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- Tasks: Support Loss Adjusters by guiding customers through the claims process and solving daily challenges.
- Company: Join Sedgwick, a leading company recognised for its caring culture and commitment to employee growth.
- Benefits: Enjoy flexible working, competitive salary, private healthcare, and 25 days holiday plus bank holidays.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive team environment.
- Qualifications: Experience in managing property claims and excellent communication skills are essential.
- Other info: Comprehensive training and opportunities for professional development await you from day one.
The predicted salary is between 30000 - 42000 £ per year.
By joining Sedgwick, you will be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
The Claims Technician (known internally as Adjusting Executive) is a technical assistant role, designed to support the Loss Adjuster throughout the handling of the claims. You will be the first point of contact, guiding customers through the claims process. Each day brings a new puzzle: deciphering details, recommending settlements, and collaborating with contractors to get things fixed. The role requires both empathy and initiative – clear communication helps customers feel supported, while independent thinking keeps claims moving forward.
Imagine being the calming voice after a homeowner discovers water flowing into their property following floods. You will explain complex details to relieved claimants and have contractors praising your organisational skills. It’s a chance to make a real difference in people’s lives, one steady step at a time.
Whether working from home or in our bright, collaborative office, you will be part of a supportive team. We offer comprehensive training to develop your skills, and the chance to earn a prestigious industry qualification (Chartered Institute of Loss Adjusters' Cert CILA). It’s a perfect fit for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast-paced environment.
The skills you will have when you apply:
- Experience in managing property claims: Previous experience in a claims environment is essential.
- Excellent communication skills: You will speak with and write to policyholders, insurers, contractors, and more. You will explain complex details clearly, and negotiate fair settlements for all.
- Conscientious and hard-working in order to achieve the required results, as well as being flexible and adaptable during times of high volumes.
The skills that will be developed once working:
- Comprehensive Training: You will receive all the Sedgwick-specific training needed to excel in your role.
- Professional Development: We are committed to helping you work towards the Chartered Institute of Loss Adjusters' Cert CILA qualification.
What we will give you for this role:
- Competitive salary taking into account skills, experience and qualifications.
- A Self Invested Personal Pension Scheme (SIPP).
- Holiday allowance of 25 days plus bank holidays.
- Flexible working from our office or your home.
- Private healthcare plan (including pre-existing conditions).
- Life assurance.
- Employee assistance programme for employee wellbeing.
- Group Income Protection.
- Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications.
- Discounts on various products and services.
This isn’t just a position; it’s a pivotal role in shaping our industry. At Sedgwick, not only will you be working behind the scenes for some of the UK’s most trusted insurance brands helping to resolve millions of claims every year, you will also be an architect of tomorrow’s insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.
You will join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn’t just a job; it’s an opportunity to shape the future of insurance.
Next steps for you:
Think we’d be a great match? Apply now – we want to hear from you. If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between. Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
Claims Technician - Manchester/Liverpool employer: Sedgwick
Contact Detail:
Sedgwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Technician - Manchester/Liverpool
✨Tip Number 1
Familiarise yourself with the claims process and common issues faced by claimants. Understanding the typical challenges will help you communicate effectively and show your empathy during interviews.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in claims. Attend relevant events or join online forums to gain insights and potentially get referrals for the Claims Technician role.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've demonstrated problem-solving skills and effective communication. This role requires a calm approach, so showcasing your ability to handle stressful situations will be beneficial.
✨Tip Number 4
Research Sedgwick's company culture and values. Being able to articulate how your personal values align with theirs can set you apart during the interview process and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Claims Technician - Manchester/Liverpool
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Claims Technician. Familiarise yourself with the claims process and the skills required, such as excellent communication and problem-solving abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in managing property claims and any previous roles in a claims environment. Use specific examples that demonstrate your communication skills and ability to handle complex situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the role. Mention how your skills align with the job requirements and express your enthusiasm for joining Sedgwick's supportive team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Sedgwick
✨Understand the Role
Before your interview, make sure you thoroughly understand the role of a Claims Technician. Familiarise yourself with the claims process and the specific responsibilities mentioned in the job description. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Communication Skills
As a Claims Technician, excellent communication is key. Prepare examples from your past experiences where you effectively communicated complex information to clients or colleagues. This will highlight your ability to explain details clearly and negotiate settlements, which are crucial for this role.
✨Demonstrate Empathy and Problem-Solving
The role requires both empathy and initiative. Be ready to discuss situations where you had to show understanding towards clients in distress and how you approached problem-solving. This will illustrate your capability to be the calming voice that claimants rely on during tough times.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your enthusiasm for the role and the company. Ask about the training opportunities, team dynamics, or how success is measured in the position. This not only gives you valuable insights but also demonstrates your proactive approach.
