Omnichannel Marketing Program Manager - Maternity Cover

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). We are guided by our five core values, that shape the way we work, every day: Improve Care, Deliver Results, Grow Together, Own It and Do What’s Right.

At Convatec, we’re transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We’re aiming for nothing short of excellence. Join us on our journey to #ForeverCaring as an Omnichannel Marketing Program Manager and you’ll do the same.

About the role: The role is part of the global marketing and sales centre of excellence, a team of c. 55 people who work across digital, brand, capability, insights and sales to deliver process, tools and training to upskill marketers and sales within the organization. The objective of this role is to deliver projects that are part of the omnichannel program which covers improvements to our website, our email platform, data and insights with a view to improving our customer experiences to reduce friction.

Your Key duties and responsibilities:

• Omnichannel planning lead, leading the planning process for 2026, which includes managing complex stakeholders from Business units to digital services to sales and marketing.
• Being the scrum master for pilot projects (we call lighthouses). Working with lighthouse teams on lighthouse launches (key complex launches for Bus that require specific support from a cross functional team).
• Responsible for the communication & results on the lighthouse program.
• Manage capacity within the omnichannel team, supporting particular projects e.g. the adoption of the marketing nurture tool or the consent program.
• Driving capability within the team to deliver better project management, using agile & scrum techniques and processes.
• Line management of 1 scrum master.

Key requirements: We are looking for someone with strong project management, agile and digital skills who has:

• Experience in medium to large matrix organizations through periods of transformation.
• Marketing experience essential.
• Has the ability to translate complex technical language for a range of different non-technical audiences.
• Is passionate about delivering high-quality experiences end to end.
• Actively encourages contributions from all those around them, recognizing the value of team members’ input when solving problems.
• 8+ years of marketing experience working with digital/IT in an agile environment.
• Understanding of business value related to features and functions.
• Outstanding communication, presentation, and leadership skills.
• Sharp analytical and problem-solving skills.
• Ability to effectively manage conflicting needs of stakeholders.

Skills:

• Strong communicator: superior verbal and written English communication skills with an ability to translate large amounts of information into succinct actionable insights.
• Resilient and influential: thriving on challenge, bringing colleagues along on the journey.
• Curious connector: you can connect the dots across people, projects and partners, creating new opportunities.
• Strategic and business focused: considering the broader picture and perspective of others, activating the right plan based on holistic understanding of the business challenge and business needs.

Education/Qualifications:

• Relevant Degree in Marketing or similar.
• Experience in digital marketing.
• Experience in project management and scrum master/agile approaches.
• Experience in delivering great customer experiences.
• Experience in data & comfortable using data to drive action.

Principal Contacts:

• Internal: Global BU leads, IT Systems Software Manager, Global BU Digital Leads.
• External: Agency Resources.

Travel Requirements: Position is not expected to have significant travel requirements outside of the UK.

Languages Skills: Fluency in English both written and verbal, additional European languages such would be an advantage.

Working Conditions: Convatec operates a Hybrid working policy and you should expect to be in the office in London or Deeside 1 day a week. Our products make a big difference every day. So will your contribution. The work you do will mean more, because it will make things better for your team, our business or our customers' lives. It will inspire you to deliver to your very best. And we will be right behind you when you do. This is a challenge more worthwhile. This is work that will move you.