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- Tasks: Diagnose, repair, and service HGVs to meet manufacturer specifications.
- Company: Join a family-oriented business focused on powering adventures and employee engagement.
- Benefits: Enjoy a £2,000 joining bonus, uncapped monthly bonuses, and 25 days annual leave.
- Why this job: Be part of a supportive team that values development and customer satisfaction.
- Qualifications: Must have a full UK driving licence and relevant Level 1/2/3/4 certifications.
- Other info: Work in a safe environment with opportunities for continuous improvement and learning.
The predicted salary is between 30000 - 42000 £ per year.
Our vision is ‘Powering Family Adventure’. In other words, our brands, systems and people help power our customers' adventures, ensuring they feel both part of our family business and aligned with our company values. 81% of our employees responded to our engagement survey in 2022, with an increased engagement score of 9% compared to the previous survey. We are a safe bet for a job and a career!
Benefits include:
- £2,000 new joiner bonus (paid during probation period!)
- Uncapped monthly bonus potential
- 25 days annual leave
- Company pension scheme
Job Purpose
The role of the HGV Technician is to diagnose, repair, and service the range of manufacturer products in accordance with manufacturer's work specifications.
Person Specification
- Proof of Right to Work in the UK.
- Experience & Skills
- Full UK driving licence.
- Smart appearance.
- Competency in numeracy, literacy, and IT.
- Level 1/2/3/4 certification (as required).
Our client has 5 key competencies that describe the behaviours expected of all employees. For this role, we are looking for applicants who can demonstrate all of the competencies below at the level described, as per the attached competency framework.
Key Competencies
- Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations. Level: Team Member
- High Performing Teams Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development, and demonstrates company values.
- Commercial and Operational Excellence Understands the drivers of business performance and uses them to optimize commercial opportunities. Plans and manages processes, resources, and workflows efficiently. Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.
- Brand Aligned Knowledgeable of, aligned to, and an ambassador for the brand, adhering to brand standards.
Key Responsibilities
- Use diagnostic equipment and a systematic approach to diagnose and rectify vehicle faults. Meet with customers to identify and understand problems as needed.
- Stay updated on the latest technology introduced on the vehicle range and how to diagnose and repair faults on them.
- Carry out diagnosis, repairs, and servicing to the highest standards and specifications.
- Observe safe working practices for yourself and others during all tasks.
- Liaise and seek advice from colleagues and supervisors for complex issues.
- Check the quality of work through diagnostic equipment and road-testing vehicles post-repair. Coordinate with Service Advisor.
- Complete relevant service documentation (job sheets, PDI’s, service reports) following brand standards, warranty, and site requirements.
- Maintain workshop housekeeping standards, including proper use of tools.
HGV Technician employer: Workforce Recruitment
Contact Detail:
Workforce Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HGV Technician
✨Tip Number 1
Familiarise yourself with the latest diagnostic equipment and technology used in HGVs. Being knowledgeable about current tools and techniques will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 2
Network with other HGV technicians and professionals in the industry. Attend workshops or join online forums to share experiences and gain insights, which can help you stand out when applying for the role.
✨Tip Number 3
Demonstrate your commitment to continuous improvement by seeking feedback from peers or mentors. This shows that you are proactive about your development and aligns with the company's values of high-performing teams.
✨Tip Number 4
Prepare to discuss how you have provided excellent customer service in previous roles. Sharing specific examples of how you've exceeded customer expectations will resonate well with the company's focus on creating memorable experiences.
We think you need these skills to ace HGV Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the HGV Technician position. Familiarise yourself with the key competencies and how your experience aligns with them.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job description. Emphasise your technical qualifications, certifications, and any previous roles that demonstrate your ability to meet the company's expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've provided excellent customer service or improved performance in past positions, aligning with the company's values.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the HGV Technician role.
How to prepare for a job interview at Workforce Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with diagnostic equipment and vehicle repairs. Bring examples of past work or challenges you've faced, and how you resolved them. This will demonstrate your competency and confidence in the role.
✨Understand the Company Values
Familiarise yourself with the company's vision of 'Powering Family Adventure'. Be ready to explain how your personal values align with theirs, and how you can contribute to creating memorable customer experiences.
✨Demonstrate Teamwork and Communication
Highlight your ability to work within a team and communicate effectively. Share examples of how you've supported colleagues or sought feedback to improve performance, as this aligns with their key competencies.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company, and it gives you a chance to assess if it's the right fit for you.
