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For Companies At a Glance
- Tasks: Deliver an amazing customer experience and support shop operations.
- Company: White Stuff is a vibrant retail brand known for unique clothing and accessories.
- Benefits: Enjoy perks like 50% product discount, quarterly bonuses, and paid volunteer days.
- Why this job: Join a supportive team that values creativity and community impact.
- Qualifications: Passion for retail and fashion; teamwork and customer service skills required.
- Other info: Part-time role with weekend availability; entry-level position.
Please note this role is an 8 hours contract and weekend availability may be required.
Who We Are
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like-minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
Who You Are
You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.
Primary Objective Of The Job
Ensure we are the best on the high street for delivering an amazing customer experience.
What You’ll Be Doing
- You’ll report to the Shop Manager and sit within our Retail team.
- Customer Experience
- Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
- Holding an understanding of shop KPIs and working to continuously improve them.
- Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
- Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
- Using knowledge of promotions or discounts available to inform our customers and increase sales.
- Assisting in events including Customer Event and preview evenings.
- Maintaining high visual standards instore.
- Supporting with floor moves, mannequin and window displays, and replenishment.
- Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.
- Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.
- Supporting in stock management processes such as stocktakes.
- Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
- Being a team player and playing an active role in team briefs.
- Understanding and complying with the Health & Safety and emergency procedures in store.
- Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors.
- Efficiently and accurately fulfilling ship from store and Click + Collect processes.
- Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
- Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
Benefits
As a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include:
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 days paid (as per your contracted hours) per year to volunteer in the local community
- 50% product discount
- Annual uniform allowance
- BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
Customer Host employer: White Stuff
Contact Detail:
White Stuff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Host
✨Tip Number 1
Familiarise yourself with White Stuff's brand values and product range. Understanding their unique style and commitment to quality will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone the extra mile in previous roles. Be ready to discuss specific situations where you enhanced a customer's experience, as this aligns perfectly with the role's focus on delivering an amazing customer journey.
✨Tip Number 3
Be proactive in engaging with potential customers. If you have the opportunity, visit a White Stuff store and observe how the current team interacts with customers. Take notes on their approach and think about how you can incorporate similar techniques into your own style.
✨Tip Number 4
Demonstrate your teamwork abilities by discussing past experiences where you collaborated effectively with others. White Stuff values a sociable and supportive environment, so highlighting your ability to inspire and motivate your colleagues will make you stand out.
We think you need these skills to ace Customer Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what White Stuff is looking for in a Customer Host. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to reflect your passion for retail and fashion. Emphasise any relevant experience in customer service, teamwork, and your ability to create a positive customer experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention specific examples of how you embody the A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) and how you can contribute to the team.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammar errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at White Stuff
✨Show Your Passion for Retail and Fashion
Make sure to express your enthusiasm for the retail and fashion industry during the interview. Share any personal experiences or stories that highlight your passion, as this will resonate well with the interviewers at White Stuff.
✨Understand the A.C.E Pillars
Familiarise yourself with White Stuff's A.C.E pillars: Be Friendly, Be Inspiring, and Be Invaluable. Prepare examples of how you have embodied these values in previous roles, as they are crucial for delivering an amazing customer experience.
✨Demonstrate Team Spirit
Since teamwork is essential for this role, be ready to discuss how you thrive in a team environment. Share instances where you have inspired or supported your colleagues, showcasing your ability to contribute positively to the team dynamic.
✨Know the Brand and Its Values
Research White Stuff's history, products, and commitment to ethical sourcing and community involvement. Being knowledgeable about the brand will not only impress the interviewers but also help you align your answers with their values during the interview.
