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- Tasks: Lead the concierge team and ensure exceptional customer service at a modern residential estate.
- Company: Join Rendall & Rittner, an award-winning property management company known for excellence.
- Benefits: Enjoy competitive pay, exclusive perks, 16 days holiday, and professional development opportunities.
- Why this job: Be part of a collaborative team in a vibrant location with room for career growth.
- Qualifications: Experience in customer service and leadership is preferred; passion for helping others is essential.
- Other info: Work in a stylish environment with access to local restaurants, bars, and art galleries.
The predicted salary is between 24000 - 36000 £ per year.
Location: Bermondsey Works - 399 Rotherhithe New Road, London, SE16 3DH
Employment type: Full-Time
Working pattern: 4 Days On, 4 Days Off – 0700 - 1900
Salary: £30,000
Department: Concierge
Region: Central London
Closing date: 07/02/2025
Exciting Opportunity Alert! Join Rendall & Rittner as a Head Concierge!
Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Head Concierge. This is an incredible career opportunity with a fantastic package.
Why Rendall & Rittner:
- Award-Winning: Join an established and celebrated company known for delivering first-class property management services.
- Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs.
- Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness.
- Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses.
- Time Off: Enjoy 16 days of holiday plus national holidays.
- Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house ‘TSS’ temp team.
- Professional Attire: A team uniform is provided to ensure a polished and consistent appearance.
- Team Spirit: Be part of a collaborative work environment, where your team and relationships matter.
- Pension Plan: Secure your future with the Rendall & Rittner Pension scheme.
- Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters.
Development Details:
This role will be based at a modern, residential development located in Bermondsey. The development consists of 533 apartments over 5 blocks and includes a communal garden, residents’ gym, and 24-hour concierge. Bermondsey Works is an 8-minute walk to South Bermondsey National Rail station and a little over a mile away from the fashionable Bermondsey Street, featuring a host of Michelin recommended restaurants and bars, art galleries, and boutiques.
Key Responsibilities and Requirements:
- Overseeing the day-to-day operational running of the estate, ensuring high site standards and the deliverance of exceptional customer service and the implementation of SOPs.
- Managing the front desk in a hands-on role, including concierge duties such as managing parcels, issuing keys, and responding to resident queries and complaints in a timely and professional manner.
- Leading the onsite team, ensuring policies and procedures are being followed, providing additional support with training, development, guidance, and reporting any issues to the relevant parties.
- Carrying out health and safety inspections, daily audits, plant room checks, and reporting as required. Ensuring any action points are attended to in a timely manner.
- Overseeing contractors and ensuring Permits to Work are correctly completed and accompanied by Risk Assessments and Method Statements (RAMS).
- Ensure the estate meets all Health and Safety Standards including cleanliness.
- Liaise with residents and contractors regarding routine repair and maintenance requests. Monitor work to completion.
- Undertake general duties as required by management and in accordance with industry best practice.
How to Apply:
Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period.
Join Rendall & Rittner and take your career to the next level. Don’t miss out on this exciting chance to progress your career and make a significant impact!
Contact Detail:
Premier Estates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Head Concierge. Understanding the day-to-day operations, such as managing parcels and responding to resident queries, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Highlighting your experience in training and guiding others will resonate well with the hiring managers.
✨Tip Number 3
Research Rendall & Rittner's values and recent achievements. Being able to discuss their award-winning status and commitment to professional development will show your genuine interest in the company.
✨Tip Number 4
Prepare to discuss your approach to customer service. Since this role involves delivering exceptional service, think of specific instances where you've gone above and beyond for clients or residents.
We think you need these skills to ace Head Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management and customer service. Emphasise any leadership roles you've held, as this position requires managing a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role of Head Concierge. Mention specific experiences that demonstrate your ability to oversee operations and deliver exceptional customer service.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and attention to detail. These are crucial for managing resident queries and ensuring high site standards.
Showcase Your Knowledge of Health and Safety: Since the role involves health and safety inspections, mention any relevant training or experience you have in this area. This will show that you understand the importance of maintaining safety standards.
How to prepare for a job interview at Premier Estates Limited
✨Research the Company
Before your interview, take some time to learn about Rendall & Rittner. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Scenario Questions
As a Head Concierge, you'll likely face scenario-based questions. Think about past experiences where you've handled difficult situations or provided exceptional customer service. Be ready to discuss these examples in detail.
✨Showcase Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and how you motivate others. Share specific instances where you've successfully led a team or resolved conflicts.
✨Dress Professionally
First impressions matter! Make sure to dress in professional attire that reflects the polished image of a Head Concierge. This shows that you take the opportunity seriously and understand the importance of presentation.
