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- Tasks: Support users migrating to our new E-Learning Platform and troubleshoot issues.
- Company: Judicium Education keeps schools safe with trusted professional services and values innovation.
- Benefits: Enjoy hybrid working, 28 days holiday, free life assurance, and a supportive work culture.
- Why this job: Join a passionate team dedicated to transforming lives and fostering inclusivity in education.
- Qualifications: Experience in admin roles, strong customer service skills, and knowledge of E-Learning platforms preferred.
- Other info: This is a six-month fixed-term contract based in London.
The predicted salary is between 30000 - 42000 £ per year.
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Location: London
Employment Type: Fixed Term Contract
About Us:
Judicium Education exists to keep schools and trusts safe by providing trusted professional services that focus on quality, reliability, and scale. We believe in the power of our people and encourage self-driven innovation. We work with you to drive your career development, providing you with learning opportunities and great specialist support.
As part of our service offering, Judicium Education provides an impressive number of popular online training courses specifically designed to meet the needs of schools, all delivered via our E-Learning platform. We have recently migrated over to a new e-learning platform, and as part of this, we have the requirement for a Digital Support Assistant to join us on a six-month Fixed Term Contract, to provide critical customer service and support for our customers and clients.
About the Role:
The Digital Support Assistant will be responsible for providing customer assistance and support to users migrating over to our new E-Learning Platform. They will provide critical support to our clients to troubleshoot time-sensitive issues or queries, resolve user problems, and escalate complex issues as necessary. The role involves proactive monitoring of systems, maintaining documentation, and collaborating with other teams to ensure seamless digital operations.
Day-to-day responsibilities include:
- Monitor our inbound email inbox and ticketing system, supporting users to address enquiries and resolving issues related to our new E-Learning Platform post-migration.
- Utilise problem-solving skills to troubleshoot problems such as password resets and access issues, as well as supporting users utilising the system effectively.
- Support with the delivery of communication to clients surrounding any system changes and what that means for them.
- Develop and maintain a comprehensive knowledge base and documentation of FAQs, common issues, resolutions, and troubleshooting steps to facilitate efficient support delivery and knowledge sharing.
- Collaborate with internal stakeholders to address or escalate any wider issues.
- Assist with ad-hoc reporting and data-sorting requests.
About You:
Some prior experience or success in an administrative role, ideally working with a Learning Management System, E-Learning platform or similar. A strong customer service mindset and skills. Effective problem-solving skills with the ability to use initiative to triage, investigate, and resolve customer issues autonomously. The ability to communicate professionally, both verbally and in writing. Pro-active, with the ability to pre-emptively troubleshoot and spot trends. Knowledge of Excel and Microsoft Office Suite. Knowledge of E-Learning or LMS systems would be advantageous. Knowledge or experience working with a CRM would be advantageous, though not essential.
What We Offer:
Hybrid working, with collaboration being one of our values, we expect regular presence in our well-situated London Cannon Street office to connect with our teams in person. 28 days holiday (pro-rata for this fixed-term contract). From day 1, free life assurance covering up to x4 your salary. Employee and Employer Pension contributions after 3 months service. People are at the heart of what we do. It’s our aim to create an environment and employee experience, which inspires and encourages our people to do their best work. We spend a significant portion of our lives at work, and we believe it’s really important to make this as enjoyable as possible. We’re passionate about promoting a culture of openness, fairness, and inclusivity, we want everyone to have personal dignity at work and be empowered, so you can be your best, true authentic self each and every day. By joining Judicium and the wider Supporting Education Group, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.
Digital Support Assistant (Fixed Term Contract) employer: Judicium
Contact Detail:
Judicium Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Support Assistant (Fixed Term Contract)
✨Tip Number 1
Familiarise yourself with the E-Learning platform and any Learning Management Systems (LMS) you can find. Understanding how these systems work will give you a significant edge during interviews, as you'll be able to discuss your insights and experiences confidently.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in the role. Think about how you would handle issues like password resets or access problems, as demonstrating your problem-solving abilities will impress the hiring team.
✨Tip Number 3
Network with current or former employees of Judicium Education on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Digital Support Assistant role, which can help you tailor your approach.
✨Tip Number 4
Prepare questions to ask during the interview that show your interest in the company's mission and values. This could include inquiries about their approach to customer support or how they foster innovation within the team, demonstrating that you're aligned with their goals.
We think you need these skills to ace Digital Support Assistant (Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administrative roles or with E-Learning platforms. Emphasise any customer service skills and problem-solving abilities that align with the responsibilities of the Digital Support Assistant.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to troubleshoot issues and provide excellent customer support, as well as your familiarity with digital platforms.
Highlight Relevant Skills: In your application, clearly outline your skills related to Microsoft Office, Excel, and any experience with Learning Management Systems or CRM tools. This will show that you have the technical know-how required for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Digital Support Assistant role.
How to prepare for a job interview at Judicium
✨Show Your Customer Service Skills
As a Digital Support Assistant, you'll be dealing with users who may be frustrated or confused. Highlight your previous customer service experience and provide examples of how you've successfully resolved issues in the past.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've had to troubleshoot problems. Be ready to explain your thought process and how you approached resolving those issues, especially in a digital context.
✨Familiarise Yourself with E-Learning Platforms
Since the role involves supporting a new E-Learning platform, do some research on common LMS features and challenges. Showing that you understand the basics will impress the interviewers and demonstrate your proactive approach.
✨Communicate Clearly and Professionally
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. This will help you convey your ideas effectively during the interview.
