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For Companies At a Glance
- Tasks: Be the go-to person for IT support, solving tech issues and helping users daily.
- Company: Join KNDS UK, a leader in military engineering with over 100 years of innovation.
- Benefits: Enjoy flexible working, competitive salary, attractive pension, and free parking.
- Why this job: Gain hands-on experience in IT while contributing to a respected company with a strong culture.
- Qualifications: Basic IT knowledge and customer service experience are essential; eagerness to learn is a must.
- Other info: Support military personnel through our commitment to the Armed Forces Covenant.
The predicted salary is between 24000 - 36000 £ per year.
We are currently looking for a 1st Line IT Support Technician.
A Little About Us
With over a century of engineering expertise and innovation, KNDS UK is a renowned world leader in rapidly deployable military bridging systems and a key partner in the UK MoD’s Boxer armoured vehicle programme. We are proud of our heritage and our reputation for providing the highest quality engineering solutions for over 100 years. As a trusted partner to military customers around the world, our employees are the heart of our company. We have a skilled and experienced workforce dedicated to excellence in all areas of the business, from Engineering to Project Management, Business Support to Operations.
About The Role
As our business evolves, we are looking to strengthen our workforce with talented and motivated individuals across various disciplines at our Northwest Engineering Centre of Excellence. This opportunity involves being the first point of contact for IT support requests across the organisation. Working closely with the 2nd Line Support Technician, you will log, prioritise, and resolve basic technical issues, escalating more complex problems as needed.
Key Duties Include, But Are Not Limited To:
- Act as the first point of contact for all IT queries via phone, email, or ticketing system.
- Log, categorise, and prioritise support requests accurately in the service desk system.
- Provide first-line investigation and diagnosis of IT incidents and service requests.
- Troubleshoot and resolve basic hardware, software, printer, and connectivity issues.
- Set up and support user accounts, password resets, and access permissions.
- Install and configure approved software on user devices.
- Escalate unresolved incidents to 2nd Line Support in a timely manner.
- Maintain clear communication with users regarding the progress of support requests.
- Follow documented procedures and contribute to support documentation and FAQs.
- Support onboarding and offboarding processes, including equipment setup and recovery.
- Assist with asset tracking and inventory of IT equipment.
What We’re Looking For
Our ideal candidate will demonstrate:
- Previous experience in a helpdesk or customer service role.
- Basic understanding of Windows desktop environments, Microsoft 365, and common business applications.
- Strong communication and interpersonal skills.
- The ability to remain calm under pressure and handle multiple support issues concurrently.
- Eagerness to learn and develop technical skills through training and daily experience.
What You Can Expect From Us
We signed the Armed Forces Covenant in 2018 and achieved their Silver Award in 2020 and Gold Award in 2024, actively supporting service leavers, reservists, and cadets. We recognise military skills and qualifications in our recruitment process. Benefits include:
- Competitive salary
- Attractive pension scheme (4% employee contribution, 7% employer contribution)
- Flexible working
- Half-day Friday
- Life assurance scheme
- Company sick pay scheme increasing with service
- Free parking
If this opportunity interests you, please apply via the link at the top of the page or email your CV and cover letter to careers@knds.co.uk. We look forward to your application!
Please note: We have a Preferred Supplier List. Agencies will be contacted directly if needed. Unsolicited CVs from agencies will be accepted but without fee.
1st Line IT Support Technician employer: KNDS UK
Contact Detail:
KNDS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Technician
✨Tip Number 1
Familiarise yourself with common IT issues and solutions, especially those related to Windows desktop environments and Microsoft 365. This knowledge will help you answer questions confidently during any informal chats or interviews.
✨Tip Number 2
Practice your communication skills by explaining technical concepts in simple terms. As a 1st Line IT Support Technician, you'll need to convey information clearly to users who may not be tech-savvy.
✨Tip Number 3
Network with current or former employees of KNDS UK on platforms like LinkedIn. They can provide insights into the company culture and the specific challenges faced in the role, which can be invaluable during your application process.
✨Tip Number 4
Stay updated on the latest trends in IT support and customer service. Showing that you're proactive about learning can set you apart from other candidates and demonstrate your eagerness to grow within the role.
We think you need these skills to ace 1st Line IT Support Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a 1st Line IT Support Technician. Familiarise yourself with the key duties mentioned in the job description, such as troubleshooting hardware and software issues, and providing first-line support.
Tailor Your CV: Customise your CV to highlight relevant experience in helpdesk or customer service roles. Emphasise your understanding of Windows desktop environments and Microsoft 365, as well as any technical skills that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and eagerness to learn. Mention specific examples from your past experiences that demonstrate your ability to handle multiple support issues and remain calm under pressure.
Follow Application Instructions: Ensure you apply through the link provided in the job posting or email your CV and cover letter to the specified address. Double-check that all documents are attached and that your application is submitted before the deadline.
How to prepare for a job interview at KNDS UK
✨Research the Company
Before your interview, take some time to learn about KNDS UK and its role in military engineering. Understanding their history, values, and recent projects will help you tailor your responses and show genuine interest.
✨Prepare for Technical Questions
As a 1st Line IT Support Technician, you may be asked about troubleshooting common IT issues. Brush up on your knowledge of Windows desktop environments, Microsoft 365, and basic hardware problems to demonstrate your technical skills.
✨Showcase Your Communication Skills
Since this role involves being the first point of contact for IT queries, practice articulating your thoughts clearly. Be prepared to explain how you would handle various support scenarios while maintaining a calm and professional demeanour.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, training opportunities, or the tools they use. This shows your eagerness to learn and helps you assess if the company is the right fit for you.
