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- Tasks: Manage front desk activities, including check-ins, check-outs, and guest inquiries.
- Company: Sofitel Riyadh blends French elegance with Saudi warmth for a luxurious experience.
- Benefits: Enjoy exclusive sector-specific perks and opportunities for personal growth.
- Why this job: Join a caring team where hospitality is a heartfelt profession, creating memorable experiences.
- Qualifications: Strong communication skills in English and Arabic; 2 years of guest relations experience preferred.
- Other info: We value diversity and aim to promote a multicultural work environment.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth. The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, join us and become a Heartist.
Job Description
To manage all activities relevant to the Front Desk such as the reception, check in/out, cashiering, foreign exchange and assisting guests with inquiries.
- Register and room all guest arrivals according to established procedures.
- Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system.
- Maintain cashier float and ensure accurate daily report of all money received.
- Cash hotel guests’ personal and assist with currency exchange.
- Keep abreast of all modifications to accounting policies and procedures.
- Attend to guests’ request of using the service of safety box at all times.
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs.
- Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if unable to assist.
- Ensure that the guests depart the hotel with a positive impression of hotel service.
- Perform the audit balances and prepare all reports for audit in an orderly fashion.
- When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals.
- Maintain comprehensive knowledge of standard reservation procedures.
- Maintain exemplary department standards of behavior and appearance and attitude.
- Ensure front desk work area is kept clean and in an orderly state at all times.
- Is fully aware of the Credit policy.
- Adhere to OH&S policies and procedures.
- Perform related duties and special projects assigned.
Qualifications
- Strong written and verbal communication skills in English and Arabic.
- Able to develop rapport with and gain support from colleagues and management staff.
- Ability to work cohesively with co-workers as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Ability to promote positive relations with all guests and patrons.
- Able to exercise good judgment with difficult guests.
- Understanding and ability to work in a multi-cultural environment.
- Minimum 2 years Guest Relations experience preferably in a four or five star hotel.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Front Office Agent (Saudi Nationality) employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Agent (Saudi Nationality)
✨Tip Number 1
Familiarise yourself with the Sofitel brand and its values. Understanding their commitment to luxury and personalised service will help you align your approach during interviews and discussions.
✨Tip Number 2
Brush up on your knowledge of hotel management systems and front desk operations. Being able to discuss specific software or procedures can demonstrate your readiness for the role.
✨Tip Number 3
Prepare to showcase your customer service skills through examples from your previous experience. Think of situations where you turned a negative guest experience into a positive one.
✨Tip Number 4
Network with current or former employees of Sofitel Riyadh. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Front Office Agent (Saudi Nationality)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front Office Agent. Familiarise yourself with the key roles mentioned in the job description, such as managing guest check-ins and handling inquiries.
Tailor Your CV: Highlight your relevant experience in guest relations, especially if you've worked in a four or five-star hotel. Emphasise your communication skills in both English and Arabic, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the Sofitel brand. Mention how your personal attributes align with their commitment to providing exceptional service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application demonstrates attention to detail, which is essential in the hospitality industry.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Communication Skills
As a Front Office Agent, strong communication skills are essential. Be prepared to demonstrate your proficiency in both English and Arabic during the interview. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to interact with guests effectively.
✨Emphasise Teamwork
The role requires working cohesively with colleagues. Share examples from your past experiences where you successfully collaborated with a team. Highlight how you contributed to a positive work environment and how you can bring that same spirit to the Sofitel Riyadh.
✨Demonstrate Problem-Solving Abilities
You may encounter difficult guests or unexpected situations. Prepare to discuss scenarios where you effectively resolved issues or complaints. This will showcase your ability to remain calm under pressure and exercise good judgment, which is crucial for this position.
✨Familiarise Yourself with Hotel Policies
Understanding the hotel's policies and procedures, especially regarding guest relations and safety, is vital. Research the Sofitel Riyadh's specific practices and be ready to discuss how you would adhere to these standards while providing exceptional service.
