Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Service Team to ensure top-notch customer service and efficient vehicle handling.
- Company: Join Porsche Retail Group, a leader in luxury automotive experiences with a commitment to excellence.
- Benefits: Enjoy a competitive salary, monthly bonuses, generous holiday, and perks like discounted products and services.
- Why this job: Be part of an iconic brand, enhance your skills, and contribute to a culture of innovation and diversity.
- Qualifications: Must have recent automotive dealership experience and excellent communication skills.
- Other info: Fixed hours, no shifts, and a fantastic work environment with on-site amenities.
The predicted salary is between 36000 - 54000 £ per year.
Porsche Retail Group (PRG) have an excellent opportunity for a Service Team Manager to work for one of the world’s most iconic brands and join Porsche Centre Reading. Please note: To apply for this role, you must have recent automotive dealership experience as a Senior Service Advisor or Manager.
Reporting to the Aftersales Manager, as the Service Team Manager, you will oversee the Service Advisor and Service Quality team, to ensure excellent customer service and efficient handling of vehicle service and repair appointments. In this role, you will be the key liaison between our customers and the workshop, managing workflows and the customer journey from the initial booking through to the vehicle return. You will ensure all service activities are coordinated efficiently between customers and the service team, contributing to workshop productivity, customer retention and the overall success of the Aftersales Department.
Responsibilities:
- Supervise and support the Service Team, monitoring performance and providing coaching and training as needed
- Liaise with the workshop/technicians to ensure work is prioritised and service/repair booking time frames are met
- Monitor progress of repair jobs and proactively manage delays
- Identify opportunities to improve workshops and customer touchpoints, working with the Aftersales Manager to enhance operational efficiency and profitability
- Act as the first point of contact for technical customer issues or customer complaints, ensuring efficient resolution
- Maximise service marketing campaigns
Minimum Qualifications:
- Valid full Driver’s License
- Proven experience in service reception or customer service management
- Experience in a high value retail brand, understanding the expectations and standards required in delivering exceptional customer service
- Excellent knowledge/understanding of the motor industry
- Excellent verbal and written communication skills
- Proven track record of achieving operational targets.
Desirable:
- Basic vehicle repair knowledge
- Knowledge of automotive or technical service processes
- Familiarity with service management software (e.g. Kerridge, CDK)
In return, we offer:
- Basic Salary up to £45,000 per annum, depending on experience
- Monthly bonus payments OTE of 35% of basic salary per annum
- A tax efficient VW Group Vehicle
- Option of a second VW Group Vehicle at a preferential leasing rate
- 33 days holiday, with extra days for long service
- Fixed hours each week - no shift patterns. Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm.
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program - support and advice on issues impacting your wellbeing
- Dedicated mental health champions
- Employee representative body - your voice at work
Centre: Porsche Centre Reading, the very first Destination Porsche centre in the UK, right next to the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members.
Company: Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
How to Apply:
Please note that eRecruitSmart is advertising the role of Service Team Manager on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must live in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you.
Service Team Manager employer: Porsche Retail
Contact Detail:
Porsche Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Manager
✨Tip Number 1
Make sure to highlight your recent automotive dealership experience during any conversations or interviews. This is a key requirement for the Service Team Manager role, so be prepared to discuss specific examples of your previous work as a Senior Service Advisor or Manager.
✨Tip Number 2
Familiarise yourself with Porsche's brand values and customer service standards. Understanding what makes Porsche unique will help you align your approach to customer service with their expectations, which can set you apart from other candidates.
✨Tip Number 3
Network within the automotive industry, especially with professionals who have experience in high-value retail brands. Building connections can provide you with insights into the company culture and may even lead to referrals that could boost your application.
✨Tip Number 4
Prepare to discuss how you've successfully managed teams and improved operational efficiency in your previous roles. Be ready to share specific metrics or outcomes that demonstrate your ability to enhance productivity and customer satisfaction.
We think you need these skills to ace Service Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your recent automotive dealership experience, particularly in roles like Senior Service Advisor or Manager. Emphasise your achievements in customer service and operational targets to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of Porsche's brand values. Mention specific examples of how you've improved customer service or operational efficiency in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to service management, customer relations, and team supervision. Include any experience with service management software, as this is a desirable qualification for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Team Manager.
How to prepare for a job interview at Porsche Retail
✨Showcase Your Automotive Experience
Make sure to highlight your recent experience in the automotive dealership sector, especially if you've worked as a Senior Service Advisor or Manager. Be prepared to discuss specific examples of how you've managed service teams and improved customer satisfaction.
✨Demonstrate Leadership Skills
As a Service Team Manager, you'll be supervising and supporting a team. Share instances where you've successfully coached or trained team members, and how you’ve handled performance monitoring and improvement.
✨Prepare for Technical Questions
Expect questions related to technical customer issues and service processes. Brush up on basic vehicle repair knowledge and be ready to discuss how you would resolve common customer complaints efficiently.
✨Understand the Company Culture
Familiarise yourself with Porsche Retail Group's commitment to diversity and innovation. Be ready to discuss how you can contribute to an inclusive culture and enhance operational efficiency within the team.
