Customer Insights Manager

Manager – Customer Data Insights

£65,000–£68,000 | 10-Month (Maternity Cover)

Near Epsom, Surrey | Hybrid (3 days office)

September Start

Join TLP (seconded to Toyota GB), a trusted partner of Toyota for 25+ years, in a vital role shaping and delivering customer experience insights.

About the Role:

We\’re looking for a commercially-minded insights manager to turn data into compelling, actionable stories that drive customer experience improvements across Toyota GB (TGB) and its retailer network. You\’ll lead insight communications, support key stakeholder engagement, and mentor a Business Insight Apprentice.

Key Responsibilities:

• Own monthly CX insight reporting to the TGB Board
• Translate analytics into business actions via reports, dashboards, and videos
• Support customer programmes: Voice of Customer, NPS surveys, Mystery Shops
• Manage insight briefs and collaborate with Data Engineering & Analytics teams
• Drive community-based research and support cross-functional teams
• Coordinate and prioritise insight activity within the wider C1 programme

Essential Skills & Experience:

• Excellent communicator with stakeholder management experience
• Skilled in survey platforms (e.g. Medallia, Qualtrics)
• Strong organisational and project management abilities
• Strong PowerPoint and Excel
• Carrying out research studies from scoping, briefing, analysis, presentation creation and debrief
• Experience of working in Data and Insight either as an Insights Manager, Data Analyst or Data Journalist

Desirable:

• Power BI, SQL skills
• CX strategy and automotive sector experience
• People management background

This role is ideal for someone who can make data meaningful and actionable in a fast-moving, customer-centric environment.