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- Tasks: Join our Aftersales team, learning parts and service advisor duties while providing top-notch customer service.
- Company: Cox Motor Group is a leading family-owned dealership in the North West, focused on growth and customer satisfaction.
- Benefits: Enjoy 23 days holiday, a uniform, pension scheme, and fun monthly competitions with prizes.
- Why this job: Be part of a dynamic team with endless opportunities for growth and a culture that values customer experience.
- Qualifications: Passion for the role, teamwork skills, attention to detail, and a willingness to learn are essential.
- Other info: Receive first-class training and support in a friendly, fast-paced environment.
Cox Motor Group is seeking to recruit an Apprentice Aftersales Advisor to work within our highly-rated Aftersales department in Southport. In this exciting position, you will be trained to cover all aspects of our Aftersales team, ranging from parts advisor duties to service advisor duties. You will receive first-class training to enable you to excel in the role and to provide the best service to our customers, whether discussing their parts requirements or the service of their vehicle.
We are looking for people who share our passion for our brands. All employees play a vital part in putting the customer first and delivering a great customer experience. This is your opportunity to join one of the largest family-owned dealership groups in the North West, with a sustained and energetic programme of growth. Our culture is entrepreneurial and fast-paced, and our vision is to keep our customers at the heart of everything we do. As a company that promotes from within, your opportunities are endless.
You will work in a friendly and dynamic environment, receiving a full induction and ongoing support. We recognize that happy and satisfied employees provide excellent customer service. Staff benefits include a uniform, a company pension scheme, and access to the staff car scheme, among others.
As an Apprentice Aftersales Advisor, you will undergo apprenticeship training to develop within your role. Your training will equip you with skills such as:
- Mechanical awareness and understanding of cars and car parts
- Knowledge of Kerridge DMS
- Enhanced customer service skills
- Teamwork to support increased profit and sales
The responsibilities of an Aftersales Advisor include:
- Handling customer inquiries swiftly, courteously, and efficiently
- Communicating effectively via email, telephone, and face-to-face
- Recording all items and services supplied to customers
- Maintaining high levels of customer satisfaction, adhering to manufacturer guidelines and Group CSI standards
- Observing all health and safety regulations, COSHH regulations, and company policies in line with the code of practice
What will you need to succeed?
- A passion for the role
- The ability to work both as part of a team and independently
- A willingness to learn and develop your skills
- Strong attention to detail
What will you get in return?
- Be part of a successful and dynamic team within Cox Motor Group
- 23 days holiday per annum (increasing by 1 day per 5 years of continuous service) plus bank holidays
- Uniform provided
- A friendly atmosphere
- Workplace pension (after probation and meeting criteria)
- Employee of the month reward scheme
- Monthly competitions and prizes
- Length of service recognition events
To apply online, please fill out the form below:
- Name
- Telephone
- Add your CV
Note: Upon employment offer, we reserve the right to request a Criminal Records Bureau Disclosure at Standard level, which includes details of cautions, reprimands, warnings, and convictions.
Note: Please disclose any unspent convictions in the message field, in accordance with the Rehabilitation of Offenders Act 1974.
Alternatively, apply in writing by sending your CV to the following address:
Apprentice Aftersales Advisor employer: Cox Motor Group
Contact Detail:
Cox Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Aftersales Advisor
✨Tip Number 1
Research Cox Motor Group and their values thoroughly. Understanding their commitment to customer service and their entrepreneurial culture will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare to demonstrate your passion for the automotive industry. Be ready to discuss any relevant experiences or interests that showcase your enthusiasm for cars and customer service.
✨Tip Number 3
Practice your communication skills, as effective communication is key in this role. Consider role-playing scenarios where you handle customer inquiries to build your confidence.
✨Tip Number 4
Showcase your willingness to learn by asking insightful questions about the apprenticeship programme during your interview. This demonstrates your eagerness to develop and grow within the company.
We think you need these skills to ace Apprentice Aftersales Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Apprentice Aftersales Advisor position. This will help you tailor your application to highlight relevant experiences and qualities.
Craft a Tailored CV: Create a CV that specifically addresses the skills and experiences mentioned in the job description. Emphasise your passion for customer service, teamwork, and any relevant experience you have with cars or mechanical understanding.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at Cox Motor Group and how you align with their values of customer service and teamwork.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Cox Motor Group
✨Show Your Passion for Cars
Make sure to express your enthusiasm for the automotive industry during the interview. Talk about any personal experiences with cars or how you’ve developed an interest in vehicle maintenance and parts. This will demonstrate that you’re genuinely excited about the role.
✨Highlight Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've handled inquiries or resolved issues, showcasing your ability to maintain high levels of customer satisfaction.
✨Demonstrate Your Willingness to Learn
Cox Motor Group values individuals who are eager to develop their skills. Be ready to talk about your learning experiences and how you adapt to new challenges. Mention any relevant training or courses you’ve undertaken that relate to the role.
✨Prepare Questions About the Role
Having thoughtful questions prepared shows your interest in the position and the company. Ask about the training process, team dynamics, or opportunities for advancement within the company. This not only helps you gather information but also demonstrates your proactive attitude.
