Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage customers, showcase Samsung products, and provide exceptional service in a dynamic retail environment.
- Company: Join the Samsung Experience Store team, where technology meets customer passion on Oxford Street.
- Benefits: Enjoy employee discounts, monthly bonuses, well-being tools, and opportunities for career growth.
- Why this job: Be part of a vibrant team that values tech, customer satisfaction, and personal development.
- Qualifications: Passion for people, tech-savvy, adaptable, and eager to learn about the latest trends.
- Other info: Receive comprehensive training and support to excel in your role and advance your career.
Location: Samsung Experience Store, Oxford St
Hours: 40HR
Pay: Standard - £13.21ph, Enhanced opportunity - £15.21ph, Bonus Potential - 20%
Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so, we have an exciting opportunity for you at the Samsung Experience Store in Oxford St.
Role Summary: As a Retail Assistant, you will play a vital role in delivering the goals of PRS& Samsung by embodying the brand’s ethos and providing inspirational customer service. Your main focus will be on enriching customers’ connected lives through unrivalled interactions, introducing them to Samsung’s products and services.
Core Responsibilities:
- Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
- Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
- Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
- L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
- Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
- Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
- Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Skills and Experience:
- Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
- Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
- Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances.
- Love for Tech: You’re not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends.
- Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
Why join us? At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product and customer journey.
What we can offer you:
- Samsung Employee Discount Portal
- Birthday Holiday
- Perks and Rewards (Discounts across multiple retailers)
- Monthly Bonus Potential
- Well-being Tools and Platform
- Mental Health First Aid Access
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
- Annual partnership with National Charities
- Celebrations of Awareness Days and Religious Holidays
Retail Assistant - Samsung Experience Store employer: Partner Retail Services (PRS&)
Contact Detail:
Partner Retail Services (PRS&) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Samsung Experience Store
✨Tip Number 1
Familiarise yourself with Samsung's latest products and technologies. Being knowledgeable about their offerings will not only help you in customer interactions but also show your genuine passion for tech, which is crucial for this role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios can help you become more comfortable in delivering exceptional service, which is a key part of the Retail Assistant position.
✨Tip Number 3
Stay updated on retail trends and customer service best practices. This knowledge will help you adapt to the fast-paced environment at the Samsung Experience Store and demonstrate your commitment to continuous learning.
✨Tip Number 4
Network with current or former employees of Samsung or similar retail environments. They can provide valuable insights into the company culture and expectations, giving you an edge during the interview process.
We think you need these skills to ace Retail Assistant - Samsung Experience Store
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Assistant position at Samsung. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and retail. Use bullet points to make it easy to read and focus on achievements that demonstrate your passion for technology and people.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided exceptional customer service or showcased products in previous roles, and explain why you love technology.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a retail environment.
How to prepare for a job interview at Partner Retail Services (PRS&)
✨Show Your Passion for Technology
Make sure to express your genuine love for technology during the interview. Share examples of how you've engaged with tech products in the past, and be ready to discuss the latest Samsung innovations. This will demonstrate that you're not just a candidate, but someone who truly connects with the brand.
✨Emphasise Customer Service Skills
Since the role focuses heavily on customer interaction, highlight your previous experiences in customer service. Prepare specific examples where you went above and beyond to assist customers, showcasing your ability to create memorable experiences that align with Samsung's ethos.
✨Demonstrate Adaptability
Retail environments can be fast-paced and ever-changing. Be prepared to discuss situations where you've successfully adapted to change or handled unexpected challenges. This will show that you can thrive in dynamic settings, which is crucial for a Retail Assistant at Samsung.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, or Samsung's future product launches. This not only shows your interest in the position but also your proactive approach to understanding the company and its goals. It’s a great way to leave a lasting impression.
