Sales and Business Development Support Specialist

The Sales and Business Development Support Specialist will play a crucial role in supporting our sales efforts, managing customer relationships, and contributing to the overall growth of the company. This proactive position involves managing social media channels, engaging directly with customers, preparing quotations, and managing pricing. The ideal candidate will be dynamic, customer-focused, and eager to develop their sales career. There is significant potential for career progression, with opportunities to advance to a Business Development and Account Manager role, which will involve travel and visiting clients.

Key Responsibilities

• Manage and maintain Albion Systems' social media channels, ensuring consistent engagement and promotion of our products and services.
• Handle customer inquiries over the phone, providing prompt and professional assistance.
• Prepare and send quotations to customers, ensuring accuracy and timely responses.
• Manage pricing, including obtaining quotes from suppliers to ensure competitiveness.
• Contact warm and cold leads to generate new sales opportunities and open doors for future business growth.
• Support the sales team in various administrative tasks, including customer relationship management and sales tracking.
• Assist in preparing sales presentations, proposals, and reports as required.
• Maintain and update the CRM system to ensure all customer information is accurate and up to date.
• Help identify potential customers and markets to target for new business.
• Assist with customer follow-ups to ensure satisfaction and retention.

Additional Responsibilities (progression)

• As the candidate develops, there will be opportunities to progress into a Business Development and Account Manager role, which will include travel and customer visits.
• The role will also offer the potential to earn commission based on sales performance.

Skills, Qualifications & Experience Required

• Experience: Previous experience in sales support, customer service, or an administrative role is advantageous.
• Communication: Excellent communication and interpersonal skills, with a confident phone manner.
• Sales Mindset: A passion for sales and a desire to learn and grow in a sales environment.
• Proactivity: A proactive attitude, with the ability to seek out new business opportunities.
• Organisation: Strong organisational skills, with the ability to handle multiple tasks and prioritise effectively.
• Technical Skills: Proficiency in Microsoft Word, Excel, and CRM systems.
• Social Media: Experience managing social media channels in a professional setting is desirable.
• Driving Licence: Full UK driving licence required.

Company values

• People: We employ professional, dedicated, versatile, customer focused people that we can trust. We reciprocate with exceptional loyalty and respect, providing an enjoyable and rewarding workplace.
• Accountability: Each of us are responsible for our words, actions and results.
• Respect: We value everyone and treat people with dignity and professionalism.
• Integrity: We build trust through responsible actions and honest relationships.
• Teamwork: We achieve more when we collaborate and work together.
• Products and Services: Our customers can always have confidence in our products and service quality. We commit to constant and never-ending improvement of what we offer our customers.
• Business Model: We value and honour our relationships with customers, suppliers, employees and associates and our community. We generate profit and growth to make all other values and objectives possible. We aim to build solid relationships with customers and suppliers to help each other grow and achieve our goals.

Seniority level: Entry level

Employment type: Full-time

Job function: Sales and Business Development

Industries: Printing Services