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- Tasks: Support residents and ensure a safe, clean environment through patrols and inspections.
- Company: Join Places for People, dedicated to creating safe communities and enhancing resident experiences.
- Benefits: Enjoy flexible shifts, training opportunities, and a supportive team culture.
- Why this job: Make a real impact in your community while developing valuable skills and gaining experience.
- Qualifications: Strong communication skills, attention to detail, and a customer service mindset are essential.
- Other info: Shifts are 4 on, 4 off, with a focus on teamwork and community support.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking dedicated Community Support Staff/Concierge to join our team at Beaufort Park, NW9. The CSS department is responsible for ensuring the development remains a safe, pleasant, and clean environment for all residents. This role involves supporting residents, the Concierge, and the management team to ensure smooth operations in accordance with company procedures and industry best practices. Training will be provided.
What Hours/rota will I be working? 4 shifts on, 4 shifts off from (7 AM – 7 PM with 1 hour break)
Main Duties:
- Conduct patrol inspections of buildings, commercial businesses, car parks, and external routes.
- Record patrols using the Site pro app and report findings to the Duty Manager / Development Manager.
- Complete patrol inspection reports and address urgent issues immediately.
- Respond to noise complaints and investigate short-let properties online.
- Maintain cleanliness by picking up large litter during patrols.
- Issue letters to apartments regarding lease contraventions (e.g., washing on balconies, door mats in communal areas).
- Answer phone calls and emails professionally.
- Perform weekly inspections of The Spa.
- Assist Concierge when necessary.
- Remove dogs and stop ball games in podiums, playgrounds, and parks.
- Monitor parking usage and availability.
- Post letters, notices, updates, fines, and newsletters in communal areas.
- Deal with unauthorized learner drivers on the development.
- Place and remove traffic bollards/cones as instructed.
- Inspect and report stains and damages in communal areas.
- Change bin bags and pick up litter during silent hours.
- Monitor and report non-permitted vehicles in undercroft car parks.
- Reset emergency door/gate release buttons and investigate fire alarms.
- Monitor commercial bin usage/misuse.
- Provide support during events (e.g., Concert in the park).
- Aid and support emergency services when required.
- Conduct investigations of adverse events/criminal issues, including CCTV footage and witness statements.
Essential Criteria:
- Strong communication skills.
- Ability to work independently and as part of a team.
- Attention to detail and problem-solving skills.
- Professional demeanour and customer service orientation.
- Flexibility to work shifts and respond to urgent issues.
- Competent IT skills with working knowledge of Microsoft office products.
What’s next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
If you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.
If you are a recruitment agency please note we operate a PSL and do not take cold calls.
At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Community Support Staff (London) employer: Residential Management Group (RMG)
Contact Detail:
Residential Management Group (RMG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Support Staff (London)
✨Tip Number 1
Familiarise yourself with the local area of Beaufort Park, NW9. Understanding the community and its needs will help you demonstrate your commitment to creating a safe and pleasant environment for residents during your interview.
✨Tip Number 2
Brush up on your communication skills, as this role requires strong interaction with residents and team members. Practising how to handle various scenarios, such as noise complaints or emergency situations, can give you an edge.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled challenging situations in the past. This will highlight your capability to address urgent issues effectively, which is crucial for this role.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to work shifts. Since the role involves a rotating schedule, demonstrating your adaptability will reassure us that you're a reliable candidate for the Community Support Staff position.
We think you need these skills to ace Community Support Staff (London)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and essential criteria for the Community Support Staff position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service, communication, and problem-solving. Use bullet points for clarity and focus on achievements that demonstrate your suitability for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific duties from the job description that excite you and explain how your background makes you a great fit for the team at Beaufort Park.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Residential Management Group (RMG)
✨Showcase Your Communication Skills
As strong communication skills are essential for the Community Support Staff role, be prepared to demonstrate your ability to communicate effectively. Share examples of how you've successfully interacted with residents or team members in previous roles.
✨Highlight Problem-Solving Abilities
This position requires attention to detail and problem-solving skills. Think of specific instances where you've identified a problem and taken initiative to resolve it. This will show your potential employer that you can handle the responsibilities of the job.
✨Demonstrate Flexibility and Teamwork
The role involves working shifts and responding to urgent issues. Be ready to discuss your experience with flexible working hours and how you collaborate with others in a team setting. This will highlight your adaptability and commitment to teamwork.
✨Familiarise Yourself with Company Procedures
Understanding the company's procedures and best practices is crucial. Research Places for People and their approach to community support. Being knowledgeable about their values and operations will help you align your answers with what they are looking for.
