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- Tasks: Support IT operations and resolve incidents for a global team of 1000 employees.
- Company: CFC is a leading insurance company focused on innovative technology solutions.
- Benefits: Enjoy a full-time role with opportunities for growth and skill development.
- Why this job: Join a dynamic tech team and make a real impact in a global company.
- Qualifications: Experience in 2nd/3rd line support, strong SQL skills, and familiarity with cloud platforms.
- Other info: This is a 6-month fixed-term contract with potential for future opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Information Technology Operations Specialist - 6-month FTC role at CFC.
About the role
You will be part of the technology team, supporting the business by providing bespoke systems that give CFC a competitive edge. You will work within our Technology Operations team to support internal and external customers, resolve escalated incidents, and ensure the smooth operation of IT infrastructure. Responsibilities include deploying projects, building CSI initiatives, and maintaining IT operations to enable approximately 1000 employees across the UK, US, and Australia to work effectively.
Key responsibilities:
- Provide 2nd and 3rd line support for IT/application incidents and requests.
- Troubleshoot and resolve hardware, software, and network issues.
- Write and optimize SQL queries for data retrieval and reporting.
- Manage Microsoft 365 services including Entra ID, Exchange Online, OneDrive, SharePoint, Teams, and Power Platform.
- Maintain automations and collaborate with CSI & Development teams to improve services.
About you
The ideal candidate will have experience with Intune management, supporting Windows and iOS devices, and a background in 2nd/3rd line support. Essential skills include:
- Strong SQL knowledge
- Proficiency with Windows and Linux OS
- Experience with virtualization technologies (e.g., VMware, Hyper-V)
- Networking skills (TCP/IP, DNS, DHCP, VPN)
- Familiarity with cloud platforms like AWS or Azure is a plus
Additional information:
- Seniority level: Associate
- Employment type: Full-time
- Job function: Information Technology
- Industry: Insurance
Information Technology Operations Specialist - 6-month FTC employer: CFC
Contact Detail:
CFC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Operations Specialist - 6-month FTC
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SQL, Microsoft 365 services, and virtualization technologies. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Network with current or former employees of CFC on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and the expectations for the Information Technology Operations Specialist role.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved IT incidents or improved operations. Having concrete examples ready will help you stand out as a candidate who can contribute immediately to the team.
✨Tip Number 4
Showcase your problem-solving skills by being ready to tackle hypothetical IT issues during the interview. This will not only highlight your technical abilities but also your critical thinking and approach to troubleshooting.
We think you need these skills to ace Information Technology Operations Specialist - 6-month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly 2nd and 3rd line support. Emphasise your skills with SQL, Windows, and Linux OS, as well as any experience with virtualization technologies.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Information Technology Operations Specialist role at CFC. Mention specific projects or experiences that demonstrate your ability to provide bespoke systems and support IT operations.
Showcase Technical Skills: Be explicit about your technical skills in your application. Include examples of how you've used SQL for data retrieval, managed Microsoft 365 services, or resolved hardware and software issues in previous roles.
Highlight Collaboration Experience: Since the role involves working with CSI & Development teams, mention any past experiences where you collaborated with other teams to improve IT services or resolve incidents. This will show your ability to work effectively within a team.
How to prepare for a job interview at CFC
✨Showcase Your Technical Skills
Make sure to highlight your experience with SQL, Windows, and Linux during the interview. Be prepared to discuss specific examples of how you've used these skills in previous roles, especially in troubleshooting and resolving IT incidents.
✨Demonstrate Problem-Solving Abilities
Since the role involves providing 2nd and 3rd line support, be ready to walk through your thought process when tackling complex IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your analytical skills.
✨Familiarise Yourself with CFC's Technology Stack
Research the technologies mentioned in the job description, such as Microsoft 365 services and virtualization technologies. Understanding how these tools are used at CFC will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare Questions for the Interviewers
Having insightful questions ready can demonstrate your enthusiasm for the position. Ask about the team dynamics, ongoing projects, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
