Ciphr | IT Team Leader

IT Team Leader

Ciphr has a new opportunity for an IT Team Leader, responsible for ensuring that all Ciphr employees have the appropriate IT equipment and technical assistance available to them to perform their job roles. You’ll ensure that all items raised with the IT Support Team, or as directed by the IT Manager, are responded to and resolved within agreed SLAs. You will be joining an organisation where you will work with a team that is goal driven and people focused.

At Ciphr our priority is ensuring that the work we do is adding value to our customers whilst also working in a way that allows the Ciphr team to feel valued in their roles.

We want to give you the opportunity to embrace your role with Ciphr and, in return, we can offer you an open and friendly work environment where your input and ideas are welcomed.

If you are interested in a change do have a look below at what we can offer you.

Location: This role is hybrid, with approximately 2 out of 5 days a week in the Reading office.

The role will involve:

• Responding to and resolving tickets in accordance with the agreed SLA
• Build, maintain and repair all Ciphr laptops, workstations and servers to a professional high standard
• Resolve and report on any issues or potential issues with Ciphr network and office infrastructure
• Provide regular checks and associated logs of all defined Ciphr key systems for performance including but not limited to security, patch/version management and backup integrity
• Keep accurate records within tickets of all communication, troubleshooting and resolution to all issues raised in the Technical Operations ticketing system
• Manage any IT Support Analysts & support their work and development in these objectives

What we offer you:

Ciphr has a benefits package which has you and your family in mind.

As well as offering you the opportunity to work with a great team, be part of a growing company and have the chance to learn and enhance your knowledge and qualifications, we offer:

• 30 days annual leave, plus bank holidays
• Family National Trust Membership
• Birthday day off
• Religious holiday swap
• Family forming support – e.g., time off for family forming appointments or to support your partner
• Enhanced maternity and paternity leave
• Cycle to work scheme
• Pension
• Health cash plan
• Life assurance
• Technology/home improvements Loans
• Perks at Work – access to exclusive discounts, cinema tickets, etc.
• Regular training
• £1,500 employee referral scheme
• Medical Cover and Dental cover (after 6 months’ service)
• Income Protection insurance (after 12 months’ service)

And we would like you to have the following skills:

• Be passionate about user support
• Have great interpersonal skills over telephone/email/face to face
• Be analytically minded and have strong troubleshooting skills
• Install/maintain Microsoft Operating systems
• Have a desire to learn software/technologies quickly and the ability to train users on these to an appropriate level
• Have the ability to explain complex technical issues in terms appropriate to the audience it is being delivered to
• Have experience in Microsoft 365 & Azure Administration, deployment and support
• Be experienced in Microsoft Endpoint Management deployment and maintenance
• Have experience in Microsoft Dynamics CRM Administration/Development experience

What success looks like in this role:

• Provide high quality IT support to staff at a great level of customer satisfaction
• Maintain company and building IT infrastructure with reliability and performance
• Maintain accurate and up to date backups and documentation regarding all key internal IT systems
• Be a key resource of IT knowledge to staff regarding systems operations, capability, and maintenance
• Manage and maximise the potential of any IT Analysts working as part of the team, as well as maximising their own potential in personal development

About Ciphr:

Ciphr is a leading UK-based provider of integrated HR, payroll, learning and recruitment solutions.

Ciphr’s integrated HCM platform helps organisations manage their end-to-end employee lifecycle so they can deliver an amazing employee experience. With Ciphr, organisations can be confident they can access all their people data in one place, thanks to secure, time-saving integrations between our own solutions and API connections to specialist, third-party tools.

Ciphr is all about people. Our values are trust, drive, authenticity, and accountability. We want you to bring your authentic self to work giving you the space to be yourself whether that is creative, outgoing, quiet, courageous, observant or any other attributes you may have. Ciphr welcomes all kinds of people to the team and would love you to come and join us!