Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Train and coach Partners to enhance their service and selling skills.
- Company: Join the renowned John Lewis Partnership, known for exceptional customer service.
- Benefits: Enjoy a dynamic work environment with opportunities for personal development and growth.
- Why this job: Make a real impact on customer experiences while working in a supportive team culture.
- Qualifications: Confident in coaching, good computer skills, and experience in retail or customer service required.
- Other info: Full-time role with flexible hours, including evenings and weekends.
The predicted salary is between 28800 - 42000 £ per year.
Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
Key Responsibilities
- Helping our Partner to have all of the skills and knowledge they need to serve our customers is a really important role.
- Conducting engaging training/coaching sessions for Partners both as groups or individually to improve their service and selling skills.
- Providing Partners with constructive feedback to help their personal development.
- Being creative in the way you deliver training to cater for different learning styles.
- Planning and delivering inductions for new Partners.
- Delivering and supporting technical training which will be needed while working on the shopfloor (for example; headsets, devices, apps, new learning platforms, etc.).
- Staying up to date with your own learning and development so you can champion the very best service associated with the John Lewis brand.
Essential skills/experience you'll need
- Confident in delivering coaching and training in different styles including as a group or individually and giving peer-to-peer feedback.
- Good computer skills enabling you to facilitate and produce training on different systems.
- Great customer service skills.
- Experience of working in a customer-facing selling/retail environment.
- Ability to plan and prioritise own time and workload.
Desirable skills/experience you may have
- Previous experience working as part of a team.
- Understanding and experience of learning platforms such as Workday, One Place Learning, and PDW.
- Stakeholder management to build relationships with colleagues and subject matter experts.
As a Service & Selling Coach in one of our John Lewis shops, you'll be helping to deliver a real difference to our customers through service they wouldn't find anywhere else. You'll be using your expert knowledge to train and coach Partners so that they have all of the tools they need to provide the very best service John Lewis is known for, ensuring customers return time and time again, earning their trust and loyalty for a lifetime.
Full time work (37.5 hours) across seven days to include early starts, late finishes, evenings, and weekends.
Service and Selling Coach employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Selling Coach
✨Tip Number 1
Familiarise yourself with the John Lewis brand and its values. Understanding what makes their customer service unique will help you align your coaching style with their expectations.
✨Tip Number 2
Network with current or former employees of John Lewis to gain insights into their training methods and company culture. This can provide you with valuable information that can set you apart during the interview process.
✨Tip Number 3
Prepare to demonstrate your coaching skills in a practical way. Consider creating a mock training session that showcases your ability to engage different learning styles, as this is a key responsibility of the role.
✨Tip Number 4
Stay updated on the latest trends in retail training and customer service. Being knowledgeable about new techniques and tools can show your commitment to continuous learning, which is essential for this position.
We think you need these skills to ace Service and Selling Coach
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in coaching, training, and customer service. Use specific examples that demonstrate your ability to deliver engaging training sessions and provide constructive feedback.
Craft a Compelling Cover Letter: In your cover letter, express your passion for training and development. Mention how your skills align with the responsibilities of the Service and Selling Coach role, and provide examples of how you've successfully improved service and selling skills in previous roles.
Showcase Your Creativity: Since the role requires creativity in delivering training, consider including a brief section in your application that outlines innovative training methods you have used in the past or ideas you have for future training sessions.
Highlight Technical Skills: Given the need for technical training on various systems, ensure you mention any relevant computer skills or experience with learning platforms. This will show that you are well-equipped to handle the technical aspects of the role.
How to prepare for a job interview at John Lewis Partnership
✨Showcase Your Coaching Skills
Prepare to demonstrate your coaching abilities during the interview. Think of examples where you've successfully trained or mentored others, and be ready to discuss your approach to different learning styles.
✨Highlight Customer Service Experience
Since this role is all about enhancing customer service, make sure to share specific instances from your past roles where you provided exceptional service or resolved customer issues effectively.
✨Familiarise Yourself with Learning Platforms
If you have experience with learning platforms like Workday or One Place Learning, mention it! If not, do a bit of research on these tools so you can speak confidently about how you would use them in your training sessions.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific training scenarios or feedback situations. Practise your responses to ensure you can articulate your thought process clearly and effectively.
