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- Tasks: Provide 2nd Line support, troubleshoot tech issues, and manage IT assets.
- Company: Join a leading engineering and technology organisation in Bristol.
- Benefits: Earn up to £278.88/day with potential for remote work flexibility.
- Why this job: Gain valuable experience in a dynamic team and enhance your tech skills.
- Qualifications: 4+ years in IT support, strong communication skills, and a valid UK driving licence required.
- Other info: Immediate start available; must be eligible to work in the UK.
The predicted salary is between 50000 - 70000 £ per year.
Deskside & Technology Support Analyst Location: Bristol (Site-based, 5 days per week) Rate: Up to £278.88/day (Umbrella) Duration: 6 months Start: ASAP A leading engineering and technology organisation is seeking a Deskside & Technology Support Analyst to provide 2nd Line support across its Bristol operations. This is a great opportunity for an experienced IT professional with a strong customer focus and solid technical troubleshooting skills. Key Responsibilities: Manage and resolve 2nd Line incidents and service requests Troubleshoot desktop, telephony, and hardware issues Deploy and track IT assets Maintain IT equipment rooms and support conference room facilities Support office/site setups and provide cover for team leads when needed Travel to other regional sites may be required Requirements: 4+ years\’ IT support experience in a corporate environment Strong working knowledge of ITSM practices and ServiceNow Excellent communication and customer service skills Valid UK driving licence essential Microsoft and ITIL certifications desirable This is a site-based role offering an immediate start and excellent exposure within a well-established technical team. We can only consider applications from those eligible to work in the UK for this position. This position will require some additional checks, to ensure you can access the site worked as needed. For more information on this position, please contact Marika Powell at ARM on phone number removed > or email your CV and covering letter Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited (\’ARM\’). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change. Required Qualifications HNC or equivalent #J-18808-Ljbffr
Deskside & Technology Support Analyst employer: Randstad Cpe London
Contact Detail:
Randstad Cpe London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside & Technology Support Analyst
✨Tip Number 1
Familiarise yourself with the specific ITSM practices and ServiceNow, as these are crucial for the role. Consider taking a quick online course or reviewing documentation to brush up on your knowledge.
✨Tip Number 2
Highlight your customer service skills during any conversations or interviews. Prepare examples of how you've successfully resolved issues for users in the past, as this will demonstrate your strong customer focus.
✨Tip Number 3
Since this role may require travel to other regional sites, ensure you have a valid UK driving licence and be ready to discuss your flexibility regarding travel during your interview.
✨Tip Number 4
Network with current or former employees in similar roles at the company. This can provide valuable insights into the team culture and expectations, which you can leverage in your application process.
We think you need these skills to ace Deskside & Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 4+ years of IT support experience and showcases your strong troubleshooting skills. Include specific examples of how you've managed and resolved 2nd Line incidents in previous roles.
Craft a Compelling Cover Letter: In your cover letter, emphasise your customer service skills and your familiarity with ITSM practices and ServiceNow. Mention your valid UK driving licence and any relevant certifications like Microsoft or ITIL to strengthen your application.
Highlight Relevant Experience: When detailing your work history, focus on experiences that relate directly to the responsibilities listed in the job description, such as troubleshooting desktop and hardware issues, and supporting office setups.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Randstad Cpe London
✨Showcase Your Technical Skills
Be prepared to discuss your technical troubleshooting skills in detail. Highlight specific examples of how you've resolved 2nd Line incidents and service requests in previous roles, especially those involving desktop, telephony, and hardware issues.
✨Demonstrate Customer Focus
Since this role requires strong customer service skills, think of instances where you went above and beyond to assist a user. Be ready to explain how you handle difficult situations and ensure customer satisfaction.
✨Familiarise Yourself with ITSM Practices
Brush up on IT Service Management (ITSM) practices and be ready to discuss your experience with tools like ServiceNow. Understanding these concepts will show that you're well-versed in the processes that support effective IT operations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when faced with common IT support challenges, as this will demonstrate your analytical skills and approach to troubleshooting.
