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For Companies At a Glance
- Tasks: Lead and motivate the sales team to exceed targets and deliver top-notch customer service.
- Company: Charles Tyrwhitt offers stylish, affordable shirts and wardrobe solutions with a commitment to sustainability.
- Benefits: Enjoy a quarterly bonus, uniform allowance, commuting support, and fun team events.
- Why this job: Join a dynamic team focused on professional growth and creating a positive impact in retail.
- Qualifications: Previous retail experience at Supervisor level and a passion for customer service are essential.
- Other info: Flexible working hours required; be part of a diverse team that values collaboration and excellence.
The predicted salary is between 28800 - 43200 £ per year.
The Role
At Charles Tyrwhitt, our purpose is to “Make it easy for men to dress well,” and we rely on our specialist teams to achieve this. We are currently seeking a Supervisor to work at one of our City Cluster locations in London. This is a 40-hour contract. Candidates must be flexible to work weekdays and weekends.
What you will be doing
The Supervisor plays a key role in the store’s leadership, coaching and motivating the sales team to exceed targets, maximize KPIs, and deliver excellent customer service. You will foster a professional and enjoyable store environment, promote a winning mentality in service and sales, and lead by example. You should be knowledgeable about CT products, customer service, and selling techniques, and will be responsible for training staff and encouraging the use of training tools. You will also assist with operational, compliance, and administrative tasks to ensure smooth store operations, adhering to company policies, health and safety guidelines, and security procedures.
What we are looking for
Applicants should have previous experience in retail at a Supervisor or Key Holder level. A passion for customer service and a proven ability to deliver strong sales are essential. We value alignment with our 3 BE’s: “BE the BOSS,” “BE the CUSTOMER,” and “BE the BEST.” We seek proactive, hardworking individuals who thrive in a collaborative environment and are driven to create positive change.
What you can expect from us:
- Excellent bonus scheme paid quarterly when targets are met.
- Uniform allowance refreshed every 6 months.
- Support for commuting, including cycle-to-work schemes, relocation packages, and season ticket loans for London stores.
- A fun fund for parties, treats, social activities, and team events.
- Professional development through The Tyrwhitt Academy, including product knowledge, customer service training, and apprenticeship qualifications.
Who we are
Founded over three decades ago by Nicholas Charles Tyrwhitt Wheeler, our mission is to provide high-quality, affordable shirts for all men, regardless of size or budget. While renowned for shirts, we now offer complete wardrobe solutions for various occasions. Our flagship store is on London’s Jermyn Street. Our headquarters is in London Bridge, with offices in Manhattan, Milton Keynes, and other locations supporting our global presence. We are committed to sustainability, ethical practices, and giving back to the community. We strive to improve our social and environmental impact continually. ‘I am Proud and Free to be me!’ Our diverse, passionate team embodies our core beliefs: “BE the BOSS,” “BE the CUSTOMER,” and “BE the BEST.”
Supervisor - London City Stores employer: Charles Tyrwhitt
Contact Detail:
Charles Tyrwhitt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - London City Stores
✨Tip Number 1
Familiarise yourself with Charles Tyrwhitt's product range and values. Understanding their mission to make it easy for men to dress well will help you align your answers during the interview with their core beliefs.
✨Tip Number 2
Demonstrate your leadership skills by preparing examples of how you've successfully motivated a team in the past. Highlighting your experience in coaching and developing staff will show that you can foster a positive store environment.
✨Tip Number 3
Be ready to discuss your approach to customer service. Think of specific instances where you went above and beyond to meet customer needs, as this aligns with their emphasis on delivering excellent service.
✨Tip Number 4
Show your enthusiasm for retail and sales by preparing to talk about your previous achievements in these areas. Being proactive and demonstrating a winning mentality will resonate well with their expectations for the role.
We think you need these skills to ace Supervisor - London City Stores
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Supervisor at Charles Tyrwhitt. Familiarise yourself with their core values and how they align with your own experiences in retail.
Tailor Your CV: Highlight your previous retail experience, especially in supervisory roles. Emphasise your achievements in customer service and sales, and ensure your CV reflects your alignment with the company's values: 'BE the BOSS,' 'BE the CUSTOMER,' and 'BE the BEST.'
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Use specific examples from your past experiences to demonstrate how you have motivated teams and exceeded targets.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Charles Tyrwhitt
✨Know the Brand Inside Out
Before your interview, make sure you understand Charles Tyrwhitt's mission and values. Familiarise yourself with their products and customer service philosophy. This will show your genuine interest in the company and help you align your answers with their core beliefs.
✨Demonstrate Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples from your past experience where you've successfully motivated a team or exceeded sales targets. Highlight your coaching techniques and how you foster a positive work environment.
✨Emphasise Customer Service Excellence
Customer service is key at Charles Tyrwhitt. Be ready to discuss your approach to delivering exceptional service and how you've handled challenging customer situations in the past. Show that you can embody the 'BE the CUSTOMER' philosophy.
✨Show Flexibility and Team Spirit
Since the role requires flexibility in working hours, be prepared to discuss your availability. Also, highlight your ability to work collaboratively within a team. Share experiences where you've contributed to a positive team dynamic and helped achieve collective goals.
