1st Line IT Support Technician

We are currently looking for a 1st Line IT Support Technician

A Little About Us

With over a century of engineering expertise and innovation, KNDS UK is a renowned world leader in rapidly deployable military bridging systems and a key partner in the UK MoD’s Boxer armoured vehicle programme.

We are proud of our heritage and our reputation for providing the highest quality engineering solutions for over 100 years. As a trusted partner to military customers around the world, our employees are the heart of our company. We have a skilled and experienced workforce dedicated to excellence in all areas of the business, from Engineering to Project Management, Business Support to Operations.

About The Role

As our business evolves, we are looking to strengthen our workforce with talented and motivated individuals across various disciplines at our Northwest Engineering Centre of Excellence. This opportunity involves being the first point of contact for IT support requests across the organisation. Working closely with the 2nd Line Support Technician, you will log, prioritise, and resolve basic technical issues, escalating more complex problems as needed.

Key Duties Include, But Are Not Limited To

• Act as the first point of contact for all IT queries via phone, email, or ticketing system.
• Log, categorise, and prioritise support requests accurately in the service desk system.
• Provide first-line investigation and diagnosis of IT incidents and service requests.
• Troubleshoot and resolve basic hardware, software, printer, and connectivity issues.
• Set up and support user accounts, password resets, and access permissions.
• Install and configure approved software on user devices.
• Escalate unresolved incidents to 2nd Line Support in a timely manner.
• Maintain clear communication with users regarding the progress of support requests.
• Follow documented procedures and contribute to support documentation and FAQs.
• Support onboarding and offboarding processes, including equipment setup and recovery.
• Assist with asset tracking and inventory of IT equipment.

What We’re Looking For

Our ideal candidate will demonstrate:

• Previous experience in a helpdesk or customer service role.
• Basic understanding of Windows desktop environments, Microsoft 365, and common business applications.
• Strong communication and interpersonal skills.
• The ability to remain calm under pressure and handle multiple support issues concurrently.
• Eagerness to learn and develop technical skills through training and daily experience.

What You Can Expect From Us

We signed the Armed Forces Covenant in 2018 and achieved their Silver Award in 2020 and Gold Award in 2024, actively supporting service leavers, reservists, and cadets. We recognise military skills and qualifications in our recruitment process. Benefits include:

• Competitive salary
• Attractive pension scheme (4% employee contribution, 7% employer contribution)
• Flexible working
• Half-day Friday
• Life assurance scheme
• Company sick pay scheme increasing with service
• Free parking

If this opportunity interests you, please apply via the link at the top of the page or email your CV and cover letter to careers@knds.co.uk. We look forward to your application!

Please note: We have a Preferred Supplier List. Agencies will be contacted directly if needed. Unsolicited CVs from agencies will be accepted but without fee.

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