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For Companies At a Glance
- Tasks: Become a Customer Advisor, helping customers with home improvement projects and providing excellent service.
- Company: Join B&Q, a leading home improvement retailer dedicated to making homes better for everyone.
- Benefits: Enjoy a competitive salary, generous holiday, shopping discounts, and wellness benefits.
- Why this job: Be part of a diverse team that values your contributions and supports your growth.
- Qualifications: Friendly, eager to learn, and passionate about home improvement; teamwork and flexibility are key.
- Other info: Part-time role with shifts available Monday to Friday, 5pm to 11pm.
Overview
Customer Advisor
Full time – 36.75 hours per week
Fixed Term Contract till Feb.
Shifts available Monday – Sunday, 7.00am – 10.00pm
UK Notional hourly rate £ 13.52 per hour (Inclusive of an £0.81per hour, store specific location allowance)
B&Q Yeading
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What\’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Knowing the ins and outs of home improvement can help you connect with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Showcase your customer service skills in your interactions. Whether it's through networking or casual conversations, highlight your friendly and outgoing nature to make a lasting impression.
✨Tip Number 3
Be prepared to discuss your flexibility and willingness to work varied shifts. Since the role requires evening and weekend availability, emphasising your adaptability can set you apart from other candidates.
✨Tip Number 4
Engage with B&Q's community initiatives or diversity programmes. Showing your interest in their commitment to inclusion can resonate well with the hiring team and demonstrate your alignment with their values.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Customer Advisor.
Craft a Personal Statement: Write a personal statement that showcases your passion for home improvement and customer service. Use specific examples from your past experiences to demonstrate your eagerness to help others and your ability to work in a team.
Highlight Relevant Skills: Make sure to emphasise your friendly and outgoing nature, as well as your willingness to learn new technologies. Mention any previous experience in retail or customer service that showcases your ability to provide excellent service.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at B&Q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area, as it aligns perfectly with the role of a Customer Advisor.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Highlight situations where you went above and beyond to help customers, as this is crucial for the role and will show that you understand the importance of customer satisfaction.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this position, think of instances where you've successfully collaborated with others. Be prepared to discuss how you contribute to a positive team environment and how you handle challenges within a team setting.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and the specifics of the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
