to detail. Use specific examples that demonstrate your skills and achievements in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the insurtech industry. Mention how your values align with Reserv's focus on innovation and customer experience. Be sure to include why you are excited about the opportunity to tackle long-standing challenges in claims.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully navigated conflicts or complex situations in past roles.
Highlight Your Problem-Solving Abilities: Demonstrate your curiosity and problem-solving skills by providing examples of how you've approached challenges in your previous positions. Discuss any innovative solutions you've implemented and how they benefited your team or clients.
How to prepare for a job interview at Reserv
✨Show Your Passion for Technology
Since Reserv is focused on tech-driven solutions, express your enthusiasm for using technology in claims management. Share examples of how you've leveraged technology in your previous roles to improve efficiency or customer experience.
✨Demonstrate Empathy and Communication Skills
As a claims adjuster, you'll need to interact with various stakeholders. Prepare to discuss how you handle difficult conversations and ensure that you communicate clearly and empathetically, especially when dealing with sensitive situations.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about specific claims scenarios during the interview. Think of examples where you've had to analyse complex data and make sound decisions. Highlight your creative approach to resolving conflicts and finding solutions.
✨Emphasise Your Organisational Skills
With the fast-paced environment at Reserv, it's crucial to showcase your ability to manage multiple claims effectively. Be ready to discuss your methods for prioritising tasks and ensuring quality interactions with clients and stakeholders.
