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- Tasks: Lead a dynamic team at Manchester Airport, ensuring top-notch customer service and operational efficiency.
- Company: Pasta Evangelists is a vibrant food company dedicated to delivering delicious pasta experiences.
- Benefits: Enjoy competitive pay, duty-free discounts, team socials, and 28 days of paid leave.
- Why this job: Join a fast-paced environment where you can make a real impact on travellers' experiences.
- Qualifications: Previous supervisory experience in food and beverage, strong leadership, and excellent communication skills required.
- Other info: Flexibility in hours is essential; shifts may start as early as 3am.
The predicted salary is between 28000 - 42000 £ per year.
As a Team Leader you will support the Assistant Manager to ensure the smooth and efficient operation of the site located within the airport. Your role contributes to ensuring high-quality customer service, maintaining operational efficiency, and maximising revenue generation. You will play a crucial role ensuring a positive experience for travellers while upholding the company's standards within the airport environment.
What you'll do at Pasta Evangelists:
- Supervise and motivate the team, ensuring they are well-trained and equipped to deliver exceptional service.
- Assign tasks and provide guidance.
- Oversee day-to-day operations, including inventory management, stock replenishment, and cash handling.
- Ensure adherence to health and safety protocols and maintain cleanliness standards.
- Lead by example in providing excellent customer service.
- Assist the Assistant Manager to handle customer inquiries, resolve complaints, and strive to enhance customer satisfaction.
- Assist the Assistant Manager to implement strategies to drive sales and maximise revenue generation.
- Monitor sales performance, identify opportunities for upselling, and contribute to the development of promotional activities.
- Ensure compliance with airport regulations, company policies, and procedures.
- Stay updated on relevant industry standards and implement necessary changes to maintain compliance.
- Foster a collaborative work environment within the team.
Who you are:
- Previous experience in a supervisory role within the food and beverage industry, ideally in a fast-paced airport environment.
- Able to undertake a criminal record check.
- Passionate about delivering excellent customer service and have a customer-centric approach to your work.
- Strong leadership qualities and can effectively lead and motivate a team to achieve goals.
- Excellent organisational skills and pay attention to detail to ensure smooth operations and compliance with standards.
- Promote dynamic environments and can adapt quickly to changing circumstances and priorities.
- Excellent communication skills, both verbal and written, and can effectively communicate with diverse stakeholders.
- Flexibility in hours, airport shifts can start at 3am.
- Strong problem-solving skills and can effectively resolve issues as they arise, making quick decisions when necessary.
- A pasta lover!
What we can offer:
- Competitive salary to attract best talent.
- Join a dynamic, fast-moving & diverse team.
- Duty free discounts excluding alcohol and cigarettes.
- Regular team socials and pasta tastings.
- Free Pasta Evangelists products.
- Referral bonus scheme.
- Cycle to work scheme.
- 28 days of paid annual leave (bank holidays inclusive).
Team Leader (Manchester Airport) employer: Pasta Evangelists
Contact Detail:
Pasta Evangelists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader (Manchester Airport)
✨Tip Number 1
Familiarise yourself with the specific challenges of working in an airport environment. Understanding the unique dynamics, such as peak travel times and security protocols, will show your potential employer that you are prepared for the role.
✨Tip Number 2
Highlight your leadership experience in fast-paced settings during your conversations. Be ready to share examples of how you've motivated teams and handled operational challenges, as this is crucial for the Team Leader position.
✨Tip Number 3
Network with current or former employees of Pasta Evangelists or similar companies. They can provide insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 4
Prepare to discuss customer service scenarios where you've gone above and beyond. Since the role focuses on delivering exceptional service, showcasing your passion for customer satisfaction will set you apart from other candidates.
We think you need these skills to ace Team Leader (Manchester Airport)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory roles, especially within the food and beverage industry. Emphasise any previous work in fast-paced environments like airports, showcasing your ability to manage teams and deliver excellent customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and leadership. Mention specific examples of how you've motivated teams or improved operational efficiency in past roles. This is your chance to show why you're the perfect fit for Pasta Evangelists.
Highlight Relevant Skills: Focus on key skills mentioned in the job description, such as problem-solving, organisational abilities, and communication skills. Use bullet points to make these stand out, ensuring they align with what Pasta Evangelists is looking for in a Team Leader.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for maintaining high standards in a customer-facing role.
How to prepare for a job interview at Pasta Evangelists
✨Show Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team performance.
✨Understand the Customer Service Expectations
Pasta Evangelists places a strong emphasis on customer service. Be ready to discuss how you would handle customer inquiries and complaints, and share any relevant experiences that highlight your customer-centric approach.
✨Familiarise Yourself with Airport Operations
Since this role is based in an airport environment, it’s crucial to understand the unique challenges and regulations involved. Research airport operations and be prepared to discuss how you would ensure compliance with these standards.
✨Demonstrate Flexibility and Adaptability
With shifts starting as early as 3am, showing that you can adapt to changing circumstances is key. Share examples of how you've successfully navigated dynamic work environments and adjusted to new priorities in the past.
