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- Tasks: Create a positive experience for members through exceptional customer service and front desk activities.
- Company: Join Planet Fitness, a leading fitness franchise dedicated to making gym access affordable and welcoming.
- Benefits: Enjoy a free Black Card membership, medical options, dental, vision, and flexible spending accounts.
- Why this job: Be part of a vibrant team that values health, positivity, and exceptional member interactions.
- Qualifications: Must be 18+, have a high school diploma, and possess strong customer service skills.
- Other info: Expect a dynamic work environment with opportunities for personal growth in the fitness industry.
The predicted salary is between 24000 - 36000 £ per year.
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Job Summary
The
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties And Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Benefit Basics
All staff will also receive a free Black Card membership after 90 days of employment
As a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Part-time
Job function
-
Job function
Other
-
Industries
Wellness and Fitness Services
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Member Services Representative employer: Core Development & Management
Contact Detail:
Core Development & Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Representative
✨Tip Number 1
Familiarise yourself with Planet Fitness's values and culture. Understanding their commitment to creating a positive member experience will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or working in retail, showcasing your ability to handle customer inquiries and resolve issues will make you stand out as a candidate.
✨Tip Number 3
Prepare to discuss your passion for fitness and health. Be ready to share personal experiences or how you stay active, as this will resonate well with the hiring team and show your enthusiasm for the role.
✨Tip Number 4
Network with current employees or members of Planet Fitness. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Member Services Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any skills that align with the job description. Emphasise your ability to create a positive member experience and your passion for fitness.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided exceptional customer service in the past and how you can contribute to the team.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and empathy. These are crucial for a Member Services Representative, so provide examples of how you've demonstrated these abilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Core Development & Management
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness and health during the interview. Share personal experiences or goals related to fitness, as this will resonate well with the hiring team and demonstrate that you align with the company’s values.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Highlight situations where you went above and beyond to help a customer, as this is crucial for a Member Services Representative.
✨Practice Active Listening
During the interview, show that you are a strong listener. Respond thoughtfully to questions and ask clarifying questions if needed. This will showcase your ability to empathise and problem-solve, which are key skills for the role.
✨Be Upbeat and Positive
Your attitude can make a big difference in an interview. Approach the conversation with positivity and energy, as this reflects the upbeat environment of Planet Fitness. A friendly demeanour can leave a lasting impression on the interviewers.
