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For Companies At a Glance
- Tasks: Coordinate schedules, manage communications, and support contractors daily.
- Company: Join a dynamic team in Eastleigh focused on efficient planning and customer service.
- Benefits: Earn £14 to £16 per hour with flexible working hours and potential for longer-term employment.
- Why this job: Gain valuable experience in administration while enhancing your communication skills in a supportive environment.
- Qualifications: Ideal candidates should have strong organisational skills and proficiency in Microsoft Office.
- Other info: This is a temporary role with the possibility of a 6-month fixed-term contract.
Location: Eastleigh
Hours of work: 35 hours per week, Monday to Friday
Salary: £14 to £16.00 per hour
Duration: This is a temporary ongoing position for at least 12 weeks, which may lead to a 6-month FTC.
Role Overview
As a Scheduler/Coordinator, you will be a key contact for external contractors and suppliers. Your responsibilities include providing daily administrative support, liaising with trades teams, raising job requests, purchase orders, and invoicing.
Key Duties
- Serve as the main point of contact for clients via email and phone.
- Accurately raise work orders and request completed tasks.
- Raise purchase orders and facilitate invoice approvals.
- Schedule work, liaising with customers, contractors, and trades teams.
- Engage with customers to schedule appointments and provide updates, emphasizing excellent customer service, especially where legal implications are involved.
- Resolve customer queries related to contractor work.
- Raise issues related to invoices or work claims with relevant parties.
- Create reports for management.
- Perform general administrative tasks.
Ideal Candidate
- Experience in prioritizing workload in a busy environment.
- Excellent communication, administration, and customer service skills across all levels.
- Proficiency in Microsoft Office and in-house database systems.
- Knowledge of job scheduling and raising work requests.
- Organized, efficient, and a team player.
Scheduler employer: Dynamite Recruitment Solutions Ltd
Contact Detail:
Dynamite Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Familiarise yourself with job scheduling software and tools commonly used in the industry. This will not only boost your confidence but also demonstrate your proactive approach to potential employers.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and via email. As a Scheduler, you'll be the main point of contact, so being clear and concise is key to building good relationships with clients and contractors.
✨Tip Number 3
Practice handling customer queries and complaints effectively. Role-playing scenarios with friends or family can help you prepare for real-life situations where you need to resolve issues quickly and efficiently.
✨Tip Number 4
Network with professionals in the scheduling and planning field. Attend local events or join online forums to connect with others who can provide insights and possibly refer you to opportunities like the one we have at StudySmarter.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling, administration, and customer service. Use keywords from the job description to demonstrate that you meet the ideal candidate criteria.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the Scheduler role. Mention specific examples of how you've successfully managed workloads and resolved customer queries in the past.
Highlight Technical Skills: Emphasise your proficiency in Microsoft Office and any relevant database systems. If you have experience with job scheduling software, be sure to mention it as this is crucial for the role.
Showcase Customer Service Experience: Since the role involves liaising with clients and contractors, provide examples of your excellent customer service skills. Discuss situations where you effectively communicated or resolved issues to ensure customer satisfaction.
How to prepare for a job interview at Dynamite Recruitment Solutions Ltd
✨Showcase Your Communication Skills
As a Scheduler, you'll be the main point of contact for clients and contractors. During the interview, demonstrate your excellent communication skills by providing clear and concise answers, and don't hesitate to ask questions to show your engagement.
✨Highlight Your Organisational Abilities
The role requires strong organisational skills to manage multiple tasks effectively. Be prepared to discuss specific examples from your past experiences where you successfully prioritised your workload in a busy environment.
✨Familiarise Yourself with Job Scheduling Tools
Knowledge of job scheduling and raising work requests is crucial. Before the interview, research common scheduling software and be ready to discuss any relevant experience you have with these tools or similar systems.
✨Emphasise Customer Service Excellence
Since the role involves engaging with customers and resolving queries, prepare to share instances where you provided exceptional customer service. Highlight how you handled difficult situations and ensured customer satisfaction.
