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For Companies At a Glance
- Tasks: Engage customers and showcase Samsung products while providing exceptional service.
- Company: Join Partner Retail Services at the Samsung Experience Store in Stratford.
- Benefits: Enjoy employee discounts, monthly bonuses, and well-being tools.
- Why this job: Be part of a tech-savvy team that values growth and customer satisfaction.
- Qualifications: Passion for technology and excellent interpersonal skills are essential.
- Other info: Opportunities for training and career advancement in a dynamic retail environment.
Location: Samsung Experience Store, Stratford
Hours: 18HR
Pay: Standard - £13.21ph, Enhanced opportunity - £15.21ph, Bonus Potential - 20%
Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so, we have an exciting opportunity for you at the Samsung Experience Store in Stratford.
Role Summary
As a Retail Assistant, you will play a vital role in delivering the goals of PRS& Samsung by embodying the brand’s ethos and providing inspirational customer service. Your main focus will be on enriching customers’ connected lives through unrivalled interactions, introducing them to Samsung’s products and services.
Core Responsibilities
- Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
- Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
- Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
- L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
- Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
- Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
- Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Skills And Experience
- Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
- Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
- Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances.
- Love for Tech: You’re not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends.
- Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
Why join us?
At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product and customer journey.
What We Can Offer You
- Samsung Employee Discount Portal
- Birthday Holiday
- Perks and Rewards (Discounts across multiple retailers)
- Monthly Bonus Potential
- Well-being Tools and Platform
- Mental Health First Aid Access
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
- Annual partnership with National Charities
- Celebrations of Awareness Days and Religious Holidays
Seniority level: Entry level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Retail
Retail Assistant - Samsung Experience Store employer: Partner Retail Services (PRS&)
Contact Detail:
Partner Retail Services (PRS&) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Samsung Experience Store
✨Tip Number 1
Familiarise yourself with Samsung's latest products and technologies. Being knowledgeable about their offerings will not only help you connect with customers but also demonstrate your genuine passion for tech during the interview.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family as if they were customers. This will help you refine your ability to provide exceptional service, which is crucial for the Retail Assistant role.
✨Tip Number 3
Showcase your adaptability by preparing examples of how you've thrived in fast-paced environments. This will highlight your ability to handle the dynamic nature of retail, which is a key aspect of the job.
✨Tip Number 4
Network with current or former employees of PRS& or Samsung. They can provide valuable insights into the company culture and expectations, giving you an edge in your application process.
We think you need these skills to ace Retail Assistant - Samsung Experience Store
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Retail Assistant role. Emphasise your customer service experience, tech-savviness, and any previous retail roles to show you’re a great fit.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and people. Mention specific Samsung products you love and how you can enhance customer experiences in the store. Personalise it to reflect your enthusiasm for the brand.
Highlight Relevant Skills: In your application, focus on skills such as adaptability, interpersonal communication, and a love for technology. Use examples from past experiences to demonstrate how these skills have helped you succeed in similar roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a retail environment.
How to prepare for a job interview at Partner Retail Services (PRS&)
✨Show Your Passion for Technology
Make sure to express your genuine love for technology during the interview. Share examples of how you've engaged with tech products in the past, and be ready to discuss the latest Samsung innovations. This will demonstrate that you're not just a candidate, but someone who truly connects with the brand.
✨Emphasise Customer Service Skills
As a Retail Assistant, exceptional customer service is key. Prepare to share specific instances where you've gone above and beyond for customers. Highlight your interpersonal skills and how you build relationships, as this aligns perfectly with the role's focus on enriching customer experiences.
✨Demonstrate Adaptability
Retail environments can be fast-paced and ever-changing. Be ready to discuss how you've successfully adapted to new situations or challenges in previous roles. This will show that you can thrive in a dynamic setting, which is crucial for the Samsung Experience Store.
✨Stay Updated on Samsung Products
Before the interview, take some time to research the latest Samsung products and services. Being knowledgeable about their offerings will not only impress your interviewers but also allow you to answer questions confidently and engage in meaningful discussions about how you can assist customers.
