Customer Service Manager

Job Description: Nutreco, a member of the SHV family, is committed to \’Feeding the Future\’ through sustainable and innovative practices. Nutreco operates through two main business lines: Skretting , a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future, and Trouw Nutrition , which specializes in animal nutrition, advancing livestock health and productivity with cutting-edge solutions. We are seeking a Customer Service Manager responsible for leading a team of customer service representatives, ensuring effective service delivery to internal and external customers. The role involves handling customer complaints and escalations, maintaining a positive, productive service environment, fostering a customer-focused culture, and working to improve employee engagement. About the Role: Sales and Support: Prepare tenders and quotations; liaise with Sales, Purchasing, and Finance departments. Re-negotiate contracts regarding price, specifications, and delivery to maintain customer relationships and meet business requirements. Resolving Customer Issues: KPI’s, Continuous Improvement & Optimization: Establish, monitor, and refine service KPIs such as OTIF, NPS, DSO, Order & Invoice Accuracy, OD, PO, OE; analyze bottlenecks and improve processes. Develop customer-centric service solutions and initiatives. Commercial Administration & Data Management: Manage billing, recalculations, and data archiving in accordance with company guidelines. Leadership & Direction: Provide leadership through setting objectives, performance reviews, and ongoing feedback. Customer Relationship & Account Management: Develop plans for complex customer accounts, build relationships with decision-makers, and facilitate effective communication. Operational Compliance: Monitor and review team performance to ensure compliance with organizational policies and regulations. CRM Data Oversight: Oversee CRM system implementation and maintenance; identify opportunities for system improvements. Key Skills & Qualifications: Management experience in Customer Service, Sales, or Logistics. Why You Will Love Working with Us: Global benefits including a full-time position, competitive package, and growth opportunities within Nutreco and the SHV group. About Trouw Nutrition: Leading provider of innovative feed solutions, operating in 25 countries with around 5000 employees, dedicated to \’Feeding the Future.\’ Equal Opportunity Employer: We consider all applicants without regard to race, color, religion, sex, national origin, or other protected statuses. Please inform us if accommodations are needed during the recruitment process. #J-18808-Ljbffr