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- Tasks: Manage reservations, ensure seamless booking experiences, and oversee room inventory.
- Company: Aimbridge Hospitality EMEA connects people to amazing experiences with top hotel brands.
- Benefits: Enjoy hotel discounts, flexible pay access, staff meals, and leadership development opportunities.
- Why this job: Join a diverse team focused on exceptional guest experiences and personal growth.
- Qualifications: Strong communication, analytical skills, attention to detail, and a passion for hospitality required.
- Other info: Be part of an inclusive culture shaping the future of hospitality.
The predicted salary is between 28800 - 43200 £ per year.
Who are we? Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand. We are passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott, and more. Our diverse team and locations, combined with a 'people first' approach, make the Aimbridge experience unique.
What is in it for you? Joining Aimbridge offers industry-leading benefits, including:
- Training and leadership development opportunities
- Hotel discounts across our portfolio – staff rates and up to 50% off food, beverage, and spa services
- Wagestream – access up to 40% of your pay as it's earned, with automatic savings options for your financial wellbeing
- 24/7 access to our employee assistance program
- Staff meals on duty
A day in the life of… As a Hotel Reservations Agent, you will oversee the reservation process from start to finish, ensuring guests have a seamless booking experience. Your responsibilities include managing reservation systems, communicating with guests and hotel departments, and maintaining accurate reservation records. You will also manage room inventory and rates, supervise reservation staff, and ensure all reservations are properly documented.
What do we need from you? Extensive experience in developing and executing successful strategies. Excellent communication skills to interact effectively with stakeholders, team members, and guests, presenting complex information clearly. Strong analytical and problem-solving skills to identify issues and implement solutions, utilizing data for decision-making. Attention to detail to review reservations for accuracy, resolve issues, and analyze complex data. Industry experience to understand hotel challenges and opportunities, with knowledge of regulations and compliance. Most importantly, a passion for providing exceptional guest experiences and adhering to brand standards is essential.
At Aimbridge, we recognize that people are the heart of our business. As a global leader, we are committed to representing our diverse community and offering everyone 'A Place to Grow'. So, click apply today! We’d love to welcome you to our inclusive team shaping the future of hospitality.
Hotel Reservations Agent employer: Aimbridge
Contact Detail:
Aimbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reservations Agent
✨Tip Number 1
Familiarise yourself with the hotel reservation systems commonly used in the industry, such as Opera or Sabre. This knowledge will not only boost your confidence during interviews but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Brush up on your communication skills by practising how to clearly convey complex information. Role-playing scenarios with friends or family can help you articulate your thoughts effectively, which is crucial for interacting with guests and team members.
✨Tip Number 3
Research Aimbridge Hospitality and its brands to understand their values and guest experience philosophy. Tailoring your conversations and questions during the interview to reflect this knowledge will show your genuine interest in the company.
✨Tip Number 4
Prepare examples from your past experiences that highlight your problem-solving skills and attention to detail. Being able to share specific instances where you've successfully managed reservations or resolved issues will make you stand out as a candidate.
We think you need these skills to ace Hotel Reservations Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reservations or customer service. Use keywords from the job description, such as 'reservation systems', 'communication skills', and 'attention to detail' to catch the employer's eye.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences where you provided exceptional guest service or solved problems effectively.
Showcase Your Skills: In your application, emphasise your analytical and problem-solving skills. Provide examples of how you've used data to make decisions or improve processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Hotel Reservations Agent role.
How to prepare for a job interview at Aimbridge
✨Showcase Your Communication Skills
As a Hotel Reservations Agent, effective communication is key. Be prepared to demonstrate your ability to convey complex information clearly and concisely. Practice answering questions in a way that highlights your experience in interacting with guests and team members.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role. During the interview, provide examples of how you've successfully managed reservations or resolved issues by being meticulous. This will show your potential employer that you can maintain accuracy in a fast-paced environment.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you overcame them. Use data-driven examples to illustrate your analytical skills and decision-making process, as these are essential for managing reservations effectively.
✨Express Your Passion for Guest Experiences
Aimbridge values a passion for providing exceptional guest experiences. Share stories that reflect your commitment to customer service and how you've gone above and beyond to ensure guest satisfaction in past positions.
