At a Glance
- Tasks: Troubleshoot, service, install, and repair Trace and X-Ray equipment at airports.
- Company: Smiths Detection is a global leader in detection technologies, enhancing safety and security worldwide.
- Benefits: Enjoy flexible benefits tailored to your lifestyle, with a focus on health and wellbeing.
- Why this job: Join a supportive team, grow your career, and make a real impact on people's lives.
- Qualifications: Level 3 Engineering qualification or equivalent experience; strong troubleshooting and communication skills required.
- Other info: Must be eligible for UK security clearance; sponsorship not available.
The predicted salary is between 36000 - 60000 £ per year.
Field Service Engineer Level II – Gatwick, Southampton & Bournemouth.
Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.
We have an amazing opportunity right now to join our Service department based in the Gatwick region- covering customers such as Gatwick Airport, Southampton International Airport, Bournemouth Airport.
As a Field Service Engineer II, you\’ll be part of a supportive and collaborative team, committed to sharing knowledge and helping each other succeed. Your role involves troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer sites specifically, Gatwick, Bournemouth & Southampton, ensuring first class customer satisfaction.
Join us and we’ll help build your career further, offering excellent opportunities for growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
Due to the sensitive nature of the work involved, we can only consider applicants that are eligible for the UK security clearance, sponsorship is not available.
Duties and Responsibilities
- Meet daily service repair needs and drive customer satisfaction
- Install, repair, and maintain Trace and X-Ray equipment in the field; provide customer training as needed.
- Document all inspections, maintenance, and repair work promptly.
- Manage repair parts cycle time, order, install, and return parts efficiently.
- Review logs for open issues, prepare formal reports to customers.
- Maintain and calibrate tools and test equipment.
- Provide technical support to customers and peers.
- Participate in site surveys, pilot programs, special projects, and meetings.
- Establish and maintain close relationships with senior FSEs and Product Managers.
- Ensure compliance with health, safety, and environmental policies.
About You
- Level 3 Engineering qualification (electrical, electronic, mechanical) or equivalent work experience
- Proficiency in reading electrical/mechanical schematics.
- Strong troubleshooting skills and experience in field repair of electrical and electronic systems
- Computer literacy; MS Office Suite proficiency and aptitude for learning specialized software
- Excellent communication, organizational, and interpersonal skills
- Strong customer service orientation and ability to handle stressful situations
- Self-motivated, reliable, and accountable individual
- Willingness to travel at short notice
- Manual handling ability.
About Smiths
At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers\’ evolving needs and touch the lives of millions of people every day.
We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity, and supporting new homes.
Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage.
We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.
Diversity and Inclusion:
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We have several employee-led Employee Resources Groups (women@work, Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond.
At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (www.smithsdetection.com/careers)or LinkedIn.
Smiths Detection | Field Services Engineer employer: Smiths Detection
Contact Detail:
Smiths Detection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Smiths Detection | Field Services Engineer
✨Tip Number 1
Familiarize yourself with the specific Trace and X-Ray equipment that Smiths Detection uses. Understanding the technology and its applications will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in field service roles, especially those involving troubleshooting and repair of electrical or electronic systems. Be ready to share specific examples of how you've successfully resolved customer issues in the past.
✨Tip Number 3
Since this role requires strong communication skills, practice articulating your thoughts clearly and concisely. You may be asked to explain complex technical concepts, so being able to communicate effectively with both technical and non-technical audiences is crucial.
✨Tip Number 4
Research Smiths Detection's commitment to diversity and inclusion. Being aware of their values and initiatives can help you align your responses during the interview and show that you are a good cultural fit for the company.
We think you need these skills to ace Smiths Detection | Field Services Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Field Service Engineer position. Understand the key responsibilities and required qualifications, such as troubleshooting skills and engineering qualifications.
Tailor Your CV: Customize your CV to highlight relevant experience in servicing and repairing electrical and electronic systems. Emphasize your proficiency in reading schematics and any previous field service roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service orientation and ability to handle stressful situations. Mention specific examples of how you've contributed to customer satisfaction in past roles.
Highlight Technical Skills: In your application, be sure to mention your computer literacy, especially with MS Office Suite, and any specialized software you are familiar with. This will demonstrate your readiness for the technical aspects of the role.
How to prepare for a job interview at Smiths Detection
✨Showcase Your Technical Skills
Be prepared to discuss your Level 3 Engineering qualifications and any relevant work experience. Highlight your proficiency in reading electrical and mechanical schematics, as well as your troubleshooting skills in field repair.
✨Demonstrate Customer Service Orientation
Since the role involves ensuring customer satisfaction, share examples of how you've successfully handled stressful situations or resolved customer issues in the past. This will show your strong customer service orientation.
✨Familiarize Yourself with Smiths Detection
Research Smiths Detection's products and services, especially those related to Trace and X-Ray equipment. Understanding their technology and market position will help you answer questions more effectively and demonstrate your interest in the company.
✨Prepare for Behavioral Questions
Expect questions about teamwork and collaboration, as the role emphasizes being part of a supportive team. Prepare examples that illustrate your ability to work well with others and contribute to a positive work environment.