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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and resolve issues.
- Company: Nutreco is a global leader in sustainable aquafeed and animal nutrition.
- Benefits: Enjoy a competitive salary, full-time role, and growth opportunities.
- Why this job: Join a mission-driven company focused on innovation and sustainability.
- Qualifications: Management experience in Customer Service, Sales, or Logistics required.
- Other info: We are an equal opportunity employer committed to inclusivity.
The predicted salary is between 28800 - 48000 £ per year.
Job Description:
Nutreco, a member of the SHV family, is committed to \’Feeding the Future\’ through sustainable and innovative practices. Nutreco operates through two main business lines: Skretting, a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future, and Trouw Nutrition, which specializes in animal nutrition, advancing livestock health and productivity with cutting-edge solutions.
We are seeking a Customer Service Manager responsible for leading a team of customer service representatives, ensuring effective service delivery to internal and external customers. The role involves handling customer complaints and escalations, maintaining a positive, productive service environment, fostering a customer-focused culture, and working to improve employee engagement.
About the Role:
Sales and Support:
- Prepare tenders and quotations; liaise with Sales, Purchasing, and Finance departments.
- Re-negotiate contracts regarding price, specifications, and delivery to maintain customer relationships and meet business requirements.
Resolving Customer Issues:
KPI’s, Continuous Improvement & Optimization:
- Establish, monitor, and refine service KPIs such as OTIF, NPS, DSO, Order & Invoice Accuracy, OD, PO, OE; analyze bottlenecks and improve processes.
- Develop customer-centric service solutions and initiatives.
Commercial Administration & Data Management:
- Manage billing, recalculations, and data archiving in accordance with company guidelines.
Leadership & Direction:
- Provide leadership through setting objectives, performance reviews, and ongoing feedback.
Customer Relationship & Account Management:
- Develop plans for complex customer accounts, build relationships with decision-makers, and facilitate effective communication.
Operational Compliance:
- Monitor and review team performance to ensure compliance with organizational policies and regulations.
CRM Data Oversight:
- Oversee CRM system implementation and maintenance; identify opportunities for system improvements.
Key Skills & Qualifications:
- Management experience in Customer Service, Sales, or Logistics.
Why You Will Love Working with Us:
- Global benefits including a full-time position, competitive package, and growth opportunities within Nutreco and the SHV group.
About Trouw Nutrition:
Leading provider of innovative feed solutions, operating in 25 countries with around 5000 employees, dedicated to \’Feeding the Future.\’
Equal Opportunity Employer:
We consider all applicants without regard to race, color, religion, sex, national origin, or other protected statuses. Please inform us if accommodations are needed during the recruitment process.
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Customer Service Manager employer: Trouw Nutrition
Contact Detail:
Trouw Nutrition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with Nutreco's mission of 'Feeding the Future'. Understanding their commitment to sustainability and innovation will help you align your responses during interviews, showcasing how your values match theirs.
✨Tip Number 2
Highlight your experience in managing customer service teams. Be ready to discuss specific examples of how you've improved service delivery or resolved complex customer issues, as this will demonstrate your capability for the role.
✨Tip Number 3
Prepare to discuss key performance indicators (KPIs) relevant to customer service. Being able to talk about how you've established, monitored, and refined KPIs in previous roles will show your analytical skills and focus on continuous improvement.
✨Tip Number 4
Research the CRM systems that Nutreco uses or might be using. Familiarity with these systems can give you an edge, as you can discuss how you would oversee their implementation and identify opportunities for improvements.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service management, sales, and logistics. Use specific examples that demonstrate your leadership skills and ability to handle customer complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Nutreco's mission to 'Feed the Future'. Mention how your skills align with their goals and how you can contribute to fostering a customer-focused culture.
Highlight Key Achievements: In your application, emphasise any key performance indicators (KPIs) you've successfully managed in previous roles. Discuss how you've improved processes or customer satisfaction in past positions to demonstrate your capability.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Manager role.
How to prepare for a job interview at Trouw Nutrition
✨Understand the Company Values
Before your interview, take some time to research Nutreco and its commitment to sustainable practices. Familiarise yourself with their mission of 'Feeding the Future' and think about how your values align with theirs.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding customer complaints and escalations. Think of specific scenarios where you turned a negative customer experience into a positive one.
✨Highlight Your Data Management Experience
Since the role involves managing billing and data archiving, be ready to discuss your experience with CRM systems and how you've used data to improve customer service processes in previous roles.
