Senior Solutions Engineer (United Kingdom, Ireland)

At Shopify we believe in making commerce better for everyone including entrepreneurs and enterprise brands alike. We do this by providing the scalability, reliability and flexibility merchants need to build, grow, adapt and evolve their business. Shopify powers commerce for notable brands like Gymshark, Jigsaw, Lloyds Pharmacy and more. Alongside Sales, our Solutions teams work directly with brands like these to help them develop and drive their commerce strategies. Whether that is starting or expanding their brick & mortar operations or e-commerce business, adopting our Retail solutions, or leveraging the power of Shopify Payments to scale.

As a Retail Solutions Engineer, you’ll drive the technical solutioning for our new business and cross-sell opportunities, build POCs, lead demonstrations and enable our sales and partner teams to show how merchants can accelerate the growth of their business with Shopify Retail. We are revolutionizing how we work and partner with our merchants by operating in a fully distributed work-from-home digital by default environment as we build the future of commerce.

Qualifications for the role:

• Min 3 years of experience in Solutions Engineering, Pre-sales Consulting, Agency Consulting, Commerce Operations or Retail Operations
• Solid understanding of cloud-based technologies, SaaS and PaaS fundamentals
• Solid understanding of technical strategy as it relates to operating and growing commerce businesses
• A solutions mindset - our largest and most advanced merchants like to push the boundaries of commerce and will often custom build solutions to achieve their goals.
• Passion to collaborate in a team-selling environment and share your expertise to help others learn
• Strong troubleshooting and analytical skills combined with the desire to tackle challenges head-on
• A personable video conference presence with confidence and the ability to control the virtual room
• Strong time management and prioritization skills to support a number of opportunities, multiple concurrent client requests, and the ability to reprioritise on an ongoing basis.
• The ability to thrive on change, work well as part of a team and as an individual contributor, as well as the flexibility to work locally, regionally and globally in a matrixed organization.
• Professional working proficiency in German and/or Italian.

Preferred Qualifications:

• Strong API knowledge (REST and GraphQL) for back-office integrations
• Experience with retail solutions such as Shopify POS, Lightspeed, Vend, ePos and more
• Solid understanding of retail operations such as inventory management, warehouse operations, omni-channel retail operations (BOPIS, Click & Collect, Local Delivery), multi-location fulfillment.

Projects, activities, and expectations of your role include:

• Working to help qualify and close deals from a technical requirements perspective with Sales and development partners/agencies
• Engaging with clients through requirements discovery and strategic consulting sessions
• Creating customized product demos and proof of concepts for use during virtual or on-site client demonstrations
• Becoming an expert on Shopify’s application ecosystem and integrations
• Aligning with product and R&D teams on future roadmaps and sharing feedback on released features and client trends
• Mentoring and coaching the sales team on technical aspects of Shopify Retail

If you’re interested in helping us shape the future of commerce, click the “Apply now” button to submit your application. We know that applying to a new role takes a lot of work and we value your time. Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.

About Shopify:

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries. This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you:

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone. Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Use AI tools reflexively as part of your fundamental workflow
• Embrace differences and disagreement to get things done and move forward
• Work digital-first for your daily work

We hire people, not resumes. If you think you’re right for the role, apply now.