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- Tasks: Manage customer relationships and daily operations to meet service levels and financial targets.
- Company: Join Europa Worldwide Group, a rapidly growing global organisation with a fun and friendly team culture.
- Benefits: Enjoy 25 days annual leave, enhanced pay for family leave, and a cycle-to-work scheme.
- Why this job: Be the first point of contact for customers and develop your skills in a supportive environment.
- Qualifications: Strong communication skills, attention to detail, and experience in Microsoft Office are essential.
- Other info: Laptop provided and opportunities for career progression await you!
The predicted salary is between 28800 - 43200 £ per year.
To build, manage, and maintain relationships with Customers as directed by the Road Account Manager. Manage the day-to-day operations of the customers in your portfolio, ensuring agreed service levels and financial targets are met.
We are currently looking for a Sales Operator to join our Europa team. You will need a good telephone manner, ideally come from a customer service position, and be able to proactively deal with situations and problem solve.
Our Ideal Person:
- A strong, confident, and eager-to-learn personality.
- Experience in Microsoft Office.
- Attention to detail with a passion for customer service is critical to this role.
- Time management skills are essential, as are communication skills (phone and writing).
- The ability to prioritize and work under workload pressure is also necessary.
In this role, you will:
- Be the first point of contact for all matters related to your assigned portfolio of customers.
- Work with key internal stakeholders such as operations and customs supervisors to obtain delivery status updates for your portfolio of customers in a timely manner.
- Communicate updates to customers via phone or email.
- Manage the customer service cycle from start to finish, ensuring key information for quotes and consignment processing complies with HMRC customs requirements for your Road Account Managers.
- Provide a variety of quotes to serve customer requirements in an ever-changing scenario.
- Ensure credit limits are managed appropriately, and payments and debts are recovered.
- Verify that commodity codes and invoices are correct and processed for dispatch.
- Rectify problematic tasks promptly.
- Proactively engage with existing customers to generate income.
- Respond promptly to customer problems or concerns within the required turnaround time.
- Follow our company values, referred to as ‘Our Approach to Business’.
What you can expect from us:
- Work with a friendly team that loves to have fun!
- Laptop provided.
- 25 days of annual leave, plus UK bank holidays & annual leave by back scheme.
- Bereavement leave & sick pay.
- Pension & death in service benefits.
- Enhanced maternity, paternity, and adoption pay.
- Employee wellbeing program & cycle-to-work scheme (after 3 months).
- Refer a friend scheme (earn up to £).
- Opportunity to develop, progress, and work within a rapidly growing global organization.
- Excellent work/life balance culture.
- Charity 50-50 & long service awards.
Please note: Due to high application volumes, we cannot respond to all applicants. If you do not hear from us within 5 working days, we will not be progressing further at this stage but will keep your details on file for future roles. To opt out of future contact, please let us know.
Europa Worldwide Group does not accept agency CV submissions unless specifically requested or engaged by our Internal Recruitment Team. Please do not submit speculative CVs directly to employees, hiring managers, or branches. Europa will not be responsible for fees related to unsolicited CVs.
Sales Operator employer: Europa Worldwide Group
Contact Detail:
Europa Worldwide Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operator
✨Tip Number 1
Familiarise yourself with our company values, referred to as 'Our Approach to Business'. Understanding these values will help you align your communication and interactions during the interview process, showcasing that you're a good cultural fit.
✨Tip Number 2
Brush up on your customer service skills. Since this role requires proactive problem-solving and effective communication, consider preparing examples from your past experiences where you've successfully managed customer relationships or resolved issues.
✨Tip Number 3
Practice your telephone manner. As you'll be the first point of contact for customers, it's essential to sound confident and approachable. You might want to role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 4
Get comfortable with Microsoft Office, especially Excel. Since attention to detail is critical in this role, being proficient in these tools will help you manage data effectively and demonstrate your capability during the interview.
We think you need these skills to ace Sales Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise your telephone manner, problem-solving skills, and any experience with Microsoft Office, as these are key for the Sales Operator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully managed customer relationships or resolved issues in previous roles.
Highlight Key Skills: In your application, clearly outline your time management and communication skills. Provide examples of how you've prioritised tasks under pressure and maintained attention to detail in your work.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week. This shows your interest in the position and keeps you on their radar.
How to prepare for a job interview at Europa Worldwide Group
✨Showcase Your Customer Service Skills
Since the role requires a strong customer service background, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to maintain a positive attitude even under pressure.
✨Demonstrate Problem-Solving Abilities
The job involves proactively dealing with situations and problem-solving. Think of scenarios where you identified a problem, took initiative, and implemented a solution. This will show your potential employer that you're capable of handling challenges effectively.
✨Familiarise Yourself with Microsoft Office
As experience in Microsoft Office is essential, brush up on your skills, especially in Excel and Word. Be ready to discuss how you've used these tools in previous roles to manage data or communicate effectively.
✨Prepare for Time Management Questions
Time management is crucial for this position. Prepare to discuss how you prioritise tasks and manage your workload, especially during busy periods. Providing examples of how you've successfully balanced multiple responsibilities will demonstrate your organisational skills.
