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- Tasks: Lead and motivate a team of drivers in a dynamic depot environment.
- Company: Join GTR, a leading railway company focused on safety and customer service.
- Benefits: Enjoy free travel, generous leave, and a fantastic benefits package.
- Why this job: Be part of a vibrant culture that values diversity and employee engagement.
- Qualifications: Strong leadership and communication skills are essential; experience in management is a plus.
- Other info: We encourage applications from diverse backgrounds, especially women and ethnic minorities.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Driver Manager role at GTR (Govia Thameslink Railway). GTR is seeking a Driver Manager based at our Horsham Thameslink Driver Depot. Are you an energetic, passionate, and experienced leader capable of motivating a team of drivers in a busy depot environment? This role involves leading and managing a designated group of drivers to ensure high performance aligned with GTR's standards in safety, performance, and customer service.
You will be a visible, people-focused manager responsible for driving employee engagement and managing performance reviews, briefings, welfare, disciplinary actions, grievances, and addressing poor performance. You will also be tasked with implementing customer service standards to enhance the professional culture of drivers across GTR, developing a first-class customer service environment, and improving the onboard experience to increase customer satisfaction and repeat business. The role includes driving team performance through engagement and managing attendance, grievances, and disciplinary procedures fairly and effectively.
Skills required:
- Strong people leadership skills
- Excellent interpersonal skills with the ability to inspire teams
- Ability to develop and maintain professional relationships with Trade Union Representatives
- Effective oral and written communication skills
We value diversity and are particularly encouraging women and individuals from Black, Asian, and Minority Ethnic communities to apply.
In return, we offer:
- Final salary pension scheme
- Free travel on GTR services and sister groups for you and your family
- 75% off travel on other train operating companies for you and your family
- 25 days' annual leave plus bank holidays
- Discounted Oyster Card
- Family-friendly policies including maternity, paternity, and adoption leave, as well as shared parental leave
- StarHub benefits package with retail, health, travel, and leisure discounts
Closing date: Friday, 9th May 2025 at 23:44.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Travel Arrangements and Truck Transportation
Driver Manager (2883) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Manager (2883)
✨Tip Number 1
Familiarise yourself with GTR's values and mission. Understanding their commitment to safety, performance, and customer service will help you align your leadership style with their expectations during the interview.
✨Tip Number 2
Prepare examples of how you've successfully managed teams in high-pressure environments. Highlight your ability to inspire and engage drivers, as this is crucial for the Driver Manager role.
✨Tip Number 3
Research current trends in customer service within the transport industry. Being able to discuss innovative ideas for enhancing the onboard experience will demonstrate your proactive approach to improving customer satisfaction.
✨Tip Number 4
Network with current or former employees of GTR if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Driver Manager (2883)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Driver Manager position at GTR. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Highlight your leadership experience and interpersonal skills in your CV. Use specific examples that demonstrate your ability to motivate teams and manage performance effectively, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention how your values align with GTR's commitment to safety, performance, and customer service, and provide examples of how you've successfully led teams in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are essential qualities for a Driver Manager.
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Show Your Leadership Skills
As a Driver Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you engage with your team members.
✨Understand GTR's Values
Familiarise yourself with GTR's commitment to safety, performance, and customer service. Be ready to discuss how you can align your management approach with these values and enhance the professional culture within the team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding performance reviews and disciplinary actions. Think of specific scenarios where you've had to address poor performance or manage grievances effectively.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you maintain professional relationships with Trade Union Representatives and how you ensure clear communication within your team. Share examples of successful interactions you've had in previous roles.
