HGV Technician

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Our vision is ‘Powering Family Adventure’. In other words, our brands, systems and people help power our customers\’ adventures, ensuring they feel both part of our family business and aligned with our company values.

81% of our employees responded to our engagement survey in 2022, with an increased engagement score of 9% compared to the previous survey. We are a safe bet for a job and a career!

Benefits include:

• £2,000 new joiner bonus (paid during probation period!)
• Uncapped monthly bonus potential
• 25 days annual leave
• Company pension scheme

Job Purpose

The role of the HGV Technician is to:

• Diagnose, repair, and service the range of manufacturer products in accordance with manufacturer’s work specifications.

Person Specification

• Proof of Right to Work in the UK.

Experience & Skills

• Full UK driving licence.
• Smart appearance.
• Competency in numeracy, literacy, and IT.
• Level 1/2/3/4 certification (as required).

Our client has 5 key competencies that describe the behaviors expected of all employees. For this role, we are looking for applicants who can demonstrate all of the competencies below at the level described, as per the attached competency framework.

Key Competencies

Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.

Level: Team Member

High Performing Teams

Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development, and demonstrates company values.

Commercial and Operational Excellence

Understands the drivers of business performance and uses them to optimize commercial opportunities. Plans and manages processes, resources, and workflows efficiently.

Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.

Brand Aligned

Knowledgeable of, aligned to, and an ambassador for the brand, adhering to brand standards.

Key Responsibilities

• Use diagnostic equipment and a systematic approach to diagnose and rectify vehicle faults. Meet with customers to identify and understand problems as needed.
• Stay updated on the latest technology introduced on the vehicle range and how to diagnose and repair faults on them.
• Carry out diagnosis, repairs, and servicing to the highest standards and specifications.
• Observe safe working practices for yourself and others during all tasks.
• Liaise and seek advice from colleagues and supervisors for complex issues.
• Check the quality of work through diagnostic equipment and road-testing vehicles post-repair. Coordinate with Service Advisor.
• Complete relevant service documentation (job sheets, PDI’s, service reports) following brand standards, warranty, and site requirements.
• Maintain workshop housekeeping standards, including proper use of tools.

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